ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t have a problem with the site. My order was damaged I ordered a deawon song revenge skateboard and expecting it to be brand new when I received the item the plastic was peeled off and the board it self had 5 lines going through the bird not messing up the picture but it’s damaged”

Helpful Report

Posted 3 years ago

Hello Luis, We are so sorry you are disappointed with your experience at Parade. Looking at the images we are very sorry for scratches on the graphic, we have communicated with our partner stores and looked internally for solutions to prevent things like this happening in future. We thank you for your feedback and we will take it on board! If there is anything we can look into for you or any queries please email customer.services@paradeworld.com. Kind regards, Guy

Posted 3 years ago

“Y’all gave me a green the theories deck instead of a red one but it was delivered to the right address”

Helpful Report

Posted 3 years ago

Hello Jedd, We are very sorry for your disappointing experience of Parade. Looking into the Theories Deck, it does say wood veneers vary in the description but this could have been more transparent. We are currently trying to update descriptions to be more clearer in future. We're very sorry for the inconvenience and appreciate your feedback. Kind regards, Guy

Posted 3 years ago

“Received the wrong color beanie”

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Posted 3 years ago

Hello Justin, We are very sorry that you received the wrong colour Quasi beanie. We can offer you a free returns label to get the item back to our partner store and issue a refund for you to re-purchase the item if that will help? If so please get in contact with customer.services@paradeworld.com and we are very sorry that your experience with Parade has been a disappointing one. Kind regards, Guy

Posted 3 years ago

“Haven't received my package yet, as it's only been a week. But it would've been nice to have received 1) a confirmation email of my purchase and 2)an eta of when to expect purchase. Also, prices are a little on the high side.”

Helpful Report

Posted 3 years ago

Hi Dave, We’re so sorry to hear that you had a less than perfect experience from Parade and we’d really like to fix things for you. I can see that your order has been placed on the 8th of Sep and was successfully delivered the next day (the 9th of Sep). Please do drop us an email to customer.services@paradeworld.com and we’ll do our best to help. Kind regards, Maria

Posted 3 years ago

“Wrong colour, one of the wheels was too tight and had a massive bubble in the grip tape”

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Posted 3 years ago

“My shipping label was created 6 days ago but still has yet to ship. :(”

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Posted 3 years ago

Hi Matthew, Thanks for taking the time to leave a review. We’re so sorry to hear that you had a less than perfect experience from Parade. Upon checking it seems that the tracker has been updated and I can confirm that your order will be delivered on Wed, 9th of Sep 2020. If you require further information, please contact us at customer.services@paradeworld.com Kind regards, Maria

Posted 3 years ago

“Didn’t receive the correct board”

Helpful Report

Posted 3 years ago

Hi Nicco, Thanks for taking the time to leave a review. We’re so sorry to hear that you had a less than perfect experience from Parade and we’d really like to fix things for you. Please do drop us an email to customer.services@paradeworld.com and we’ll do our best to help. Kind regards, Maria

Posted 3 years ago

“Overall ordering and shipping process was great. However, the shoes I received were not the color choice I had ordered. They fit well and are nice, therefore did not go through the return process. But definitely not the color ordered.”

Helpful Report

Posted 3 years ago

Hi Frankie, Thank you for taking the time to review. Looking into your order the shoe matches the images. If you have any different information could you please get in contact with customer.services@paradeworld.com and we will do all we can to try and correct the situation and to prevent this happening in future. Kind regards, Guy

Posted 3 years ago

“The hat I ordered is a completely different shade of colour to what it was advised as.”

Helpful Report

Posted 3 years ago

Hi Thomas, thanks for taking the time to leave a review. We’re so sorry to hear that you had a less than perfect experience from Parade and we’d really like to fix things for you. Please do drop us an email to customer.services@paradeworld.com and we’ll do our best to help. Kind regards, Maria.

Posted 3 years ago

“First order with parade .. sent me wrong skatwboard wheels.. and i dont have the time to send them back and wait for other .. thanks again guys”

Helpful Report

Posted 3 years ago

Hello, I am really sorry this less than perfect experience with Parade. I can not see any previous interactions with yourself could you please tell us what wheels you received by emailing customer.services@paradeworld.com and we will do all we can to better the situation for you. We apologise for any inconvenience caused and hope we can correct this for you. Kind regards, Guy

Posted 3 years ago

“yeah apparently one of my items got cancelled and i'm the one who has to do everything, go through the board shop and, contact you guys, etc, just to get my 40 dollars back...”

Helpful Report

Posted 3 years ago

“They were scratched but it’s ok ima skate them”

Helpful Report

Posted 3 years ago

“Unhappy with product can’t return it”

Helpful Report

Posted 3 years ago

“didn’t recieve my bolts, although very fast shipping”

Helpful Report

Posted 3 years ago

“My package came to me almost opened. Thank goodness my board wasn’t ruined or stolen. Whoever is packaging the product needs to do a better job.”

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Posted 3 years ago

“various screws, wheels not bolted correctly.....”

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Posted 3 years ago

Hi Monika, thanks for taking the time to review our service. Sorry to hear that you experienced a sub-standard build on your skateboard. Would you be so kind as to reply to this thread with more details, or email me directly at customer.services@paradeworld.com. I would like to investigate why the board was not assembled to your expectations. We strive to ensure our products arrive in perfect condition, therefore, if this wasn't the case, then we can resolve. Thanks so much, best. Craig @ Parade.

Posted 3 years ago

“Product was damaged and not useable when received.”

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Posted 4 years ago

“I ordered a deck and grip tape and have received the deck but still have no idea if the tape shipped because you did not give me a tracking number or will respond to my messages asking for it. Will not recommend this site to my friends.”

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Posted 4 years ago

“Delivery was fine, but the wrong size shoes were sent. Also, no specification on website whether shoes were men's sizes or women's. Also, no specification whether US or UK sizing.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review Parade and our service to you. Sorry that we didn't earn a five-star review in this instance. As a marketplace, there can be occasions when our community of sellers despatch an incorrect item. Although inconvenient and distressing, it happens infrequently, however, each sale is backed by our five-star customer service should issues arise. In regards to your feedback - it's not clear if our sizing is men/women or US/UK. When choosing your footwear size, we prefix the size with US or UK, for example, US9 and UK8. We also have size guides that allow for size conversion across US, UK and European sizes. In some instances, we also convert men's sizing to women for those unisex styles. As to your point on whether our sizing is men's or women's, I do think we can improve the signposting and I will feedback to the team. I am sure we can introduce a label that confirms men, women, kids. It's a good suggestion and something to benefit all Parade customers. As requested, we have since refunded your purchase and we hope to see you back again. Should you have any question, do hit up our customer services team as we're always happy to help. Best, Craig

Posted 4 years ago

“Dhl were a knightmare”

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Posted 4 years ago

Hi Mark, Thank you for the feedback both on our Reviews profile and your email to our Customer Services team. We can confirm that DHL despatched your order to an incorrect address, despite you providing it correctly. This is a rare and inconvenient event and we apologise for the inconvenience caused. To rectify your issue, we contacted DHL on your behalf and it was immediately escalated. We're pleased that it was rectified swiftly and your order was delivered with minimal delay - you ordered on the 4th and it was received on the 7th. We're also aware that you contacted DHL and then stayed home to wait for delivery, thus creating further inconvenience. We apologise for this and will take onboard your feedback, which is greatly received. Kind regards, Craig

Posted 4 years ago

ParadeWorld is rated 4.7 based on 6,080 reviews