ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better description of clothing with details would be nice.”

Helpful Report

Posted 1 year ago

“I discover some additional taxes to pay at the end of the process. I would have liked to know it from the start.”

Helpful Report

Posted 1 year ago

Hi Luzio, Thank you for your feedback. International orders are subjected to customs fees which are paid directly to the courier service. At the check-out before any payment is taken we highlight that you will need to pay additional fees for your order. We're truly sorry if this was not clear enough and your feedback will be shared with the rest of the team. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Shipping costs are elevated beyond normal…prioritize different shipping options with normal fees for people who aren’t interested in paying more for shipping than the products they order”

Helpful Report

Posted 1 year ago

Hi Alex, We're so sorry for any disappointment caused and really value your feedback. We are always looking at ways we can improve our service and your feedback will be shared with the rest of the team. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Shipping was good but shoes I got one was a display model perfectly aged by the sun shrunk a bit too much”

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Posted 1 year ago

Hi Jedediah, Thank you for sharing your feedback. We're so sorry to hear this! Our support team will be in touch with you and get this resolved for you. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Quality pants. Prompt shipping- especially during the Holiday.”

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Posted 1 year ago

Hi there, Thank you for your feedback. We're so pleased to hear your order was delivered promptly and that you're happy with the quality of the pants. Don't hesitate to get in touch with us if there is anything we can do to help. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Got the wrong item. Customer Service was good at getting me a refund.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. We're so sorry to hear you were sent the incorrect item. Please don't hesitate to get in touch with us is there is anything else our team can do to help. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Original purchase dispatched quickly but lost by courier! Due to no one answering customer phone line took a while to arrange a Replacement, had to accept a refund and re order! Luckily arrived in time for Xmas.”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for your feedback. We are so sorry to hear the package was lost by our courier partner, we can see you have been in touch with one of our team and this issue has now been resolved. Please don't hesitate to get in touch again if there is anything else we can do to help. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Don't like how individual postage is paid on each item when ordering multiple items. Also, one item was ordered and paid for but refunded several hours later, stating it was actually unavailable. When contacted to complain resolved issue but shouldn't have happened in first instance.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to provide us with your feedback. As we're a marketplace, orders come from independent stores. When you order multiple items, we will aim to get them all shipped from the same store, but this might not always be possible. In that situation, a shipping fee will be charged for each part of the order that is coming from a different store. At the check-out, before the order is placed, we will inform you if the order is coming from different stores. Regarding the cancellation, we're truly sorry about this. We always strive to show up-to-date inventory levels, but sadly there are rare occasions when an order is canceled after it's placed. When we need to cancel an order, we ensure your full refund is processed as soon as possible. Once again, our sincerest apologies for any disappointment we caused. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Returning item not enough information”

Helpful Report

Posted 1 year ago

Hey Nora, Thanks for taking the time to leave your review. Please see the link below which will tell you everything you need to know about returning your order and if you need any further assistance, please don't hesitate to contact our customer services team via live chat or at customer.services@paradeworld.com and a member of the team would be more than happy to help. https://help.paradeworld.com/en/collections/1430168-returns Thanks so much for your support. Max ParadeWorld Customer Service

Posted 1 year ago

“I ordered something and you were out”

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Posted 1 year ago

Hi Don, Thanks for taking the time to leave your review and apologies for any disappointment caused by the cancellation of one of your items. Unfortunately as the majority of sellers we work with have physical stores, occasionally an item is sold in store before an order can be fulfilled. This is rare and something we always want to avoid so can only apologise again for any inconvenience caused. Thanks so much for your support and if you ever need some assistance with an order, please feel free to contact our customer services team who would be happy to help. Kind regards, Max ParadeWorld Customer Service

Posted 1 year ago

“Paying for shipping for a $180 sweater . The sweater not working out and no prepaid return label. Paid 21 dollars at FedEx to ship back. Ridiculous. Pros, fast shipping to customer .”

Helpful Report

Posted 1 year ago

Hey, Thanks for your review and I'm so sorry you weren't happy with your experience with ParadeWorld. Unfortunately we are not able to offer free shipping and returns so we can only apologise for any inconvenience caused by this. Thanks so much for your support and please don't hesitate to get in touch if you ever need any assistance with an order or a return. Max ParadeWorld Customer Service

Posted 1 year ago

“Wasn’t sure about the site but I gave it a try. Wish I’d known what company I was ordering from through Parade. Found out a couple days later and looked directly on their site and they were having a 24% off sale. Could have saved some $. Also shipping was really high. Now I know.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your feedback. When an order is placed the confirmation email will contain the name of the stores the order is coming from Also, the prices on the store's direct website will on most occasions match the prices on our website. Thank you for your support and if there is anything our customer service team can assist you with, please don't hesitate to get in touch. Kind regards, Parade Customer Service

Posted 1 year ago

“Quality control and access to customer service numbers”

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Posted 1 year ago

Hi Lucas, Thank you for taking the time to provide us with you feedback. I can see you have been in touch with our team and the issue has now been resolved for you. If there is anything else we can do to help, please do get in touch. Kind regards, Parade Customer Service

Posted 1 year ago

“The communication and delivery was on point, the product it self was disappointing.”

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Posted 1 year ago

Hey Billy, Thanks for taking the time to leave your review and I'm sorry you were not happy with the products you received. I can see you are already speaking with a member of the team who is looking into resolving this issue for you as quickly as possible. Apologies again for any inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 1 year ago

“I thought I got scammed but the shoes came, really like them!”

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Posted 1 year ago

Hi there, Thank you for taking the time to provide us with your feedback. Super happy to hear you like your shoes! At Parade World we work with 100's of brands and independent stores. This means your order comes directly from a store, and is brand new and authentic. If you ever have any questions our customer service team is available to you. Kind regards, Parade Customer Service

Posted 1 year ago

“I didn’t like the fact that I was ordering two shirts from two different places so it was five dollars or more each to ship but the shirts are nice.”

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Posted 1 year ago

Hi Gary, Thank you for taking the time to provide us with your feedback. I am so sorry to hear you're not 100% satisfied with your experience. When an order for multiple items is placed our platform will try and get all the items to come from the same store, but unfortunately, there are instances where this might not be possible because not all the stores have the same stock. Once again, my sincere apologies for any inconvenience or disappointment caused. Kind regards, Parade Customer Service

Posted 1 year ago

“ITEMS PURCHASED WERE TO MY GRANDSON'S LIKING. DID NOT APPRECIATE BEING CHARGED $7.60 POST FACTO BECAUSE THE ITEMS WERE FROM CANADA. THE BANK CHARGES A CURRENCY FEE. DOUBT”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for taking the time to provide us with your feedback. I am so sorry to hear you're not 100% satisfied with your experience. I have taken a look at your latest order with us placed on the 16th, and it's from one of our US partner stores. You should not have paid any additional fees apart from what was presented at the checkout. Please do reach out to our customer service team and we will resolve any issues for you. Kind regards, Parade Customer Service

Posted 1 year ago

“The shop who sent my shoes didn't have the color I ordered. So, they sent me a different color without contacting me and told me I could mail them back if I didn't like the shoes.”

Helpful Report

Posted 1 year ago

Hey Eric, Thanks for taking the time to leave your review and I'm sorry to hear you received the wrong item in your order. Unfortunately, I am not able to find any communication from you about the issue with your order and can see you registered the return as the shoes were too large and not because they were incorrect. We would never expect a customer to cover the return shipping cost of an order if they received the wrong item so we can of course provide you with a free returns label if the shoes are incorrect. A member of the team will be in touch soon to discuss this further with you but we can only apologize for any inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max Parade Customer service

Posted 1 year ago

“My shoes arrived in a soaking wet box.. within a shipping bag. I’m not sure if it left Parade like that, or somehow in shipping the seemingly waterproof bag allowed enough water to ruin the shoe box. I let the shoes air dry and they seemed to be I damaged. Very shocked to see that.”

Helpful Report

Posted 1 year ago

Hi Joseph, Thank you for taking the time to provide us with your feedback. I am so sorry to hear your shoes arrived in this condition, this should not have happened. As I can't see any communication to our customer service about this, one of our team will be in touch to get this resolved for you as soon as possible. Kind regards, Asma Parade Customer Service

Posted 1 year ago

“I like the availability/variety of products and am happy to support smaller shops. I dislike the extra fee and the cost/logistics of returns. Paying so much for return shipping really turns me off to ordering things like sneakers that I haven’t already owned and know my exact size.”

Helpful Report

Posted 1 year ago

Hi there, We really appreciate you taking the time to provide us with your feedback. We're always looking at ways of improving the experience for our customers and your feedback will be shared with the rest of the Parade team. If there is anything we can help you within the meantime, please don't hesitate to reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 1 year ago

ParadeWorld is rated 4.7 based on 6,080 reviews