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ParadeWorld Reviews

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

ParadeWorld 5 star review on 18th March 2023

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ParadeWorld 5 star review on 2nd March 2023

ParadeWorld 5 star review on 2nd March 2023

ParadeWorld 5 star review on 2nd March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service you provide is necessary and beneficial. The issue that I have is that your shipping threshold is too high. Knowing that most people will want free shipping, having a $200 minimum is a good strategy for Parade as it drives sales. Most buyers are looking at the free shipping rather than the over all bill. I have found that I can use your site to see what is available, but if I go to the individual vendors, I can get the item I want...get free shipping...without having to spend more money than I want just to get free shipping. Trust me, I get what is being done. I own a business too and drive sales...it is just that the shoe is on the other foot. I'll probably use your service for larger orders, but for the smaller one item order, I'll go right to the vendor.”

Posted 2 years ago

Hi David, Thank you for taking the time to leave us your review. As we're a market place we work with partner stores that are located in various different locations and therefore orders are not shipped from one location, which is usually a factor in reducing the cost of shipping. We already heavily subside the cost of shipping and offer free shipping where it is possible. Currently, customers who have Parade accounts are getting free shipping on their orders and we recommend customers order from the same store in order to reduce the cost of shipping. We have passed your feedback to all the relevant teams at Parade and your feedback is something we really appreciate. Kind regard, Asma

Posted 2 years ago

“I ordered pink rails. White ones showed up. There wasn’t an easy way to return them and I couldn’t find a contact. I’ll just keep the white ones cause it’s not worth the hassle. Even tho they don’t look good.”

Posted 2 years ago

Hey Mark, Thank you for your review and I'm so sorry you received the wrong coloured rails in your order. If the rails are still in their original packaging and have not been used, we would be happy to send you a free returns label to send them back free of charge and we can request the correct ones be sent to you. Please get in touch with our customer service team at Customer.Services@paradeworld.com and a member of our team would be more than happy to assist you with this. Apologies for any inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max

Posted 2 years ago

“1 of 3 items arrived with a rip in the sleeve seam.”

Posted 2 years ago

Hey, Thank you for your feedback and I'm sorry to hear you had a less than perfect experience with Parade. If there's anything we can do please do not hesitate to get in touch with us directly. Again, apologies for any inconvenience caused. Thank you so much for your continued support, Agostinho

Posted 2 years ago

“The wait time was pretty long but other than that everything else was good.”

Posted 2 years ago

Hey, Thank you for your feedback and I'm sorry you were not 100% happy with your experience with Parade. I can see you placed your order on Sunday 3rd and your order was delivered on Thursday 7th. The estimated delivery time frame for your order was between 2-5 working days so I can only apologise for any inconvenience caused by the length of time it took for your order to be delivered. Thank you so much for your support, Max

Posted 2 years ago

“No problem with Parade, unfortunately DHL made a mockery of paying extra for express delivery.”

Posted 2 years ago

Hi Charlotte, thank you for taking the time to leave a review. I am so sorry to hear you had a less than perfect experience with our courier partner. Your feedback is very important to us and has been shared with all the relevant teams at Parade so that we can find ways to prevent issues like this in the future. If there is anything else we can do, just drop us an email at customer.services@paradeworld.com and we will be happy to help. Kind regards, Asma

Posted 2 years ago

“Shipping was very fast from one shop, had to cancel from another.”

Posted 2 years ago

Hey, Thanks so much for your feedback and I'm sorry you were not completely satisfied by your experience with Parade. I have had a look at your order and can see the order was cancelled by yourself but can only apologise for the delayed shipment of this item. Thanks for your support and I hope this incident does not effect you shopping with Parade in the future. Kind regards, Max

Posted 2 years ago

“ordered a 10” deck and got sent 9” grip tape so had to go and get new grip to fit the board which was slightly annoying”

Posted 2 years ago

Hi Jack, Thank you for taking the time to leave a review. I am so sorry to hear the complementary griptape was not a suitable size for your deck. 9" is usually the size of the free griptape that is included with the deck, but we will be sure to pass this feedback and ensure this does not happen again. Once again, my sincere apologies for any inconvenience or disappointment caused. Kind regards, Asma

Posted 2 years ago

“Only received 1 extra shoelace, instead of 2?”

Posted 2 years ago

Hi there, I'm sorry to hear you had a less than perfect experience shopping on Parade World. We would be more than happy to help, please contact us directly and we will do our best to resolve this issue for you. Again, apologies for the incorrect amount of laces sent and we hope you will get give us another chance to make it right. Kind regards, Agostinho

Posted 2 years ago

“The shoe box was slightly damaged and on of the shoes was laced up. Seemed like the shoe was tried on.”

Posted 2 years ago

Hey, Thank you for your feedback and I'm sorry to hear your order did not arrive in perfect condition. The products you see listed are despatched directly from whichever shop or seller has the item in stock. As the product is shipped directly from shops, it is possible a customer may have looked at the product in store but this is no excuse for an item to arrive in less than perfect condition. We can only apologise for any disappointment or inconvenience caused by this issue and thank you for your support and understanding. Kind regards, Max

Posted 2 years ago

“I received the wrong item 2 out of 5 times ordering from Parade.”

Posted 2 years ago

Hi there, I'm so sorry to hear you had such a disappointing experience on Parade. We do our very best to ensure we provide the highest level of customer service together with our partners. But there are occasions where we fall short of this and I can only extend my sincere apologies and hope you will give us another chance to make it right. Please feel free to reach out to us directly and a member of the team will be happy to help. Kind regards, Agostinho

Posted 2 years ago

“I ordered a pair of Dime x Vans Wayvee skate shoes and they arrived with a heavily damaged box and lint ridden sock liner. Not a huge deal, but very annoying. Nonetheless the shoes arrived on time as the size I ordered and nothing was missing which I think is significantly more important. Parade won’t be my first choice for skate supplies, but then again, neither is any online website. Support your local.”

Posted 2 years ago

Hi Angel, thanks for reaching out. I'm sorry to hear you had a less than perfect experience on Parade. Although we try our best to ensure the items you order reach you in the best possible condition there are occasions where items can get damaged in transit, which is completely out of our control. Please be aware when you're shopping on Parade you are supporting local independent skate stores and your continued support is greatly appreciated. But please do reach out to our Customer Service team, we would still like to resolve this for you. Kind regards, Agostinho

Posted 2 years ago

“I ordered two t-shirts for my Grandson, to be sent to him for his 13th Birthday. They were from two separate outlets. Imagine my disappointment when his Mum rang me, on his Birthday, to say one of the tops, I had ordered boys XL, an adult XL had been sent. My daughter is in the process of returning the t-shirt. The fact you have to pay delivery as two separate outlets, and then the t-shirt is wrong size, I might be reluctant to order further goods.”

Posted 2 years ago

Hello Sandra, Thank you for reaching out. I have looked into your order and the order placed was actually for 1 x children's Independent Trucks XL t-shirt and 1 x adult Fore-Cast t-shirt. We're very sorry if there was any confusion but Fore-Cast currently don't make children's sizes. In regards to the shipping costs, this is because Parade is an online market place that works with independent partner stores, so if an order consists of 2 partner stores then there will be 2 delivery charges, we're sorry about that and will make it clearer in future. If you have any queries or want to discuss anything then please get in contact at customer.services@paradeworld.com. Kind regards, Guy

Posted 2 years ago

“bucket Hats are pricey and Its Not Enuff details about the products”

Posted 2 years ago

Hi Mckenzie, Thanks for your feedback. I have had a look at your order and can see the hat you purchased was actually on sale and discounted by almost 30%. As we are a marketplace and work with a wide range of sellers, the prices you see on the products listed are decided by the sellers and not something we at Parade have control over. Thanks again for your feedback regarding the descriptions of the products, this is something we can definitely take onboard and look into improving. Kind Regards, Max

Posted 2 years ago

“I appreciate being able to get specific brands from multiple stores through one site but one of the shirts in my order was not what I ordered and was an XL. I only ordered mediums. Also, there aren’t free returns so I’m worried that they’ll still charge me shipping for returning an incorrect order.”

Posted 2 years ago

Hi there, Thank you for taking the time to leave a review. I am so sorry to hear you received an incorrect size, this should not have happened and I can only apologise for this. We would never make you pay for return shipping if the incorrect item was sent. Please do reach out to our team via LiveChat or at customer.services@paradeworld.com and we will resolve this for you as soon as possible. Kind regards, Asma

Posted 2 years ago

“I was happy with their service. But I receive the wrong item.”

Posted 2 years ago

Hi Braden, Thanks for your review and we can only apologise again for the mistake with your order. You have been provided with a free returns label to return the wrong item to the store at no added cost and a full refund will be processed as soon as the store receives the item back. Thank you again for your understanding and support regarding this issue and if you need any further assistance, please do contact us again at Customer.Services@paradeworld.com. Kind Regards, Max

Posted 2 years ago

“Fine service. Took a while for my order to arrive which was the only negative.”

Posted 2 years ago

Hi Jay, Thanks for your review and I'm sorry you are not 100% satisfied by your experience with Parade. I have had a look at your order and can see it placed on a 2-4 working day delivery service. You placed your order on Thursday 1st and it was delivered to you on Monday 5th, meaning it was delivered within 2 business days and within the estimated time frame. Apologies for any inconvenience caused by this and thank you for your support. Kind regards, Max

Posted 2 years ago

“Good product”

Posted 2 years ago

Hey Carter, Thank you for your review. As your review seems positive but you have only rated your experience 3 stars, we wanted to ask if there is anything we could have done better to improve your experience with Parade? I can see there were no issues with your order and it was delivered to you within the outlined time frame. If you have any feedback either good or bad, please feel free to get in touch by emailing Customer.Services@paradeworld.com. Thanks again for your support. Kind Regards, Max

Posted 2 years ago

“Very excited to see a specific product in my size, happy to support a skate shop, but it took quite a while to pack up a hoodie. Patience is a virtue over here.”

Posted 2 years ago

Hi Shane, Thank you for taking the time to leave a review. I am so sorry to hear your order took longer than expected to pack, this is definite feedback we will take on board and we truly appreciate your support. Kind regards, Asma

Posted 2 years ago

“Some listed items are unlabeled as out of stock. Had to be refunded for item purchased because item was unavailable but listed anyways.”

Posted 2 years ago

Hi Jeremy, Thank you for taking the time to leave a review. I am so sorry the item you ordered was out of stock, there are rare instances where there is a slight delay in inventory update and you might end up placing an order for an item that is out of stock. In those cases, we will always ensure to notify you as soon as possible and offer an alternative product where possible. Once again, our sincere apologies this was your experience with us on this occasion. Kind regards, Asma

Posted 2 years ago

“Love Parade in general! But my shorts came with a stain on them :/”

Posted 2 years ago

Hi Nicole, Thanks for your review and I'm sorry to hear there was a stain on the item you received in your order. If you could get in touch with our customer support team (Customer.Services@paradeworld.com) we can see if there is anything we can do to rectify this situation. Apologies for any inconvenience caused and thank you again for your support. Kind Regards, Max

Posted 2 years ago

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ParadeWorld is rated 4.7 based on 6,080 reviews