Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

Questions

Metrics

4.7

Based on 1,553 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really pleased with my first two boxes but this month's box seems a bit of a rip off. I know £1 of it is going to a good charity, but the quality of the book is awful, and other items are a rubber, washi tape, ruler and patch. Have cancelled my subscription.”

Helpful Report

Posted 4 years ago

“I've been a subscriber for a year and found the experience hit and miss. I have received all the issues, but October and November were very, very late. More than a month each. Also, my December package was very beaten up. Not enough to warrant a refund or replacement, but Canada Post should be held accountable. When I raised the issue with the company, they must of misunderstood my concern because their solution was for me to take a photo of my damaged materials before replacing. After one year subscription, you hit 75%. Not sure if that is good or bad, but I suggest more time be spent with customer's complaints and postal companies. Sheryl”

Helpful Report

Posted 4 years ago

Hello Sheryl, We appreciate you taking the time to leave your feedback on our subscription box. The feedback is extremely important to us as a small company, to enable us to improve and make changes as and where required. We're extremely sorry that two of your editions arrived late and any inconvenience this caused as a result. Unfortunately, with sending these internationally, from time to time there are factors which are out of our control which can impact transit times and as a result cause delays in the boxes being delivered. Please be assured we review our postal/courier services on a regular basis, to make sure we can give the best possible service to all our customers. The communication made with the team, it’s standard procedure for us to request images of any damages which have occurred to products before or during transit, so we can report these accordingly and act upon. We hope you enjoy the upcoming boxes and if there is anything we can assist with in the meantime, please don’t hesitate to contact us directly on papergang@ohhdeer.com Kind regards, Ohh Deer

Posted 4 years ago

“I dont love each box and some items like a weekly planner get put in the box quite often. It would be nice to see more different items”

Helpful Report

Posted 4 years ago

Hello Merel, Thank you for taking the time to leave feedback on you Papergang delivery. We appreciate that not every design will suit all tastes, however our team are always working to bring newer and better content. And your feedback enables our team to make improvements. If you have any queries regarding Papergang please email papergang@ohhdeer.com Kind regards, Ohh Deer

Posted 4 years ago

“A little disappointed to be honest. The box arrived all ripped so I couldn't do the craft bit. The bag is ok but a bit odd without context, I definitely won't user iron on patches and wouldn't say they're stationery. The cards are ok though not the funniest. Probably the only thing I'll use is the 'to do list pad. Hopefully next month will be better”

Helpful Report

Posted 5 years ago

Hello Charlie, We appreciate you taking the time to leave your feedback on your Papergang delivery. Apologies to hear your parcel arrived damaged, our team would always be happy to assist you with any issues if you email papergang@ohhdeer.com The products and the quantity included will vary each month and we appreciate that not every design will match to all tastes. If you have any further queries please get in touch via papergang@ohhdeer.com Kind regards, Ohh Deer

Posted 4 years ago

“Whilst it is a nice package to receive - I subscribed for three months - I was disappointed with my first one - I would not class it as a stationery subscription - more bits and pieces. I have no use for iron on stickers and I don't think the bag was worth 14.95 - I have Orla Kiely ones that have beautiful designs for a third of the price. I would have expected a pen or pencil to have been in each box - making it ready for use, but May's box didn't have either. Will wait and see what the next two months bring.”

Helpful Report

Posted 5 years ago

Hello Ella, We appreciate you taking the time to leave your feedback. Apologies for any disappointment caused by your Papergang delivery. We appreciate that not all content will match each individuals tastes, however we do try to provide a mixed range of items for all subscribers to enjoy. The products and the quantity included will vary each month, however we always ensure that the price of the box is less than if you were to purchase the items individually on our website. If you have any further queries regarding Papergang, please don't hesitate to contact the team directly on papergang@ohhdeer.com Kind Regards, Ohh Deer

Posted 4 years ago

Papergang is rated 4.7 based on 1,553 reviews