“Tim figured out my technological issue preventing me from completing my purchase. Result: I ordered my product, making me happy; PSA made money, making them happy; and Tim made it all happen through his dogged determination.”
“I called about a return and Andria helped me with what needed to be done to complete a return. She was very helpful and courteous as she explained the process. Thank you very much.”
“I called about a recent order and dealt with Marie, who was very pleasant, knowledgeable, professional and efficient. I wish all employees were as great!
-James N. MMNCS(SW/AW) USN”
“Purchased a hand gun and had it shipped to my state and NOW you’re telling me I can’t get a magazine shipped to me because of state restrictions. You should have never sold me the weapon.”
“Made returning an order not take as long as i thought it would. I was not to happy knowing i would have waited 2 weeks to return something and wait a week for store credit/refund. Very happy i can reorder the right gas system soon.”
“Jessica was personable, professional, and able to resolve my issue quickly. She is a fine example of the friendly customer service I’ve come to expect from PSA over the years, as was the firearms sales rep named “Jay” with whom she connected me. A positive contrast to the attitudes one encounters at some of the other local gun shops.”
“I will definitely be shopping here more often. The staff is great and very helpful. I called last minute right before closing because I had a couple questions and they helped me right away. I want to personally thank Collin for helping me understand a couple things, he’s a phenomenal employee.”
“Ordered my first gun from palmetto and selected an FFL from their list. The FFL wasn't able to transfer the gun and shipped it back to Palmetto. They refunded me the cost of the gun but not shipping. The FFL told me that he had just contacted Palmetto to be removed from their list just week prior when they sent him a gun for another customer. I called palmetto and asked them to refund $20, but they told me that somewhere in their terms and conditions it says they they won't. I asked multiple time for them to reconsider but they chose to stand by their policy, even though their own website let's you select the FFL and doesn't have a message alert to call for confirmation prior to ordering. They obviously don't maintain their own ordering system and make the customers liable for shortcomings of their systems.
Palmetto lost a customer over $20, which in my opinion makes no sense. In fact, when I disputed the $19 with chase, they just immediately processed the refund because they know that in the long run it would cost them a lot more money to work through the issue than to just issue a refund for such a miniscule amount.”
