ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

Visit Website

Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

Write Your review

Tell us how ParadeWorld made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes were a different colorway than what was advertised. I returned them but had to pay $20 out of my own pocket for shipping and tracking costs. Essentially i paid $20 for nothing. and i still dont have my money refunded. I like your service but it didnt work for me.”

Helpful Report

Posted 1 year ago

“I got 4 out of 5 of my items wack ig”

Helpful Report

Posted 1 year ago

“sent to wrong address after emailing”

Helpful Report

Posted 1 year ago

“Returned a pair of shoes untouched because I realized I purchased the wrong size, and I was rejected. They did not reply to my follow-up email either. Heres some pictures of the condition of my shoes after the return was rejected and sent back to me (brand new). Pretty disappointed as I wanted to get the right shoe size. With no explanation, I can't recommend buying, despite having good experiences shopping here before”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to provide us with your feedback. I am so sorry to hear on this occasion your return was not accepted. Items are sent from partner stores we work with, which means returns also go back to them. Our partner stores will accept a return unless it's sent back in a condition where the item can't be re-sold. Such as if it's been worn outside or it's not in its original box etc. I am truly sorry on this occasion our partner store was not able to accept the return and process your full refund. Please rest assured this is not a decision the stores take lightly. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“Product came damaged):”

Helpful Report

Posted 1 year ago

Hey, Thanks for taking the time to leave your review and I'm sorry to hear the item in your order has arrived faulty. A member of the team will be in touch soon to resolve this for you as best as possible. Apologies for any inconvenience caused by this issue and thanks so much for your support. Max ParadeWorld Customer Service

Posted 1 year ago

“I got the pants I ordered but in the wrong colour, and the item I did want was not actually in stock. So I’ve just ended up keeping the wrong colour. But I was not offered any discount in the incorrect item I received.”

Helpful Report

Posted 1 year ago

Hey Caroline, Thanks for taking the time to leave your review and i'm so sorry for the inconvenience caused by the issue with your order. I can see you spoke to a member of the team and were given a free returns label to return the item to the seller free of charge to be refunded. I'm sorry this is not the outcome you would have preferred but thank you so much for your support and understanding. If you need any further assistance or have any other questions regarding your order or how we can better resolve this for you, please don't hesitate to get in touch again. Max ParadeWorld Customer Service

Posted 1 year ago

“If both my orders were smooth, I’d be pretty happy.. but, I’m annoyed..Parades Selection is great, I was about to spend way more than I wanted after seeing some dope designer fit. But, before I do, I’ll ordered a couple pairs of shoes.. SZ 9.5 awesome! Price @$50 even more awesome! First shoe, apair of Lakai’s I’ve been hunting for (I ripped my current pair). Extremely fast shipping.. open the box, look at the correct invoice with picture and description of the shoe... I received Vans lows.. in size 13!?!? Ok well big mistake, whatever, I understand, I get it ready to ship back, waiting for confirmation on the correct shoe, I even gave the ok for a size 9 or 10. I get a message back..it’s no longer available and they will refund me when it is returned.. hmmmmm.. So now I go check Parades site it IS available in a size 9.5 and a 9.. but, the shoe has been bumped to $75, shady much? I’m not sure if that’s business best practices, bait and switch? Anyways, I feel a bit taken advantage of.. 2nd Shoe came in like normal, right shoe, right size, right price. Just as a purchase should be.. don’t send me the completely wrong shoe then bump price so I can’t exchange for it.. I’ll try y’all again, but if this happens again, and y’all mess with my emotions again. I’m gonna be pisssed, not gonna recommend at this time.”

Helpful Report

Posted 1 year ago

Hi Daniel, Thanks for your review and i'm so sorry for the inconvenience caused by the issue with your order. Parade is a marketplace and we work with a wide range of shops and sellers, a lot of which sell the same product. It is totally up to the seller how much they want to list their product for and this is not decided by us at Parade. When you were told the item was out of stock, it was out of stock with the seller you originally purchased it from so they did not have the item available to send you. The size you wanted that you could still see listed on the website, was being listed by another seller who was selling the product as a higher price. I hope this makes things a little more clear for you and thank you again for your support. If you have any other questions or need any further assistance, please don't hesitate to get in touch and a member of the team would be more than happy to help.. Kind Regards, Max Parade Customer Service

Posted 1 year ago

“cancelled two thirds of my order as no stock, after taking payment”

Helpful Report

Posted 1 year ago

Hey Meryn, Thanks for your review and I'm so sorry for the inconvenience caused by the cancellation of your order. As Parade is a marketplace and the orders are fulfilled by whichever store you have purchased from, occasionally an item may sell in-store before the order is packed meaning the item is no longer available. This is rare and something we always want to avoid so I can only apologize again for the disappointment caused. Thank you so much for your support and if you ever have any questions or need further assistance with an order, please feel free to get in touch. Kind regards, Max Parade Customer Service

Posted 1 year ago

“The seal on the board was broken and there were were scratches on the board”

Helpful Report

Posted 1 year ago

Hey Maxwell, Thanks for your review and I'm sorry to see the item in your order arrived in this condition. This is something we always want to avoid so can only apologize for any disappointment and inconvenience caused. A member of the team will be in touch soon to see what we can do to rectify this issue for you. Thanks so much for your support. Max Parade Customer Service

Posted 1 year ago

“Board wasn’t quite as per description”

Helpful Report

Posted 1 year ago

Hey, Thank you for your review and I'm sorry the item you received was not as described. I can see you have not contacted us regarding any issue with your order but please do feel free to contact our customer service team at customer.services@paradeworld.com and a member of our team would be happy to assist you further. Apologies for any disappointment or inconvenience caused by this and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 1 year ago

“shipping took 2 weeks!”

Helpful Report

Posted 1 year ago

Hi Mario, Thanks for taking the time to leave your review and I'm sorry your order took longer than expected to be delivered. I can see you placed the order on a Saturday and the order was on a 4-8 working day delivery service. The order was shipped the following Monday and delivered to you within 7 working days. Apologies for any disappointment or inconvenience caused by the delay in delivery and thank you so much for your patience and support. Kind Regards, Max Parade Customer Service

Posted 1 year ago

“I asked to have a size changed for me and it never was”

Helpful Report

Posted 1 year ago

Hey, Thanks for taking the time to leave your review and I'm sorry you were unhappy with your experience with Parade. As Parade is a marketplace and we have the same product being sold by multiple sellers, unfortunately, we are not able to offer an exchange service as we cannot guarantee the same seller that it was purchased from will have the item available. This is outlined in our returns policy which you can view by clicking the link below. https://help.paradeworld.com/en/articles/2475248-what-is-your-returns-policy Apologies for any disappointment or inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 1 year ago

“Products are good. But delivery is expensive and tracked returns are even more expensive. Better to go to a store and try on first.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to provide us with your feedback. I am so sorry you were not 100% satisfied with your experience. We're always working on ways to improve the experience for our customers, so I will be sure to pass on your feedback to the wider team. If there is anything our customer service team can help you with, please don't hesitate to get in touch with us. Kind regards, Parade Customer Service

Posted 1 year ago

“Well you sold me a product you didn’t have and then had to give me a refund. Then when I wrote you to inform you that I had not received my other item I received no response”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for taking the time to provide us with your feedback. I am so sorry to hear one of your items was cancelled, our partner stores work incredibly hard to ensure there is stock accuracy, however unfortunately there are occasions where they don't have the item in stock, in which case a full refund is processed as soon as possible. Regarding the item the other item, the tracking information provided to us by our courier partner shows that it was delivered. I can see my colleague has reached out to you and will resolve this for you as soon as possible. Kind regards, Parade Customer Service

Posted 1 year ago

“It took 10 days.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to provide us with your feedback. I am so sorry to hear your order took longer than expected. In the majority of cases, orders arrive within the stated time frame, but there are occasions where an item might be delayed in transit with our courier partner. We will always keep you updated on the progress of your order, but if there is anything our customer service team can help you with you can reach out to us via email, live chat or phone call. Once again, my sincerest apologies. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“you guys should print actual return labels i don't want to have to mail each item separately its pretty annoying”

Helpful Report

Posted 2 years ago

Hi Alonzo, Thank you for taking the time to provide us with your feedback. I am so sorry for any inconvenience caused. We don't include return labels with the order because we don't currently offer free returns. However, if the incorrect item or a damaged item was sent then our team will send you a free return label, when you submit a return request. Through Parade World you have access to over 100 independent stores and brands, all through one website. I have had a look at your order and I can see that you ordered multiple items that came from different stores we work with. As the stores are in different locations, this means the return address will different. Once again, I am truly sorry for any inconvenience or disappointment we have caused, as this is never our intention. If there is anything we can do to help, please don't hesitate to reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“I have ordered a Vans skateboard shoes, it was too long for my foot, but I couldn't see it on the picture on the site so I ordered it and when I needed to return it then it turned out that there is no free return policy, so that was a bit disappointing ...”

Helpful Report

Posted 2 years ago

Hi Ervin, Thanks for taking the time to leave your review and apologies for any inconvenience caused by this. Unfortunately, we do not offer a free returns service but this is something we are looking into and hoping to offer in the future. Thank you so much for your support and if you ever need any further assistance, please don't hesitate to get in touch. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“Used to be good, but stops showing what shops items are coming from so cannot purchase more than one item from the same shop saving on postage and delivery resources. Just go direct to skate stores now.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for taking the time to leave us your feedback. The recent change was to actually improve the shopping experience by reducing the number of shipments per customer order, which means you pay less in shipping. We can now optimise your shopping basket during checkout and determine the cheapest items to arrive, in the quickest time, and with fewer shipments. Our stores like this approach as it means they receive more orders. This update was also needed so that we can operate a queuing system and fairly distribute the share of orders. Overall, these improvements are still in the early stages (we’ve a lot more to do/enhance) and like everything we do, it’s driven by customer and store feedback. If there is anything we can clarify, please don't hesitate to reach out to our customer service team and we truly appreciate your feedback. Kind regards, Parade Customer Service

Posted 2 years ago

“next time list iteams that are not available as none available don’t sike me out on yo products n refund me”

Helpful Report

Posted 2 years ago

Hi Val, Thank you for taking the time to provide us with your feedback. I am so sorry to hear we had to refund you for an item we did not have in stock. Please rest assured this is a rare instance and our team works closely with our partner stores to ensure the inventory is up to date and accurate on our website. Before cancelling an order, we always try and locate it via a different partner store, and if this is not possible, then we process a full refund as soon as possible. Once again, I am truly sorry this was your experience with us on this occasion. Please don't hesitate to reach out to our customer service team if there is anything we can do to help. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“pacagage arrive like shitty condition of things, not satiisfy.”

Helpful Report

Posted 2 years ago

Hey there, Thank you for your feedback we appreciated it. And we're sorry to hear your order arrived in less than perfect condition. A member of our team will contact you shortly regarding this issue and we will do all we can to rectify this for you. Apologies for any inconvenience this may have caused and thank you for your support. Kind Regards, Agostinho

Posted 2 years ago

ParadeWorld is rated 4.7 based on 6,080 reviews