ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

Visit Website

Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

Write Your review

Tell us how ParadeWorld made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent wrong item”

Helpful Report

Posted 2 years ago

Hi Roman, Thank you for taking the time to leave us your feedback. I am so sorry to hear you were sent the wrong item, this should not have happened. I can see a member of our team has reached out to you a few days ago and we provided you with a free return label. We will also process a full refund or get you the correct item you ordered, simply reply back to the email from our colleague with which option is the most suitable for you. Once again, my sincerest apologies. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“The sole of the sneaker that arrived was yellow Terrible Never order again”

Helpful Report

Posted 2 years ago

Hey, Thank you for leaving your review and i'm sorry you were not happy with the quality of the product that arrived. A member of our team will be in touch via email shortly to discuss what we can do to resolve this issue for you. Apologies for any inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“Order skateboard trucks and one is missing a bushing”

Helpful Report

Posted 2 years ago

Hey Dundee, Thanks for your review and i'm so sorry one of the trucks arrived like this. I will reach out to the seller for more infomation on how we can resolve this and will be in touch with you via email soon. Apologies for any inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“i never got my package! i got the delivered message but never got my package, i emailed the customer support and i still have no idea if i will get help or no!”

Helpful Report

Posted 2 years ago

Hi Victor, Thank you for taking the time to leave us your feedback. When we're informed that an item is not delivered despite the tracking information stating it was, then we will need to open an investigation with the courier. This is so that we can either locate the package and have it delivered to you, or if it's lost then we can process a full refund. In order to do this, we would need to wait for the courier service to conclude their investigation. I can see you have reached out to our customer service team and we have emailed you the USPS case reference number. We will do our very best to get this resolved for you and keep you updated. Kind regards, Parade Customer Service

Posted 2 years ago

“Unfortunately I received the wrong product. I’m still waiting on a response from the seller as to why and what my options are. Very poor service!”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your feedback. I am so sorry to hear you were sent the incorrect item, this error should not have happened. I can see you have been in touch with our team and our colleague is working on resolving this for you as soon as possible. Once again, my sincerest apologies. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Had an issue with my board, reached out, they reached back to me, and then I never heard a response back.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us your feedback. Upon further investigation between ourselves and the Partner Store we were able to deduce that the deck you received, although it was vintage reissue, the truck holes were indeed misaligned as you pointed out from the point of manufacture. We really sorry about that. We immediately took action and issued you a partial refund to make up for any inconvenience caused with this order. But we are of course really sorry this happened in the first place. And we will do our very best to ensure it does not happen again. If there's anything else we can do to resolve this matter for you please do not hesitate to get back in touch and we would be more than happy to help. Kind regards, Parade Customer Service

Posted 2 years ago

“I was sent a highly defective collectible deck that is worthless. I sent multiple emails and pictures to you with a promise that you would handle it, but I never heard from you again and now I’m stuck with a worthless item and out $140.00. VERY POOR BUSINESS. See attached pics.”

Helpful Report

Posted 2 years ago

Hi Ryan, Thank you for your feedback. I am so sorry to hear your order did not arrive in perfect condition and for any delay in getting back to you. As we work with multiple independent stores and courier partners, often to resolve an issue in the best possible way e.g providing you with a replacement item, we would need to liaise with our partner stores and unfortunately, this can cause a delay in getting back to you. I can see we have now resolved this for you, but if there is anything else we can do to help please don't hesitate to reach out to us. Kind regards, Parade Customer Service

Posted 2 years ago

“Shoes damaged”

Helpful Report

Posted 2 years ago

Hi Bryan, Thank you so much for taking the time to provide us with your feedback. I am so sorry to hear your shoes did not arrive in perfect condition. I can see you have been in touch with our customer service team and we have provided a free return label. When the shoes have been sent back we will process a full refund. If you have any questions, please don't hesitate to reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Ordered a pair of shoes off of this site for the first time and received two different shoes. Will now have to call customer service to get the correct ones.”

Helpful Report

Posted 2 years ago

Hi Bree, Thank you for providing us with your feedback. I am truly sorry to hear you were sent the incorrect shoes. I have just been in touch via email and I will aim to resolve this for you as soon as possible. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“You sent the wrong shoes”

Helpful Report

Posted 2 years ago

Hi Leslie, Thank you for taking the time to provide us with your feedback, I am so sorry to hear you were sent the incorrect shoes, this should not have happened and I am truly sorry for the error. I can see you have been in touch with our team and we have provided you with a return label, will process a full refund. If there is anything we can help you with, please don't hesitate to get in touch with our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“The wrong shoes were sent. I'm still trying to get answers how to return. Very frustrating.”

Helpful Report

Posted 2 years ago

Hi Aiden, Thanks for your review and apologies again for the inconvenience caused by the issue with your order. I have had a look and can see you are already speaking with a member of our team in regards to this issue. They have reached out to the seller that fulfilled the order and are currently waiting for an update from them but they will be in touch with you again soon with further instruction. Apologies again for this issue and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“This was my first time shopping for my husband (who loves to skate board) on your website and I am very disappointed. I purchased the Polar Pant Khaki M Tall as a Valentine’s Day gift. Monday y’all sent me a tracking number for the shipment, and yesterday (Tuesday) I got a random email saying it was cancelled and I was getting refunded-gave me no reason why and was really out of the blue. A reason before cancelling the order would’ve been nice, and now y’all have given me 5 days to figure out a new gift.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us your feedback. I have had a look at the order details, and this order was delivered on February 5th. I am truly sorry for any confusion or disappointment caused, this is never our intention. Please do reach out to our team customer service team and we will be more than happy to rectify any issues. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“I would never have bought something that has such a high cost for shipping and a high cost for returning. Would never order from you again.”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for taking the time to leave us your feedback. I am so sorry to hear our shipping and returns fee were too high. We're always looking at ways we can improve the experience for our customers e.g the last few months we have been running a free shipping promotion. Additionally, when you reached out to our customer service team, we offered to give you free shipping on the exchange you were looking to do in order to reduce cost. Once again, I am truly sorry for any inconvenience or disappointment caused, this is never our intention and we really appreciate your feedback. Kind regards, Parade Customer Service

Posted 2 years ago

“Tons of issues with my order idk why it came from other places if i wajted that id order from those places. They are places i do not want to support either and i cant contact each one parada is dumb”

Helpful Report

Posted 2 years ago

Hi Jordan, Thank you for your review and I'm sorry you were not satisfied with your experience with Parade. I have taken a look at your order and can see all the items in your order were delivered to your address within 4 days of you placing the order. Parade is a marketplace and we work with a wide range of independent shops and sellers who fulfill and despatch the product directly to you. We offer a unique range of sought-after products that can all be shopped conveniently in one place. Apologies for any confusion or inconvenience caused and thank you so much for your support. If you ever have any questions regarding product or what we do at Parade, please feel free to get in touch with our customer services team who are available 7 days a week. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“It’s incredibly inconvenient for buyers who have to pay two different shipping labels. I wish I knew about this policy.”

Helpful Report

Posted 2 years ago

Hi Alessandro, Thank you for your review and I'm sorry for any inconvenience caused by this issue. Unfortunately, we do not offer a free returns service so any return shipping cost will need to be covered by yourself. We appreciate and value your feedback and are always looking for ways to improve the customer experience so feedback like this regarding our returns policy is very useful. Please see the link below for full details of our returns policy. https://help.paradeworld.com/en/articles/2475248-what-is-your-returns-policy Thank you for your support and if you ever need any further assistance, please don't hesitate to get in touch. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“I got the wrong size and ive not gotten any info on what they can do to help”

Helpful Report

Posted 2 years ago

Hey Cory, Thanks for your review and I'm so sorry to hear you were not satisfied with your experience with us. I have looked at the conversation you have had with a member of our team and can see they have contacted the seller regarding the issue with your order and are currently waiting for a response. They will be following up with the seller today and will get back to you with an update as soon as possible. Apologies again for any inconvenience caused by this issue and thank you so much for your patience and support. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“The HUF shell jacket we received was different from the photo. The photo and description showed 2 front zipper breast pockets. The description also said the side pockets had a hidden fastening but they did not. We returned the jacket as we were disappointed.”

Helpful Report

Posted 2 years ago

Hi Marion, Thank you for taking the time to provide us with your feedback. I am so sorry to hear the item you received was different to the image you saw on our website. We have a dedicated team who ensure the images on our website are a true reflection of the items we sell. We will be investigating this further and rectifying any errors. If there is anything you need please do reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“missing an item with one of my orders and customer service has yet to tend to my issue.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us your feedback. I am so sorry to hear you're missing an item. I have looked into our communication with you and unfortunately, the first email you sent us was blank and it did not contain a message. I can see my colleague has been in touch and they will resolve this for you as soon as possible. Once again, my sincere apologies for any inconvenience and disappointment caused. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“I have really not liked the experience at all while shopping at Parade. I'll start with the parts I liked. I liked the fact that I got the shoes early by a day, that was fortunate. I also liked how they had the shoe that I wanted which a lot of other stores didn't have. Those were the positives. The parts I didn't like were I wasn't able to call anyone about my problem because there is no one ever on the phones. There is also basically no help over the weekend so if you're going to take a week to ship it and have orders on the weekend, have people working on the weekends because the entire order was messed up. Not only am I having to send in the shoes, but I have to wait who knows how long to get the shoes I originally ordered. I feel like I am getting punished for wanting these shoes because the people at Parade or the store Parade works with can't read a shoe box. So I felt bad having to air my grievance with the person that got back to me after making me wait for an entire weekend and then some to get any leeway with what to do with my messed up order. The only time I can see myself shopping or recommending this store to anyone at all is if its a last resort and they want a certain colorway. Besides that I would say stay away they mess up orders and take forever to get back to people for customer service. I would go as far to say that they put money before the customer because that is what it feels like I did not enjoy my experience whatsoever. The return policy should not punish the people that just ordered the shoes, Parade should be held more accountable. Plus now that I am thinking about it, me getting it a day earlier was all on USPS and had nothing to do with Parade. I am not happy with the experience basically at all and might shop here again, but man not happy. I could have bought these shoes off two other sites that I would guarantee wouldn't treat me as an after thought. Get a phone that works. and people to reply quicker than like 36 hours”

Helpful Report

Posted 2 years ago

Hi Jonnie, Thank you for taking the time to leave us your feedback. I am truly sorry to hear about your experience with us. We would never want to inconvenience you and always aim to resolve any errors as soon as possible. On the rare occasion where the incorrect item might be sent, we send you a free return label and aim to get you the correct item as soon as possible or a full refund if that is what you prefer. We would need to liaise with our partner stores to ensure the item you ordered is still in stock if you would like an exchange. Although our phone lines are not open over the weekend, we do have colleagues working at the weekend and you're able to reach out to us via email and live-chat. When you first reached out to us, you had an initial response from our colleague on Sunday via email. Once again, we really appreciate your feedback and are constantly looking at ways we can improve the experience for our customers. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Only the right shoe arrived n the box. I have contacted you about sending me the left shoe”

Helpful Report

Posted 2 years ago

Hi Lisa, Thanks for your review and I'm so sorry for the inconvenience caused by this issue. We have confirmed with the store that they can send out you the other shoe and will inform you as soon as we have the tracking information for the new shipment. A member of our team will be in touch shortly with an update. Apologies again for the inconvenience caused and thank you so much for your support and understanding. Kind Regards, Max Parade Customer Service

Posted 2 years ago

ParadeWorld is rated 4.7 based on 6,080 reviews