Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

Questions

Metrics

4.7

Based on 1,553 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The supply issues are frustrating and lots of repetition of products (only so many notebboks/planners one person needs) but quality is good and I enjoy the surprise each month”

Helpful Report

Posted 2 years ago

Hi Lucy-Jayne, Thanks for taking the time to leave your review. We completely understand your frustrations with the global transport issues at the moment and are working hard to ensure this affects the subscription service as little as possible. We'd love to hear further feedback from you about the products you'd like to see included in upcoming Papergang boxes. A member of our customer care team will be in touch shortly. Kind regards The Papergang Team

Posted 2 years ago

“I love getting the boxes however I received an email for my July box on the 12 th to say it was out for delivery. I have received nothing and yet my payment for August has also gone out. I have checked with Royal Mail and they do not have it to deliver. Very disappointed!!!”

Helpful Report

Posted 2 years ago

Hello Julie, Thank you for your review and for taking the time to share your feedback. We're really sorry to hear that your July box has yet to arrive. Please, accept our apology for this. I can confirm that as your subscription is set up on an auto-renewal monthly service, this is the reason why the subscription has been renewed for the August box, despite your July box not arriving. After checking our email system I can see that a member of our team has been in touch with you this morning and has launched an investigation with Royal Mail. They are just waiting to hear back from you to confirm that a replacement box can be sent out. Just to confirm the email would be help@papergang.com The Papergang Team

Posted 2 years ago

“Ok, but many designs are not my style and too modern”

Helpful Report

Posted 2 years ago

Hello Mandy, Thank you for your review and for your honest feedback. We're always happy to hear from our subscribers, especially when they feel there is something we can improve about the boxes. Rest assured, I have made sure to pass on your feedback to our creative team. We have done floral designs in the past so I'm positive it's only a matter of time before we launch another floral box :). The Papergang Team

Posted 2 years ago

“The deliveries are always on time and beautifully presented. I don't know that the contents are always worth the price though. Sometimes there's not a lot in the box. That being said it is supporting independent artists so you always pay a bit more for that.”

Helpful Report

Posted 2 years ago

Hi Emma, Thank you for taking the time to leave your feedback. It's great to hear you are enjoying the boxes however we do apologise if you felt the content included wasn't to the value expected. Our team work hard to curate the boxes in collaboration with independent artist, and we're always working to take onboard feedback to improve upon. We'd love to hear more from you on what you'd like to see included in the boxes. a member of our team will be in touch via email very soon. Kind regards The Papergang Team

Posted 2 years ago

“In this month (July) I have paid 8,40€ of custom fees. It is too expensive.”

Helpful Report

Posted 2 years ago

Hi Carolina, Thank you for taking the time to leave your review. We are so sorry for any disappointment caused by the recent EU update due to Brexit this month. However, rest assured our operations team are currently in the process of updating our shipping process so we can provide a better service for our international customers. If our team can assist you with anything in the meantime please don't hesitate to reach out to us via help@papergang.com. Kind regards The Papergang Team

Posted 2 years ago

“Hi, I'm always delighted to get the pretty parcels. However, lately (April/ May/ June) the packaging was quite damaged and the items inside were also scatched or torn. Not badly, but it does dampen the joy.”

Helpful Report

Posted 2 years ago

Hi Annemarie, Thank you for taking the time to leave your review. We are so sorry to hear that your most recent deliveries have arrived damaged. This is not to the standard we aim to provide as a company and would really like to get this resolved for you. A member of our team will be in touch within the next 30 minutes to assist. Kind regards The Papergang Team

Posted 2 years ago

“the last box wasn't complete”

Helpful Report

Posted 2 years ago

Hi Sanne, Thank you for taking the time to leave your review. We are so sorry to hear that your most recent box was incomplete. Our team would like to get this sorted for you asap and make sure you receive the full box as expected. A member of our customer care team will be in touch within the next 30 minutes to get this resolved for you. Kind regards The Papergang Team

Posted 2 years ago

“Although I love the stuff the comes through, I’m finding that i’m starting to opt out of certain monthly papergang packages as much of the stuff is similar each month and lacks variety.”

Helpful Report

Posted 2 years ago

Hi, Thanks for taking the time to leave this great feedback. It's so important for our team to hear back from customers about the products and designs they'd love to see in the boxes. It helps us to make sure were including what you want to see in the boxes. :) If you have the time please drop us a message via help@papergang.com and let us know what you'd like to see in future boxes! Kind regards The Papergang Team

Posted 2 years ago

“Contents can be a bit hit and miss - sometimes lovely but too many planners and sometimes a bit naff. Online system is confusing and customer service isn't always the quickest at getting back to people”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for your review. We're sorry to hear you've not had a great experience with Papergang and we'd like to help sort this for you. it's really important for us to hear back from our customers so we know what's working and what's not, we want to provide the best service and product for all subscribers :) A member of our team will be reaching out to you shortly for further assistance. The Papergang Team

Posted 2 years ago

“Love the products but sadly a couple haven’t been received in time or it at all …overall, lovely products….”

Helpful Report

Posted 2 years ago

Hello Emma Thank you for your review and for the feedback. We're very sorry to hear that a couple of your boxes haven't arrived. I can see that we did have an issue with your May box not being delivered and a new one was sent out by our Customer Service team. However, I'm sorry to hear that this wasn't an isolated incident. A member of our team is going to be in touch via email as soon as possible to locate the boxes that haven't arrived with you. The Papergang Team

Posted 2 years ago

“I suppose trying to put together a monthly stationery-related box, that doesn’t repeat items of a very similar nature far too often, must be difficult. I’ve only been a member for a short time and I already have more very attractive note pads than I can reasonably use. What else could you send me? Pens, pencils, rulers, rubbers, scissors, stickers, sticky notes, envelopes that are of a reasonable size for real letters, notebooks, bookmarks, loose sheets of notepaper, again of a reasonable size for writing real letters . . . Just, please, no more notepads for a while.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your feedback and for taking the time to leave a review with us. We're very sorry to hear that you feel there has been an abundance of notepads in your boxes so far. Apologies, for any disappointment caused by this. I have made sure to pass this on to our creative team who design the boxes. We really value this kind of feedback, as it helps us to plan for future boxes. Thank you also for the list of items you'd like to see included in the boxes going forward. I can confirm that most if not all of the items you have listed are in the pipeline for future editions of the Papergang :). The Papergang Team

Posted 2 years ago

“I bought a 12 month subscription based on my envy of the November 2020 box which was amazing. I have been a bit disappointed to be honest with the quality (e.g. pens that don't work properly) and while each design is different there is a lot of repetition of the same kind of stationary if you are a monthly subscriber.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review and for your feedback. We're very sorry to hear that you have been disappointed with your boxes so far and feel that there has been repetition with the items included, as well as some items not being of the highest quality. Our subscriber's opinions on the boxes are really important to us and if there is ever anything you feel isn't working we'd always encourage you to get in touch so we can see if there is anything we can change to try and improve the boxes. A member of our team is going to be in touch via help@papergang.com to look into this further with you. The Papergang Team

Posted 2 years ago

“The boxes are great, the designs are so cute! I only wish there was more ‘useable’ stationary, daily notepads and pens etc.”

Helpful Report

Posted 2 years ago

Hello Laura Thank you for your review and also for your feedback on the kind of items you would like to see included in the boxes going forward. I do know that we have both notepads and pens included in the pipeline for future boxes. Nevertheless, I have made sure to pass on your feedback to our creative team. We do try to mix up the variety of products included as much as possible. But we can certainly look at including more of these items. If there was anything else you would like to see us include in the boxes we always welcome our subscriber's input and would love to hear from you with any further feedback. You can always reach our team via help@papergang.com The Papergang Team

Posted 2 years ago

“I love receiving the boxes but I'm often disappointed by the content, because the price is expensive and some design not very nice...”

Helpful Report

Posted 2 years ago

Hello Uguen Thank you for taking the time to leave your review. We're very sorry to hear that you have been disappointed with some of your boxes. Please, accept my apologies, for this. We understand that with the nature of the boxes being a surprise and different every month, that not everyone will be a good fit. Nevertheless, this is very sad to hear. A member of our team is going to be in touch asap via email to look into this issue further. The Papergang Team

Posted 2 years ago

“Massive variety in quality so have just unsubscribed. I thought November to Jan were good but since then the designs seem so basic and not artistic at all. It is like something has changed and no one is trying to make it great anymore. Like the orange and blue box or the the print in the last box saying 'have a nice day' which is just a customer service expression rather than something meaningful or uplifting. In my last box I had two gel pens that didn't work, sticky notes that just fell apart and didn't even stock to themselves and the quality of the wood in one of the pencils was so bad I couldn't sharpen it. So I was buying things to go straight into recycling/ landfill which was a real shame. I hope you get the passion back to make it good again. I would rather pay a few more pound to have quality items than the way it is now.”

Helpful Report

Posted 2 years ago

Hello Ann Thank you for taking the time to leave your review, and for your feedback. I'm very sorry to hear that you have decided to cancel your subscription with us, due to being disappointed with the designs and products for our boxes since the turn of the year. We try to ensure that the artistic style of the boxes and the products are as varied as possible. However, it's very sad to hear that you didn't feel this was the case. We always appreciate our customers providing feedback, especially when there are items in the boxes that aren't up to the standards quality-wise you and we expect. A member of our team is going to be in touch via email to look into these damages further for you. The Papergang Team

Posted 2 years ago

“The boxes are quite overpriced for what is included, and sometimes I find the things included are not useful, maybe if they had a pick and mix type box.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your feedback! We're very sorry to hear that you have been disappointed with the boxes and the products included. Please, accept our apologies for this. We'd love to hear what you feel could be improved with the boxes, or what you would like to see included in terms of products. Your pick and mix box idea is an interesting one. I have made sure to pass this on to our Papergang team to consider. Thank you, The Papergang Team

Posted 3 years ago

“Very few writting instruments, some themes are completely out of my taste (the fish month, absolutely horrendous). Notebooks, lots of them are blank or dotted paper (i know its a trend now with dotted notebooks), i like lined ones. I know its hard to please everyone. On top of it, i can see next months products all over facebook (november box it has a fox theme) and i receive emails with links to the unboxing for next month, completely spoiling the surprise. I wouldn’t give up on Papergang, not just yet. Washi tape are absolutely useless. Monthly calendar file is useless. The nicest thing from October box is the letter set, although gold, i wish a normal coloured icon, not gold, not all of us are “divas”, we are most likely nerds. Sorry, some boxes are amazing, bust most of them are just average. I DDDOOO love the idea that every 4 boxes sold a tree will be planted.”

Helpful Report

Posted 3 years ago

“Received two boxes; beautiful artwork. Really enjoyed the little note pads and letter sets. Just a little disappointed with the variety and quality of the items. Some items were not even stationary related like the patches, but they were cute. Not worth monthly full price; better off buying the stationary you do want off their site or through different vendors. Overall lovely idea; but lacking variety.”

Helpful Report

Posted 3 years ago

“Love receiving my papergang package. Would live more product's inside such as pencils rubbers etc but overall I eoild high recommend”

Helpful Report

Posted 3 years ago

“Thought the first box in my subscription was fantastic (March's box). Got this month's box today and dont feel satisfied that it's good value for money. Feel like there is much to show for 15 pounds. I didnt sign up for sheets of stickers and a patch. Will give it another month and then I might consider cancelling”

Helpful Report

Posted 3 years ago

Hello Lindsay, we appreciate you taking the time to leave your feedback. If you are concerned that any of the content listed within the box is missing from this particular edition, please don't hesitate to contact the team directly on papergang@ohhdeer.com and they will be able to assist promptly. Kind regards, Ohh Deer

Posted 3 years ago

Papergang is rated 4.7 based on 1,553 reviews