ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pair of pant and you guys sent the wrong ones and I'm still waiting for you to see if you have the pants I originally ordered first and last time I ever shop with you guys for the amount of money I paid and still didn't get what I had originally ordered.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thanks for your review and I'm so sorry for the inconvenience caused by the issue with your order. I can see you were given a free returns label to send the incorrect item back to the store free of charge and a member of our team is waiting for a response from the seller about the correct item. As soon as they have spoken to the seller they will get back to you with an update and will resolve this issue for you as quickly as possible. Apologies again for the inconvinece caused and thank you so much for your patience and support. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“still waiting on the second piece of my order which was supposed to be delivered before christmas. have d to explain to my son!”

Helpful Report

Posted 2 years ago

Hi Lynn, Thanks for your review and I'm so sorry for any inconvenience caused by the late delivery of your order. I can see you placed the order after our Christmas cut-off date so unfortunately delivery of your order would not have been guaranteed before Christmas. I can see the seller packed your order the day it was placed and it shipped the following day but sadly USPS were experiencing some delays due to the high volume of packages being sent over the Christmas period. Thank you so much for your patience and support and please feel free to reach out to our customer service team if you have any further questions. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“I got the wrong size item”

Helpful Report

Posted 2 years ago

Hi Amir, Thank you for your review and I'm so sorry to hear you received the incorrect item in your order. I have searched and cannot see any communication between yourself and any members of our team so somebody will be in touch with you shortly to resolve this issue for you. Apologies for any inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“Online stock isn't accurate and order got cancelled.”

Helpful Report

Posted 2 years ago

Hey, Thank you for your review and I'm so sorry for the inconvenience caused by the cancellation of your order. As Parade is a marketplace and we work with sellers that have physical stores, occasionally an item will sell in-store before an order is fulfilled meaning the seller no longer has it available to ship. When this happens we always try to redirect the order to another store that has the same product available but unfortunately on this occasion, the item was completely sold out across all stores. Apologies again for any inconveinece caused by this issue and thank you so much for your support. If you ever need any assistance with an order, please feel free to get in touch with our customer service team who are available 7 days a week. Kind regards, Max Parade Customer Service

Posted 2 years ago

“Cover return postage.”

Helpful Report

Posted 2 years ago

Hey Nathan, Thank you for your review and I am sorry to hear you were disappointed by our returns process. Unfortunately at this moment in time, we are not able to cover the return shipping cost unless an item arrives damaged or the wrong item is delivered. We are constantly looking at new ways we can update the website and increase the customer experience so this feedback is incredibly valuable. Thank you so much for your support and if you ever have any questions or queries regarding an order or our service, please don't hesitate to get in touch. Kind regards, Max Parade Customer service

Posted 2 years ago

“The shoes took to late to arrive”

Helpful Report

Posted 2 years ago

Hi Krishna, Thank you for taking the time to leave us your feedback. I am so sorry to hear your order was not delivered in a timely manner. There are occasions where items might be delayed in transit, especially during the holiday season, but our team will always do everything we can to ensure you're kept updated. If there is anything we can help you with, please don't hesitate to reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Ordering was easy and efficient. Package arrived quickly, but the item in the package wasn’t what I ordered. Bummer… The response to my problem was fast and helpful. I did have to return it, but your prompt response in creating the label for the return was great. So your customer service was excellent! Now I will get my refund in the next few days. Thanks!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us your review. We're so sorry to hear you were sent the incorrect item, this should not have happened but glad to hear our team was able to help you resolve it. Please don't hesitate to reach out to us if there is anything else we can do to help. Kind regards, Asma Parade customer Service

Posted 2 years ago

“sould have noticed that i had to pay 38 euro's to inport the order from the uk. when i order something from for example Canada the price on the site includes the inport costs. and they are also not part of the EU I do like the sweater!”

Helpful Report

Posted 2 years ago

Hi Tobias, Thank you for the feedback. I am sorry for any disappointment caused. We inform all customers ordering from within the EU that customs fees will need to be paid. We state this twice before payment is taken. When you enter your payment details, before you click 'complete order' you also have to tick a box stating you understand customs fees need to be paid. An order cannot be processed unless you acknowledge this message. Once again, my apologies if this was not clear enough. We appreciate all feedback and our team is continuously working to improve the experience for our customers. Kind regards, India Parade Customer Service

Posted 2 years ago

“Deck was great but the grip tape I paid an extra $10 for was to narrow for the wide deck”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for taking the time to provide us with your feedback. I can see you ordered a deck that came with free griptape but unfortunately there is no record for a separate purchase of griptape. Our partner stores on some occasions provide free griptape but this is the standard 9". Please do reach out to our customer service team on customer.services@paradeworld.com with the order number of the griptape and we would be more than happy to resolve any issues. Kind regards, Asma

Posted 2 years ago

“It was very disappointing to be sent the wrong product.”

Helpful Report

Posted 2 years ago

Hi Charlotte, I am so sorry to hear you were sent the wrong item, this is never our intention, and I offer my sincere apologies for the mix-up. I can see you have been in touch with our customer service team, and this has now been resolved for you. Please don't hesitate to reach out to us again if there is anything else we can help you. We truly appreciate your support. Kind regards, Asma

Posted 2 years ago

“I’ve been sent the wrong item”

Helpful Report

Posted 2 years ago

Hi Angela, Thanks for your review and I'm so sorry you received the wrong item in your order. I can see a member of our team has been in touch with you to resolve this issue and is currently waiting for you to send over a photo of the item you have received so she can send you a free returns label. Apologies again for the inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max

Posted 2 years ago

“deck was different shape than pictured”

Helpful Report

Posted 2 years ago

Hey, Thank you for your review and I'm sorry you received the incorrect deck in your order. I can see you have already been given a returns label and the seller has already been contacted and has the correct deck ready to be sent to you as soon as the incorrect one is returned. Apologies again for the inconvenience caused by this issue and thank you so much for your support and understanding. Kind Regards, Max

Posted 2 years ago

“Bought a complete, wrong trucks were on the complete…both delivery dates were missed for the original item and replacement item. Not cool.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear you had a less than perfect experience shopping on Parade World. We would be more than happy to help, please contact us directly and if possible we will do our best to resolve this issue for you. Again, apologies for the wrong trucks being sent and we hope you will get give us another chance to make it right. Kind regards, Agostinho

Posted 2 years ago

“I’m still missing 1/2 of my order and haven’t got shipping updates in 5 days now”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear you had a less than perfect experience shopping on Parade World. We would be more than happy to help, please contact us directly and if possible we will do our best to resolve this issue for you. Again, apologies for the delay we hope you will get give us another chance to make it right. Kind regards, Agostinho

Posted 2 years ago

“I was disappointed. The two decks were in a box with no padding and I’m assuming poorly taped because one end arrived opened and both decks had a scratched spot.”

Helpful Report

Posted 2 years ago

Hey, Thank you for your feedback and we're sorry to hear your order did not arrive in perfect condition. A member of our team will contact you shortly regarding this issue and we will do all we can to rectify this for you. Apologies for any inconvenience this may have caused and thank you for your support. Kind Regards, Max

Posted 2 years ago

“They cancelled one item on my order after they shipped the other items. Explanation; not available. Needed all the items. The orders arrived a day later than than max. Even though I paid $25 for shipping.”

Helpful Report

Posted 2 years ago

Hi Larry, Thank you for your review and I am sorry to hear you are not 100% satisfied by your experiencing with Parade. I have had a look at your order and can see that the trucks were cancelled as they were no longer in stock. We can only apologise for any inconvenience caused by this issue. The other two items in your order were delivered to you within 3 working days. As Parade is a marketplace, items often ship from different locations which is why there are sometimes multiple shipping costs but this can be avoided by ordering items from the same seller. Apologies again for any inconvenience caused by this issues you have faced and thank you for your support. Kind Regards, Max

Posted 2 years ago

“Two deliveries, indeed I placed à single order ! so expensive. Very desappointed. Barka from France.”

Helpful Report

Posted 2 years ago

Hey Barka, thank you for your review. as we are a marketplace and work with a wide range of shops and sellers, you are able to purchase from multiple stores within one order. As your order contained two items from two different stores, you had to pay two lots of shipping as they were despatched from two different locations. Apologies for any confusion or inconvenience caused by this and thank you for your support. Kind Regards, Max

Posted 2 years ago

“I was sent a shirt with a very large stain on it. Customer service has been helpful but the inconvenience of having to return the shirt is the reason for the low rating. However, y’all have always been solid. I just don’t drive, nor do I have access to a printer so returning the shirt will not be an easy task. I was offered 10% return if I decided to keep it, which would add up to $3.60, so also not really convenient.”

Helpful Report

Posted 2 years ago

Hi Jordan, thank you for your review. Unfortunately if there is no way you are able to get to a post office to send the item back to the store and no way you are able to print the free returns label provided, there is no other way we can assist in returning the product. As you previously stated we were able to offer you a free returns label and also a discount for the damage to which we have not received your response. I can only apologise for the damaged to the item you have received and sincerely hope this does not effect you shopping with us in the future. Kind regards, Max

Posted 2 years ago

“Never got package and not sure how support helped”

Helpful Report

Posted 2 years ago

“2 skateboard decks shipped from the UK to the U.S. with no packing materials at all, not even factory shrink-wrap. One deck was badly scratched. With the conversion rate and Shipping, this wasn't a cheap purchase. Won't use Parade again.”

Helpful Report

Posted 2 years ago

Hi Andrew, I'm so sorry your order arrived in less than perfect condition. All decks are usually shrink-wrapped so this situation is very unusual. If you could get in touch with our Customer Service team (Customer.Services@paradeworld.com) and send over some photos of the damaged decks, we will do all we can to help. Apologies again for any inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max

Posted 2 years ago

ParadeWorld is rated 4.7 based on 6,080 reviews