“I just had a simple question, and didn’t need to ask it. The customer service associate was arguably the most pleasant customer service representative that I’ve ever dealt with over the phone. I had always heard that PSA had great customer service, but now I know first-hand that it’s true!”
“Customer service is one of the best in the business. I can't stretch it out anymore. How knowledgeable, respectful customer service has been to me. And extremely patient to help me with my questions..”
“Dealing with Caleb was a pleasure. He's very knowledgeable and was able to solve the issue I was having with a rifle part in about 2 minutes. Thanks PSA!”
“I just had the pleasure of speaking with Rakeivius, as I called to confirm a one on one class this afternoon. He was professional, thorough, quick and concise, as he did confirm my appointment. It was a perfect conversation!”
“Dear Sir(s), It was my pleasure to have been served by Marie today who although it turned out the item I was attempting to locate thru a training film, an arken optic, which was represented to have been obtained thru your company but apparently is no longer available from you, Marie was so so kind and helpfull , she looked the arken company up for me as I did not know the spelling of the company name. Marie definitely went above and beyond and should be recogniized for her wonderful representation of your company which is what I have grown to expect from my dealings with your people. Great job Marie!”
“Joe was very professional and quickly helped me find the exact item I was looking for. My experience with PSA has always been great. Unbeatable products, service, prices and delivery times.”
“Couldn’t remember which FFL I sent my rifle to. Quonetta ( my customer service representative) was quick to give me the information that I needed and make sure that I didn’t need anything else… Thank You, Quonetta!”
“I ordered an AR striped Lower and build kit and had it shipped to my FFL dealer. after registering it and picking up I took it home to start building. After all of the pins were installed, I noticed that the lower was missing the hole for the buffer tube retainer spring & Pin. It had never been machined into the lower. I contacted PSA for a warranty return and started the claim. I had to remove the newly installed pins and springs to ship it back. After shipping it back, PSA decided to replace the lower due to it was out of spec. I asked if PSA would pay the charges to get the warranty replacement registered and they refused. I asked for a store credit to cover the cost I paid to register the defective lower and they refused. I asked for a new lower pin kit, a $12 kit and they refused. I do not feel that this is the right way to treat a customer who purchased and registered a PSA defective part. I understand that mistakes happen but PSA needs to always take care of your customers and make things right when it was a quality control issue on PSA’s end, not mine.”
