ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

Visit Website

Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

Write Your review

Tell us how ParadeWorld made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package is still not here please find out why”

Helpful Report

Posted 3 years ago

Hi Justin, I am so sorry to hear your package has not arrived. Please reach out to our customer service team via email, live-chat or phone call and they will be able to resolve this for you as soon as possible. Best, Asma

Posted 3 years ago

“Because someone from your company did not declare that I payed shippingcosts, the customs made me pay VAT over the amount of € 120 instead of over the amount of € 41,00 + shippingcosts”

Helpful Report

Posted 3 years ago

Hello Tido, We are very sorry you incurred a charge upon receiving your alltimers hat. Starting with January 1, 2021 all orders placed with UK vendors will be subject to VAT and customs duty. The goods entering GB for supplies to the EU and for supplies from the EU to the UK are treated as an import. The VAT will be charged at the local rate of your country of import for that type of good, plus any commission charged by the shipping company. We understand how frustrating this can be but unfortunately, we have no other option but to comply to this set of rules. Regarding the amount you were charged, can you please send evidence to customer.services@paradeworld.com and we can look into this? Kind regards, Guy

Posted 3 years ago

“I received a size 12 of the lakai Mike Carrolls and ordered a size 11”

Helpful Report

Posted 3 years ago

Hi Craig, I'm so sorry you have received the wrong size. Please could you get in contact with our customer service team if you would still like to receive the size 12. This is not something that happens often and an issue we always want to avoid. Apologies for any inconvenience caused by this and thank you so much for your support. Kind regards, Max

Posted 3 years ago

“Bought a shoe that was a little to big. Out shipping both ways almost makes it not even worth returning. Will definitely stick to local or free return sites moving forward lesson learned.”

Helpful Report

Posted 3 years ago

Hey Lance, I'm sorry you weren't 100% satisfied by your experience with us. We are a small business and unfortunately the cost of return shipping is not one that we are able to cover at this moment in time. Thank you again for your support and I hope you do continue to shop with us in the future. Regards, Max

Posted 3 years ago

“wrong item delivered, customer service is good was easy to return but cldve easily been avoided”

Helpful Report

Posted 3 years ago

Hey Will, Thanks again for your understanding regarding this situation. This is something that doesn't happen often and that we always want avoid. Apologies again and I hope this doesn't effect you shopping with us in the Future. Regards, Max

Posted 3 years ago

“Bought a pair of Vans Hi-SK8 pros in a size 9 and have received a pair in a size 10, in a box that says size 9, brilliant.. Returns policy is not ideal so I'm wearing thick socks...”

Helpful Report

Posted 3 years ago

Hi Derek, I'm so sorry you received the wrong size shoes in your order. If you had informed us of the issue, we could have provided a free returns label to send them back to the store for correct size at no extra cost. Apologies again for the inconvenience and if you ever have any issues with your orders, please don't hesitate to get in touch. Kind Regards, Max

Posted 3 years ago

“I have not received my full order I'm still missing part of it”

Helpful Report

Posted 3 years ago

Hi Aurora, Im so sorry you haven't received all the items in your order. I have checked all the tracking links for your most recent order and they all state delivered. Could you please get in touch with our Customer Service team and let us know if anything is still missing. Thank you so much for your support. Regards, Max

Posted 3 years ago

“wrong size”

Helpful Report

Posted 3 years ago

Hey Devin, I have had a look at your order and can confirm the product you ordered does only come in one size. I'm sorry if you were not satisfied with your experience with us but please reach out to our customer service team if there is anything more we can do for you. Thank you for your support. Regards, Max

Posted 3 years ago

“Won’t let me know exchange for another size. Plus I had to pay $15 bucks for the return.”

Helpful Report

Posted 3 years ago

Hey Daniel, Im really sorry for the delay with your refund. Unfortunately we are not able to offer an exchange service as the same store does not always have the product in stock. Although it will show the product as in stock on the website, it may not be in the store you originally purchased from. Apologies again for the inconvenience caused and if you need anything else, please reach out to our customer service team who will be happy to help. Kind regards, Max

Posted 3 years ago

“I ordered an 8.25 but received 8.5 instead?”

Helpful Report

Posted 3 years ago

Hi George, Thanks for taking the time to leave a review. The deck you have ordered comes in 8.5", all the information is available in the item description: https://www.paradeworld.com/uk/product/invert-logo-black-deck-38-33652723482712/. If we can help further, just let us know on customer.services@paradeworld.com Kind regards, Maria

Posted 3 years ago

“Sadly there was little to no value add from buying via Parade. Shipment was quick but when the item delivered was sub standard and I needed to do a return, it wasn’t very efficient and simple. Still no refund.”

Helpful Report

Posted 3 years ago

Hi James, We’re so sorry that your experience with Parade was disappointing and that item you received was not up to standard. I can see that your refund was processed today for your order placed on the 21st of December. I would like to inform you that it can take up to 5 working days from the moment we receive the item to refund you and 1-3 days for your funds to be returned to the initial payment method. In this case, your order was delivered on the 22nd of December and was refunded 5 working days after you received it, without taking in consideration the time it took to get it delivered back to us. If we can help further, please let us know on customer.services@paradeworld.com. Kind regards, Maria

Posted 3 years ago

“It did’t arrive at the time it said when I bought it.”

Helpful Report

Posted 3 years ago

Hi Maria, Thanks for taking the time to leave a review. Your orders were placed on the 18th of December and I can confirm that all 6 orders were delivered within the 3-6 or 4-7 working days timeframe. With the latest delivery being on the 24th of December. If we can help further, just let us know on customer.services@paradeworld.com. Best, Maria

Posted 3 years ago

“Items are shipped from various venders. I ordered 2 item on the same day & am yet to receive one of those two items. Lucre Industries did well. The item was ordered on 12-12-20 & received on 12-21-20. The item ordered from Orchard is still in the same city it originated from. With no progress at all. In addition, the items are shipped via regular postal mail.”

Helpful Report

Posted 3 years ago

Hello Erica, We are very sorry about the delays this is due to the extremely high volume of orders USPS has had to deliver and unfortunately caused delays in items arriving on time. I have looked into your order and the Anti Hero Deck was attempted to be delivered today, but USPS is claiming there is an error with the address so have returned it to PAWLING, NY 12564 Post Office. Can you collect it there? Failing that please email customer.service@paradeworld.com and we can look into this further. Kind regards, Guy

Posted 3 years ago

“Ordered 5 items. 2 of them will not be delivered as scheduled.”

Helpful Report

Posted 3 years ago

Hello, I'm very sorry that the Triclops Wheels and Thunder hardware are late in arrival. We are keeping a close eye on these items that are still in transit and will offer any updates that arise. USPS have experienced an extremely high volume of orders which has caused delays that we accept responsibility for and to which we offer our sincerest apologies. We will continue to monitor your order until all of the items are successfully delivered. Kind regards, Guy

Posted 3 years ago

“My box was damaged and there was a small dent on the side of the board.”

Helpful Report

Posted 3 years ago

Hello, We are very sorry to hear that the skateboard you received incurred damage, this is something we always want to avoid. Would you be able to send images of this to customer.services@paradeworld.com and we will look into raising a claim and bettering the circumstance of this less than ideal situation. Kind regards, Guy

Posted 3 years ago

“when I order the price was 40.00 and my credit card was charged 65.01 Please explain Order number 11-8942-6148”

Helpful Report

Posted 3 years ago

Hi Doris, I'm very sorry you are less than satisfied with your experience. The item you ordered cost £35 and the shipping to get from the UK to USA cost £13 totalling the order to £48. When the pound is exchanged to US Dollars it totals $65 which is why the items cost what they did. I hope this information helps and thank you so much for supporting Parade, it means a lot! Best wishes, Guy

Posted 3 years ago

“The stated shipping arrival dates of items was incorrect. Items' arrival was delayed and shipment tracking information was confusing and inaccurate. Most significantly, the confusion resulted in a re-order of skateboard trucks from another supplier. Bottom line, the original order for trucks was mysteriously missing from the PARADE order, then suddenly they shipped, and now we have an extra set of trucks! Additionally, two skateboard decks' original arrival date 12/10 was missed; as of 12/14 the decks have not been received. The only component parts of the order that was received on time were the wheels.”

Helpful Report

Posted 3 years ago

Hi George, We’re so sorry that your experience with Parade was disappointing and I am hoping we can fix this for you. Upon checking, I can confirm that both of your orders were placed on the 5th of December with standard 3-6 working days delivery. Your wheels were delivered on 10/12/2020. Your trucks and one of the decks ordered, were delivered on 14/12/2020. Taking in consideration the 3-6 working days delivery timeframe, they were all delivered in time. However, unfortunately one of your decks will be arriving late which we can only apologise for. In addition to this, once the items ordered leave the store/s the courier services are responsible for updating the tracker accordingly and although we closely monitor all our orders, there are a very few occasions where inevitably orders might be late due to the high volume of orders. If there is anything you might still need help with, please email us at customer.services@paradeworld.com. All the best, Maria

Posted 3 years ago

“Ordered two sweaters that came in pretty quick. Unfortunately a zipper on one of my sweater were broken”

Helpful Report

Posted 3 years ago

Hello Joahan, We are very sorry that this has occurred and a product should never leave with damage. I see we have issued a refund for this product and we thank you for your patience throughout this. Kind regards, Guy

Posted 3 years ago

“I got the wrong hat in my order”

Helpful Report

Posted 3 years ago

Hi Chris, I am very sorry you received the wrong item, this is something that should never have happened and we offer our sincerest of apologies. Looking into the order you have now been refunded for the item but if you have any further questions or queries please get in touch through customer.service@paradeworld.com Kind regards, Guy

Posted 3 years ago

“I was sent the wrong colored shoes. Though it is similar it's not the same. And now that shoe is not available on any websites nor your website.”

Helpful Report

Posted 3 years ago

Hi Austin, We're very sorry you received the wrong item, this something we always want to avoid. Looking over previous conversations with our customer service team it looks as though you have now received the correct shoes from our partner store and we thank you for all of your patience throughout this process. If there is anything else we can help you with please get in contact with us at customer.services@paradeworld.com. Best wishes, Guy

Posted 3 years ago

ParadeWorld is rated 4.7 based on 6,080 reviews