ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

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Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive what I ordered. Very disappointed. Not sure if I’ll buy from here again.”

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Posted 2 years ago

“Ordering what I wanted and getting them was no problem. But, less than a week of wearing the sneakers, there a one inch tear on the inside of the shoe. Now it is torn from the toe to the arch of the shoe, just on one shoe. It's right where the material meets the rubber, it doesn't make sense the way it's coming apart. I would hope that you could help out with this problem, otherwise I will not be ordering from Parade again. Thank you for your time. Sincerely, Linda Fitzpatrick”

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Posted 2 years ago

“Pretty fast shipping and good products”

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Posted 2 years ago

“Dear Craig, First of all I am overall very satisfied and à big fan of what you guys do. Neverthleless, two things that might help you (since you ask) : - I was pretty disapointed to find my Quasi board with a scratch on it. From a blade I présume. I would definitely have returned the deck if it was a skateshop in my town. - 2nd : I had to pay 69€ of custom which I Didn't know about. Maybe customers should be warned about that. Have a good one ! Arthur”

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Posted 2 years ago

Hey Arthur, Thank you for your feedback and I'm sorry you were not 100% satisfied with your experience. It does state in our terms and conditions that when ordering from overseas, your order may be subject to import duties and taxes which are applied when the package reaches that destination. We will definitely look at making this clearer to customers. In regards to the damaged deck, you are more than welcome to contact our customer service team if the deck is still unused and we can see what we can do for you. Kind Regards, Max

Posted 2 years ago

“It was Ight”

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Posted 2 years ago

Hey Justin, I'm sorry if you were not 100% satisfied with your experience with us. I have had a look at your order and can see both the items in your order are on a 2-9 working day delivery service. The first item in your order was delivered within 4 working days and the second item is due for delivery tomorrow which will be 7 working days. Please feel free to get in touch with our customer service team if you have any feedback or questions about your order. Thank you for your support, Max

Posted 2 years ago

“Glad they had the deck I wanted. Too bad they shipped it in a box where it was bouncing around. You would think a collector page would understand how to ship a deck correctly and without damage or potential damage!!”

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Posted 3 years ago

Hello John, Thank you for reaching out. Was the REAL board your received damaged in anyway? If you are ever unsatisfied with the item you receive please reach out to us at customer.services@paradeworld.com and we will do everything we can to make your shopping experience as good as it possibly can be. I have not found any correspondence from yourself, so if there is anything you would like to discuss, please drop us a line and we'll do our best to improve your shopping experience with us! Kindest regards, Guy

Posted 2 years ago

“Havent found my package”

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Posted 3 years ago

Hi Christopher, I can see you reached out to us about this and your order stated delivered. We have opened an investigation with the courier and we will keep you updated on the progress. Our sincere apologies for any inconvenience caused. Best, Asma

Posted 3 years ago

“Only received 1 of 2 items after 12 days”

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Posted 3 years ago

Hey William, I'm really sorry for the delay with the second item in your order. Your order was packed and despatched from the store the same day that you placed the order but was unfortunately held up by USPS. I can see that your order was scanned at a sorting facility on Sunday 25th so should be with you in the next couple of days. Apologies again for the delay and any inconvenience caused. Kind Regards, Max

Posted 3 years ago

“a 50€ product was 130€ in the end... I hate the brexit and the DHL for earning 42€ with my purchase. I will never ever order from GB again nor will I ever order at stores affiliated with DHL again. Parade per se is a nice store and the support was just fine”

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Posted 3 years ago

Hi Martin, we're really sorry for the extra charges you had to pay. Unfortunately if you purchase products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. This is something that is completely out of our control and can only apologise for any inconvenience caused. Kind Regards, Max

Posted 3 years ago

“Love the shoes but got the package like two days late which isnt a problem was just excited for them”

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Posted 3 years ago

Hey Ben, so glad to hear you're happy with the shoes. I can see your order was placed and despatched on April 8th and delivered to you on April 14th. This would mean the order was delivered to you within 4 working days and the order was on a 2-5 working day delivery service. I'm sorry you were not happy with the timeframe in which they were delivered so can only apologise and thank you for your support. Kind Regards, Max

Posted 3 years ago

“Slow delivery”

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Posted 3 years ago

Hey, I'm sorry you were not happy with the timeframe in which your order was delivered. I can see you placed the order after 5pm on Friday 9th and the order was delivered to you on Tuesday 13th. Your order was on a 2-4 working day service and was delivered within this timeframe. Apologies for any inconvenience this may have caused. Kind Regards, Max

Posted 3 years ago

“Great product, but it arrived a little broken. Not well packed.”

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Posted 3 years ago

“Ordered the Carhartt Converse hightops for my daughter, they arrived pretty quick but was wondering why there was some long blonde hair inside the sneaker. I quickly realized that they were not women’s 9.5, but men’s 9.5, which were way too big for my daughter. Some other female must have done the same thing. There was no indication that these were men’s sizes.”

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Posted 3 years ago

Hi Margaret, I'm so sorry you were not happy with the shoes you had received. If you had made us aware of the hair in the shoe, we would have been able to investigate this further and potentially offer a free returns label. Apologies for any confusion regarding the sizing of the product. We do have a size guide thats states Men's shoe sizes but we will look into ways of making this more clear. Kind regards, Max

Posted 3 years ago

“Item came damaged quite a lot”

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Posted 3 years ago

Hi Matthew, I'm really sorry for the condition that the deck arrived in. None of our sellers would ever intentionally send out a damaged product. I can see from previous communication with my colleague that you were offered a free returns label or a 15% refund on the order which you accepted. Thank you so much for your understanding regarding this situation. Kind regards, Max

Posted 3 years ago

“I ordered 1 skateboard, received 1 skateboard in a box made for a 10 stack with zero packing. Luckily it arrived undamaged, but damn, amature move there. Also received an invoice/packing list, no slaps, nothing. So yeah, acceptable (barely).”

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Posted 3 years ago

Hi Michael, I'm sorry to hear you weren't happy with how your order was packaged. This is feedback that we will take onboard and relay to our sellers to make sure this issue doesn't happen again. Apologies again for any inconvenience caused and thank you for your support. Kind Regards, Max

Posted 3 years ago

“Shipping was slow”

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Posted 3 years ago

“The shoes are great, but the shipping took 2 weeks longer than expected. Luckily I emailed you guys and the shipping was refunded, I would shop from here again.”

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Posted 3 years ago

Hi Daniel, I am so sorry to hear this. Unfortunately, due to the recent weather conditions as well as Covid-19, couriers are experiencing delays in processing orders. Our team will always ensure to keep you updated should there be delivery delays. Best, Asma

Posted 3 years ago

“Lack of shipping/tracking info. Didn’t know my order was shipped. However, Paradeworld staff were helpful when I inquired about my order”

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Posted 3 years ago

Hi Justin, I am really sorry to hear about this but pleased our team was able to help. A confirmation email with the tracking information is sent when the order has been processed and is with the courier. However, there are instances where the email might end up in your spam/junk folder. Best, Asma

Posted 3 years ago

“My spitfire grip tape is missing”

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Posted 3 years ago

Hi Benjamin, I am so sorry to hear this. Please reach out to our customer service team and we will resolve this for you. Best, Asma

Posted 3 years ago

“It's not have good pictures and need more specific info about the wheels...”

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Posted 3 years ago

Hi Luba, Thank you for your feedback. Our photos and product descriptions are definitely things we can look to improve. If you ever have any questions or queries regarding product on the website, please don't hesitate to give us a message or a call. Kind Regards, Max

Posted 3 years ago

ParadeWorld is rated 4.7 based on 6,080 reviews