“I needed help retreiving an invoice for a recent purchase. Rakeivius was very helpful in finding, and immediately emailing me the required document. I have ordered numerous items from Palmetto State, and have never been disappointed…great company and great customer service!”
“They have not made me happy yet and this is the third slide that right out of the box has scratches on it. I just don’t understand how quality control works at Psa but I think it might be something they want to look into because right now they suck as far as quality control goes”
“The Issue I had Rakeivius made it right listened to what I had to say and was very helpful as I stated before I like the dream and vision palmettostatearmory.com has for the people a great business I have no problem supporting thank you again Rakeivius for all your help hope to purchase more from you guys”
“Very polite and understanding. Quoneta was her name.
I don’t like the fact of how long it takes to get an internet order to your own store. Should be 2-5 days tops. I run a ecom DC that ships $3M of merchandise per day. Customers would quit us if we took 7-10 days to get an item shipped.”
“I placed an order and then subsequently found a discount code that provided free shipping (i rebuilt the exact same order in my cart to confirm it worked). I called customer service and asked them to add this discount code, and they stated the only way to add the code was to cancel my order so i could replace it with the desired discount code. I followed their guidance, had the order cancelled, and then prepared the same order. During the customer service call, i mentioned the discount code i was wanted to use was “LSA”. After ending the call, i immediately recreated my order (within 3 mins), but realized the discount code no longer worked. I called customer service again, and they stated they would not honor the code or provide free shipping even though the code previously worked for me before notifying customer service of the code i wanted to use.
Instead of honoring $11 of free shipping to a customer who patiently followed conflicting instructions provided by their customer service agents, PSA NOW LOST THIS ORDER AND ANY FUTURE ORDERS FROM ME AND EVERYONE ELSE IN MY HOUSEHOLD. Up until now, i trusted PSA for fair pricing and reliable customer service but this experience lost my trust. I will take my business elsewhere.
To provide context, i manage a worldwide “voice of the customer” program for Amazon. I fully understand what it takes to earn and maintain the hard earned trust of customers and i have reasonable expectations.
PSA team - if you follow up with me and make this right, i will consider updating my review.”
“OUTSTANDING Customer service!! Unlike many companies that ignore thier customers, PSA and Vanessa in particular, really understand the concept. I sent an email about a small issue, and the next day the problem was solved and the part was in the mail.”
“I have bought guns and ammo from PSA for years now and I have never had a problem or anything to complain about. Prices are great especially on Daily deals and I am always looking to save money. I always look at the competition and come back to PSA for the best deals.”
