Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

Questions

Metrics

4.7

Based on 1,553 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the idea of paint by numbers and was really excited to receive this box. Unfortunately I was very disappointed that the numbers on the painting are very small and some parts don’t have any numbers on. I have been unable to start my picture as I am still trying to magnify the numbers in order to colour the picture.”

Helpful Report

Posted 2 years ago

Hello Deborah, Thank you for your review. We're sorry to hear that you've been disappointed by the small numbers on the colour-by-numbers painting. If it helps at all, the sections that don't have a number can be left blank, so they will show as white when the picture is complete :) Thank you The Papergang Team

Posted 2 years ago

“Really not worth the money. Exclusives turn up in tk maxx months later for a fraction of their value. Designs are biring, and items such as the post it tabs are poor quality, often ripping or not sticking.”

Helpful Report

Posted 2 years ago

Hello Kate, Thank you for your review. We're sorry that you've felt disappointed by some of the items you've received in past boxes. Though it is the case that TK Maxx has taken a very small volume of stock in the past, this was only ever stock from boxes that were over a year old - this was to enable us to make room for all the new great stuff we are able to offer to our subscribers :) Thank you The Papergang Team

Posted 2 years ago

“The boxes are very repetitive and I seem to have a large amount of daily planners that I will not use and will end up donating to charity. Some greater variety of things in the boxes would be amazing. I am so close to cancelling my subscription but I am hoping the next box will be better”

Helpful Report

Posted 2 years ago

Hello Claire, Thank you for taking the time to leave this review with your feedback. We're sorry to hear that you're starting to feel that the boxes are repetitive, and that you're not such a fan of the planners. This is certainly feedback we will be passing onto the team to consider for future boxes. We hope the next box is more of a hit for you! Thank you The Papergang Team

Posted 2 years ago

“Nice planner.”

Helpful Report

Posted 2 years ago

Hi Eleftheria, It's great to hear you loved the planner in this month's box! If you have any further feedback you'd like to share with the team please email help@papergang.com, we'd love to hear from you :) Kind regards The Papergang Team

Posted 2 years ago

“I enjoy getting a stationary subscription box the designs are always brilliant. But I only do it for a few months then cancel for a year as I find the boxes quite repetitive in terms of contents.”

Helpful Report

Posted 2 years ago

Hi Jennie, Thank you for taking the time to leave your review, it's great to hear you have been enjoying the content and designs of the boxes received :) If you have further feedback on what you'd like to see in the boxes please get in touch via help@papergang.com, we'd love to hear from you! Kind Regards The Papergang Team

Posted 2 years ago

“I love Papergang boxes and always feel excited for them to arrive. If I had a piece of constructive feedback, I'd request some better quality items. Things like the coloured pencils just feel like an afterthought and I feel like the quality of boxes isn't as good as when I first started subscribing just over a year ago. Either way, the designs are lovely!”

Helpful Report

Posted 2 years ago

Hi Jenna, Thanks for taking the time to leave your feedback, it's really important to us to hear our customers thoughts on the products included. We try our best to provide a range of products in each box that suits the tastes and interests of all of our subscribers, but we of course understand that there will be times when this is achieved more successfully than others. Our customer service team is always happy to hear from subscribers what they'd like to see in the boxes, so please do feel free to contact them at anytime at help@papergang.com Kind regards The Papergang Team

Posted 2 years ago

“Lovely art-work,but didn't consider it to be one of your best boxes. Apologies if that was too honest!”

Helpful Report

Posted 2 years ago

Hi Victoria, Thanks for your review, we totally understand not every box will be perfect for everyone! Our customer feedback is always appreciated and we'd love to hear more about what you'd like to see in future Papergang boxes. Please drop us a message to help@papergang.com :) Kind regards The Papergang Team

Posted 2 years ago

“Certains objets sont un peu répétitifs et j’aimerais que les couleurs des motifs soient moins vives mais plus douces. Et aussi des motifs mignons avec des petits animaux”

Helpful Report

Posted 2 years ago

Hello Ludivine, Thank you for your review and feedback. Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you The Papergang Team

Posted 2 years ago

“Too similar need new stationary things”

Helpful Report

Posted 2 years ago

Hello Paula, Thank you for your review and feedback. Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at any time at help@papergang.com! Thank you The Papergang Team

Posted 2 years ago

“Used to love it but recently the boxes are always filled with the same items… the creativity and broad choices of articles seems gone. Sad.”

Helpful Report

Posted 2 years ago

Hello Gaelle, Thank you for your review and feedback. We're sorry to hear that you've been disappointed by the variety of products recently. Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you The Papergang Team

Posted 2 years ago

“I like your notebooks, fountain pen, ruler, scissors.”

Helpful Report

Posted 2 years ago

Hello Merike, Thank you for your review and feedback. We're very glad to hear that you like these items :) The Papergang Team

Posted 2 years ago

“Beautiful. Really nice bits. The stationary I find is pretty basic though and usually breaks... also receive ALOT of journals... but otherwise yeah. I still get it every month although the boxes sometimes are a little less exciting than others. Also usually delivered late.”

Helpful Report

Posted 2 years ago

Hello Sofia, Thank you for your review and feedback. We're sorry to hear that some of your items have broken in the past. If this does occur, please do contact our lovely customer service team immediately, as they'll be very happy to help you! You can email them on help@papergang.com at any time. Thank you The Papergang Team

Posted 2 years ago

“Dit is het 2de jaar dat ik een abonnement heb , wist niet dat ik dit moest stopzetten , ik had betaald voor 1 jaar dus dit voelt een beetje vals aan! Op zich mooie doos elke maand maar ik zal nu toch tijdig opzeggen want zoals al dacht wordt er veel herhaald.”

Helpful Report

Posted 2 years ago

Hello Veronique, Thank you for taking the time to leave us this review with your feedback. We're glad to hear that you enjoy the boxes, but are sorry that you were surprised by the renewal. You can still cancel your annual subscription even after it has renewed, if you'd like to do this. A member of our customer service team will be in touch with you today to discuss this and resolve the issue for you! Thank you The Papergang Team

Posted 2 years ago

“To begin with I absolutely loved the products. Always something new, very exciting. After around 6 months of being a member they’re becoming a little samey. The products are still lovely and great quality, but I don’t know how many of the same notepad with different covers I need!”

Helpful Report

Posted 2 years ago

Hello Stacey, Thank you for taking the time to leave us this review with your feedback. We're glad to hear how much you enjoyed the box contents when you first subscribed, and are sorry to hear they're becoming less exciting for you over time. Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you The Papergang Team

Posted 2 years ago

“I pacchi sono molto carini ma la spedizione verso l'Italia è molto lenta e i prodotti si ripetono spesso”

Helpful Report

Posted 2 years ago

Hello Alessio, Thank you for your review and this feedback. We're glad to hear that you enjoy the boxes, despite the delays you have experienced recently with delivery to Italy. Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you, The Papergang Team

Posted 2 years ago

“Les boîtes sont jolies cependant les produits sont souvent les même, il y a peu d'originalité dans les contenus et certains design sont vraiment trop basiques.”

Helpful Report

Posted 2 years ago

Hello Uguen, Thank you for taking the time to share your review with us. We're very sorry to hear that you found some of the boxes disappointing. Please, accept my sincere apologies for this. Our creative team do work hard to try and ensure that the boxes include as much variety as possible so it's sad to hear you don't feel this was the case. If you had the time we'd love to hear from you to get a better understanding of what products you felt didn't work and an idea of any products you'd like to see included in the boxes in the future. You can reach our team via help@papergang.com The Papergang Team

Posted 2 years ago

“I enjoy most of the products but I have found the items quite repetitive - too many stickers, letter supplies. I like the notebooks/journals but i think a planner every 6 months should be enough. Also November seemed to be under the £14 value. I will probably unsubscribe after December.”

Helpful Report

Posted 2 years ago

Hello Oana, Thank you for taking the time to share your review and for your honest feedback. We're very sorry to hear that you have been disappointed with some of the products included in the boxes so far. I can assure you that all our boxes are always over our £15 valutation of the box. With regards to the planners we currently include three a year, each with four months worth of room so by the end of the year you have one full planner :). If you had the time we'd love to hear what items you'd like to see included in the boxes going forward. You can reach our team via help@papergang.com The Papergang Team

Posted 2 years ago

“There has definitely been better boxes, but it was still nice to mix it up. I ended up giving away the pen pot and straws though, as I have no use for these products (I already have lots of desk organization and bamboo straws).”

Helpful Report

Posted 2 years ago

Hello Robyn, Thank you so much for taking the time to share your review with us. We're sorry that the October box wasn't the best fit for you. Hopefully, this months box will be more up your street :). The Papergang Team

Posted 2 years ago

“I love it and wanted to stop my subscription but my daughter loves getting your lovely boxes 📦. I think that you send too much of the same .. I do not need anymore planners.. Good luck and looking forward to your next parcel intrigued 🤗 Merav”

Helpful Report

Posted 2 years ago

Hello Merav, Thank you for taking the time to share your review with us and for your honest feedback. Currently, we include three planners each year. Each one with four months worth of pages so when added together you can get a full year :). If you had the time we'd love to hear from you so we could get a better understanding of what items you'd like to see included in the boxes. We're always on the lookout for ways to improve them. You can reach our team via help@papergang.com The Papergang Team

Posted 2 years ago

“I really do think the quality of the box is always very good. I've never had any issues with quality or missing items. However, the repetition between boxes is still an issue. Recently we received a daily planner which was the exact same as one a couple of boxes before but with a different cover. Lots of pencils as well. I subscribed to a year subscription but it's unlikely that I will renew. I do however think that the box is good and I have enjoyed receiving them.”

Helpful Report

Posted 2 years ago

Hi Anna, Thanks for taking the time to leave your review, it's lovely to hear you think the boxes are good quality and have always arrived as advertised. We do however apologise if you have felt the content has been repetitive, we do include 4 planners per year to cover a full year worth of planning, but can appreciate that might not work for those who don't use planners. If you have any further feedback you'd like to share with us your always welcome to get in touch via help@papergang.com Kind regards The Papergang Team

Posted 2 years ago

Papergang is rated 4.7 based on 1,553 reviews