“Dear Sir(s), It was my pleasure to have been served by Marie today who although it turned out the item I was attempting to locate thru a training film, an arken optic, which was represented to have been obtained thru your company but apparently is no longer available from you, Marie was so so kind and helpfull , she looked the arken company up for me as I did not know the spelling of the company name. Marie definitely went above and beyond and should be recogniized for her wonderful representation of your company which is what I have grown to expect from my dealings with your people. Great job Marie!”
“Joe was very professional and quickly helped me find the exact item I was looking for. My experience with PSA has always been great. Unbeatable products, service, prices and delivery times.”
“Couldn’t remember which FFL I sent my rifle to. Quonetta ( my customer service representative) was quick to give me the information that I needed and make sure that I didn’t need anything else… Thank You, Quonetta!”
“I ordered an AR striped Lower and build kit and had it shipped to my FFL dealer. after registering it and picking up I took it home to start building. After all of the pins were installed, I noticed that the lower was missing the hole for the buffer tube retainer spring & Pin. It had never been machined into the lower. I contacted PSA for a warranty return and started the claim. I had to remove the newly installed pins and springs to ship it back. After shipping it back, PSA decided to replace the lower due to it was out of spec. I asked if PSA would pay the charges to get the warranty replacement registered and they refused. I asked for a store credit to cover the cost I paid to register the defective lower and they refused. I asked for a new lower pin kit, a $12 kit and they refused. I do not feel that this is the right way to treat a customer who purchased and registered a PSA defective part. I understand that mistakes happen but PSA needs to always take care of your customers and make things right when it was a quality control issue on PSA’s end, not mine.”
“I needed help retreiving an invoice for a recent purchase. Rakeivius was very helpful in finding, and immediately emailing me the required document. I have ordered numerous items from Palmetto State, and have never been disappointed…great company and great customer service!”
“They have not made me happy yet and this is the third slide that right out of the box has scratches on it. I just don’t understand how quality control works at Psa but I think it might be something they want to look into because right now they suck as far as quality control goes”
“The Issue I had Rakeivius made it right listened to what I had to say and was very helpful as I stated before I like the dream and vision palmettostatearmory.com has for the people a great business I have no problem supporting thank you again Rakeivius for all your help hope to purchase more from you guys”
“Very polite and understanding. Quoneta was her name.
I don’t like the fact of how long it takes to get an internet order to your own store. Should be 2-5 days tops. I run a ecom DC that ships $3M of merchandise per day. Customers would quit us if we took 7-10 days to get an item shipped.”
“I placed an order and then subsequently found a discount code that provided free shipping (i rebuilt the exact same order in my cart to confirm it worked). I called customer service and asked them to add this discount code, and they stated the only way to add the code was to cancel my order so i could replace it with the desired discount code. I followed their guidance, had the order cancelled, and then prepared the same order. During the customer service call, i mentioned the discount code i was wanted to use was “LSA”. After ending the call, i immediately recreated my order (within 3 mins), but realized the discount code no longer worked. I called customer service again, and they stated they would not honor the code or provide free shipping even though the code previously worked for me before notifying customer service of the code i wanted to use.
Instead of honoring $11 of free shipping to a customer who patiently followed conflicting instructions provided by their customer service agents, PSA NOW LOST THIS ORDER AND ANY FUTURE ORDERS FROM ME AND EVERYONE ELSE IN MY HOUSEHOLD. Up until now, i trusted PSA for fair pricing and reliable customer service but this experience lost my trust. I will take my business elsewhere.
To provide context, i manage a worldwide “voice of the customer” program for Amazon. I fully understand what it takes to earn and maintain the hard earned trust of customers and i have reasonable expectations.
PSA team - if you follow up with me and make this right, i will consider updating my review.”
