ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

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Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“June Store in the UK is the worst skateboard shop I've ever utilised. I received some damaged items, then I have been trying to get in touch with this store via Parade, but still no response. They are not responsible and unreliable. I don't recommend purchasing any items from June store online.”

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Posted 3 years ago

“i bought a clearly in stock palace skatebaord, they took my money and then contacted me day and a half later to tell me that they were "Unfortunately, unable to fulfil" my order this is great because now i cannot get the deck i wanted because it is out of stock, thanks so much parade world”

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Posted 3 years ago

“Be very careful about misinformation in product listings on this website. I was sold a 'pair' of Independent trucks and received confirmation clearly stating I had purchased a pair of trucks and the money was debited from my card. I was then advised by Parade that this had been incorrectly listed as a pair and the price was only for one truck. i was not offered the pair at the original agreed price, nor was I offered any discount that wasn't already available - despite the admission that this was their error. Absolutely terrible customer experience.”

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Posted 4 years ago

“Fast shipping and great service. A+”

ParadeWorld 5 star review on 21st April 2021

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Posted 3 years ago

“Email me back saying their going to sent a 10! Send a 10.5”

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Posted 4 years ago

Hello John, Many apologies about your experience. The request to change your order from a size US10.5 to a US10 was actioned by the Parade team, however, the seller accidentally despatched the US10 despite us calling the store to confirm the change. Unfortunately, despite our efforts to send you the US10.5 as requested, it was down to human error when despatching your order. We offer our sincere apologies for the inconvenience. We have now sent you a free returns label. Many apologies and rest assured, we are now looking to improve our approach to order amendments. Regards, Craig

Posted 4 years ago

“Returned a pair of shoes untouched because I realized I purchased the wrong size, and I was rejected. They did not reply to my follow-up email either. Heres some pictures of the condition of my shoes after the return was rejected and sent back to me (brand new). Pretty disappointed as I wanted to get the right shoe size. With no explanation, I can't recommend buying, despite having good experiences shopping here before”

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Posted 1 year ago

Hi there, Thank you for taking the time to provide us with your feedback. I am so sorry to hear on this occasion your return was not accepted. Items are sent from partner stores we work with, which means returns also go back to them. Our partner stores will accept a return unless it's sent back in a condition where the item can't be re-sold. Such as if it's been worn outside or it's not in its original box etc. I am truly sorry on this occasion our partner store was not able to accept the return and process your full refund. Please rest assured this is not a decision the stores take lightly. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“If both my orders were smooth, I’d be pretty happy.. but, I’m annoyed..Parades Selection is great, I was about to spend way more than I wanted after seeing some dope designer fit. But, before I do, I’ll ordered a couple pairs of shoes.. SZ 9.5 awesome! Price @$50 even more awesome! First shoe, apair of Lakai’s I’ve been hunting for (I ripped my current pair). Extremely fast shipping.. open the box, look at the correct invoice with picture and description of the shoe... I received Vans lows.. in size 13!?!? Ok well big mistake, whatever, I understand, I get it ready to ship back, waiting for confirmation on the correct shoe, I even gave the ok for a size 9 or 10. I get a message back..it’s no longer available and they will refund me when it is returned.. hmmmmm.. So now I go check Parades site it IS available in a size 9.5 and a 9.. but, the shoe has been bumped to $75, shady much? I’m not sure if that’s business best practices, bait and switch? Anyways, I feel a bit taken advantage of.. 2nd Shoe came in like normal, right shoe, right size, right price. Just as a purchase should be.. don’t send me the completely wrong shoe then bump price so I can’t exchange for it.. I’ll try y’all again, but if this happens again, and y’all mess with my emotions again. I’m gonna be pisssed, not gonna recommend at this time.”

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Posted 1 year ago

Hi Daniel, Thanks for your review and i'm so sorry for the inconvenience caused by the issue with your order. Parade is a marketplace and we work with a wide range of shops and sellers, a lot of which sell the same product. It is totally up to the seller how much they want to list their product for and this is not decided by us at Parade. When you were told the item was out of stock, it was out of stock with the seller you originally purchased it from so they did not have the item available to send you. The size you wanted that you could still see listed on the website, was being listed by another seller who was selling the product as a higher price. I hope this makes things a little more clear for you and thank you again for your support. If you have any other questions or need any further assistance, please don't hesitate to get in touch and a member of the team would be more than happy to help.. Kind Regards, Max Parade Customer Service

Posted 1 year ago

“Wasn’t sure about the site but I gave it a try. Wish I’d known what company I was ordering from through Parade. Found out a couple days later and looked directly on their site and they were having a 24% off sale. Could have saved some $. Also shipping was really high. Now I know.”

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Posted 1 year ago

Hi Mark, Thank you for your feedback. When an order is placed the confirmation email will contain the name of the stores the order is coming from Also, the prices on the store's direct website will on most occasions match the prices on our website. Thank you for your support and if there is anything our customer service team can assist you with, please don't hesitate to get in touch. Kind regards, Parade Customer Service

Posted 1 year ago

“it would b nice if u could group what items ship from what shop so I could easily save on shipping. But the service is great and the Sh8shop who I purchased from did a great job with my order and sent extra stickers so I'm happy.”

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Posted 1 year ago

“Fast shipping and buys from local shops And I got a cool poster for free”

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Posted 1 year ago

“Parcel arrived empty. Scam website!!! £70 which I will never get back”

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Posted 2 years ago

Hi Gabriela, Thank you for taking the time to provide us with your feedback. I have taken a look into the communication between yourself and our customer service team. When you reached out to our customer service team, you informed us the package came wrapped in brown tape and was empty. We immediately opened an investigation with our partner store, where the package was sent from as well as DHL who delivered the package. Our partner store informed us they did not send an empty package, and the parcel contained the item you ordered. Additionally, their products are sealed with 'white DSM tape'. DHL also informed us that the package was not held or repacked at any point in transit. The tape DHL uses is yellow and red and says 'repacked' on it. Please rest assured that our partner stores work incredibly hard to ensure you receive the exact item you ordered in perfect condition. On the occasions where we're informed of any errors, we work with our partner stores to get this resolved for you as soon as possible. Kind regards, Parade Customer Service

Posted 2 years ago

“Shits gas”

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Posted 2 years ago

“Really good”

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Posted 3 years ago

“I was sent the wrong size shoes and they made me spend $27 to send them back , I asked multiple times for a credit or at least a discount towards my replacement shoes and they refused. Horrible customer service... I'll never use them again”

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Posted 3 years ago

Hi Nick, Thanks for taking the time to leave a review. We’re so sorry to hear that you had a less than perfect experience from Parade. In cases where the wrong item is sent,we would of course provide a free return label and send you the correct item you ordered. As you received the size you purchased we were not able to refund the return shipping fee you requested. Best, Asma

Posted 3 years ago

“Great quality”

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Posted 3 years ago

“The sneakers are for my son. Delivery was quick.”

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Posted 3 years ago

“I am very disappointed received my order only to find that the two decks I ordered were both marked and the quality was terrible.”

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Posted 3 years ago

Hi Amanda, I am very sorry about the damaged skateboard decks you received. We have responded to the email you sent us and provided a free returns shipping label. We hope that this error is now corrected and you have received your desired items in perfect condition. Kind regards, Guy

Posted 3 years ago

“The stuff I got was badly packaged, and one item was not even in the official brand packaging as I talked to the company (not Parade - the brand company) about it. So far I have not had satisfaction from parade. Some skateboard rails for my grandson were simply wrapped in a plastic bag labelled t-shirt. A magazine was sticky taped to a piece of cardboard, so was damaged as I opened it.”

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Posted 3 years ago

Hi Lynne, I'm really sorry that your experience with Parade was disappointing, this is something we always want to avoid. In regards to the items you received, the skateboard rails from Blast Skates are packaged in plastic sleeves and the store informs us that the reason they wrapped extra plastic around them is to add further protection. The zine was packaged in cardboard to try and prevent any damage from happening. However, damage can occur if the product is opened in a certain way. We offered a free returns label and a refund for the item, with the option to order another zine with free postage. I'm so sorry your experience with us fell short of expectations and if there is anything else we can help you with please email customer.services@paradeworld.com. Kind regards, Guy

Posted 3 years ago

“Fastest shipping and it was from overseas!”

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Posted 3 years ago

“You guys suck.”

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Posted 3 years ago

Hi Alex, We’re so sorry that your experience with Parade was disappointing. We’ve already dealt with your initial email (yesterday 24 Aug, 2020) and provided you with a free returns slip. If there is anything else we can help you with, please just let us know on customer.services@paradeworld.com Kind regards, Maria

Posted 3 years ago

ParadeWorld is rated 4.7 based on 6,080 reviews