ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one has responded to me about my refund. Paradeworld has had my return in their possession for over 3 weeks, and i still haven't gotten a response. I've called them three times, emailed them four times, and sent a DM on instagram and they wont get back to me. I do not recommend!”

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Posted 1 year ago

“Long shipping and not a good packaging”

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Posted 1 year ago

“You sent me the wrong color of the item I ordered”

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Posted 1 year ago

“I ordered an 8.5 inch Passport Knocker series deck and was sent the wrong deck but I decided to keep it because it had a 8.5 inch sticker on it and was from the same Passport Knocker series. After a few weeks of skating it I decided to measure it and come to find out its actually an 8 inch deck. Someone at NJ Skate Shop tried to pass off an 8 inch deck as an 8.5 by putting a 8.5 sticker on it probably because they didn't have the deck I ordered. The shipping was insanely overpriced and for some reason everything was sent from a different shop... not a single shop was stocked with bones reds, mob grip, and indy 149s? This is karma for not driving an hour plus to a local shop.”

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Posted 1 year ago

“Normally good , but this time awful , sent emails , but had one reply , still waiting for parade world to get back to me about my order that hasn’t been delivered .. not good at all”

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Posted 1 year ago

Hi Pedro, Thank you for providing us with your feedback. The order was delivered to your local UPS pick-up location when the courier was not able to deliver it to the original delivery address. We can see you spoke to our colleague about this and this has now been resolved for you. Thank you for your support. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Didn't receive my order. And support also seems to be ghosting. Pretty bummed as they seem to carry great stuff but am not able to trust anymore.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for providing your feedback. We're so sorry to hear you did not receive your order. When an order is reported to not be delivered by our courier partners, we open an investigation with them to understand what happened and provide a suitable solution. Sadly it can take a few days for our courier partner to conclude their investigation which is why our team might not have a same-day update for you. However, please rest assured our team will ensure this issue is resolved for you ASAP. Many thanks, Parade Customer Service

Posted 1 year ago

“I got the wrong size trucks I emailed your customer service and they said they would send a replacement pair over a week ago I have emailed and called you with no answer very unprofessional all I want is what I paid for I sent the other trucks back on the 8th I’d like my 149 titanium trucks I ordered from you all I just want to go skate and I can’t because I spent my cash on these trucks and now I’m stuck waiting I placed this order on the 29th of last month it’s now the 15th of the new month this is completely unacceptable help me get what I am owed please.”

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Posted 1 year ago

“Horrible website..I ordered a sweater, and I never get it ,they never call me to let me know the product was unavailable. Thx to paypal I got my money back. 000000 RATE FOR YOU.”

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Posted 1 year ago

Hi Elias, Thank you for sharing your feedback. We're so sorry for any disappointment caused, this item was available and from the delivery information of our courier partner, this package was delivered to the address you provided. Sadly we also did not receive any communication from you that this item was not delivered as the tracking information shows. Once again, our sincerest apologies. Please don't hesitate to reach out to our team if there is anything else we can do to help. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Can’t believe that for 5 items I wanted to buy I had to pay individual postage and some items were of very low value”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for providing us with your feedback. We're so sorry for any disappointment caused. We can see you placed an order for 2 items, you were charged a shipping fee for each item as they were being shipped from 2 different skate stores we work with. At the check-out, before any payment is taken, we show if multiple shipping fees will be charged. If there is anything our support team can do to help, please don't hesitate to reach out. Kind regards, Asma ParadeWorld Customer Service

Posted 1 year ago

“Ordered a 10.5 got a 10”

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Posted 1 year ago

Hi Benafsha, Thank you for sharing this with us. I am so sorry the incorrect size was sent to you. Our team will be in touch to get this resolved for you. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Gave me the wrong item lol”

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Posted 1 year ago

Hi Ryan, Thank you for your feedback. We are so sorry to hear you were sent the incorrect item. We can see our team has reached out and this has now been resolved for you. If there is anything else we can do to help, please don't hesitate to get in touch with our support team. Kind regards, ParadeWord Customer Service

Posted 1 year ago

“I dont have the shoes. They were never delivered and want a refund.”

Helpful Report

Posted 1 year ago

Hi Mia, Thank you for your feedback. We can see you have been in touch with one of our colleagues and you have informed us the delivery address was incorrect after the order was delivered. A refund was not processed on this occasion because the package was successfully delivered to the address provided to us at check-out. This address also matched the information held by PayPal which was used to place the order. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“I didn’t receive an item so 1star”

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Posted 1 year ago

Hi Jack, Thank you for your feedback. We're so sorry to hear you're missing an item. I can see you have spoken with one of our colleagues and they're working on getting this to you ASAP. They will keep you updated on the progress. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“The customer support agent ghosted me after not receiving a package, lost around 95 USD, on something that didn't come. I want to support local skate shops, but I also want my product to be at my house.”

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Posted 1 year ago

Hi there, Thank you for taking the time to provide us with your feedback. I am so sorry to hear you did not receive your order. When an order is marked as delivered, and our customer informs us it was not delivered, we need to open an investigation with the courier in order to be able to resolve the issue. This means we would need to wait until the courier completes their investigation, however, our team will always get back to you with an update as soon as we know more. Once again, my sincerest apologies. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“A few of our items shipped to a different address .We tried calling multiple times- and no one ever picks up. When we emailed- no one responded These were Xmas gifts and we are super disappointed with the service. I hope we can even get out money back.”

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Posted 1 year ago

“Ordered 11/27 and haven’t received shipping information much less the product. When I contacted your customer service I received an unintelligible response, and still no tracking number or when the item will ship.”

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Posted 1 year ago

Hi Gail, Thank you for taking the time to provide us with your feedback. A confirmation email with the tracking information was sent via email. The tracking information shows the order was delivered to the address provided to us. We have opened an investigation with USPS regarding this issue and we're waiting for an update from them. Our team will be in touch with you again as soon as we have more information. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“I have written to you before without a response that the jeans I bought are not the right size. How do i return them? I requested a return label. My grandson loves these jeans but needs the right size. Please respond - Vicki McFarland - vicki@promed-financial.com”

Helpful Report

Posted 1 year ago

Hi Vicki, Thank you for your feedback. I have looked into your communication with us and sadly there is no record of any messages both via email or live chat, there is also no return request submitted via our website. We will get in touch with you now and get this resolved for you as soon as possible. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Item is marked as delivered but was never received. I have not heard back from the support. Absolutely dreadful experience. I want my money back and will not let this slip away.”

Helpful Report

Posted 1 year ago

Hi Samuel, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear your order was not delivered. I can see you have been speaking with our colleague and they have opened an investigation with USPS to understand where the package was delivered to, USPS is still looking into this which is why you have not received a new update from us. Please rest assured our colleague is doing everything possible to get this resolved for you. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Had to pay costume fees and it was a lot”

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Posted 1 year ago

Hi Nabil, Thank you for your feedback. I am so sorry to hear the customs fees were high. I can see you ordered from our US website to a UK address and this means the order is subjected to customs fees. Sadly this is not something that we have control over and is paid directly to the courier company, however before an order is placed you're informed if customs fees will need to be paid. Once again, my sincerest apologies for any disappointment caused. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“THE WRONG SHOE SIZE WAS SENT, I STILL HAD TO PAY TO SEND IT BACK. STILL HAVE NOT RECIEVED MY CREDIT.”

Helpful Report

Posted 1 year ago

Hi Kathy, Thank you for taking the time to provide us with your feedback. I have looked into your communication with our team and I can see that you ordered a US men's 7.5 shoes and this was what was delivered. Unless otherwise stated all shoes on our website are in men's size, and we provide size guides to help with this. This is why we were not able to cover the return cost on this occasion. I can also see that your refund has been processed back to the card used to make the purchase and a confirmation email was also sent. If there is anything we can do to help or clarify, please don't hesitate to get in touch with our team. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

ParadeWorld is rated 4.7 based on 6,080 reviews