ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really torn. Parade is a great marketplace, and I'm happy to support independents. But the item didn't fit and I had to pay a fiver postage and the same to return. So I'm a tenner down, with nothing to show. It will stop me ordering from here again.”

Helpful Report

Posted 2 years ago

Hi Tom, Thank you for your feedback and for supporting the independent stores we work with. We're constantly working on ways to improve the experience for our customers, and really appreciate you taking the time to provide us with your feedback. Throughout the year we run various promotions that include free shipping or returns on items. I will be sure to pass your comment to the wider Parade team. If there is anything our customer service team can help you with, please don't hesitate to reach out to us. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Sent wrong item but were quick with refund so can’t complain too much”

Helpful Report

Posted 2 years ago

Hi Jack, Thank you for taking the time to leave us your feedback. I am so sorry you were sent the incorrect item, this is never our intention. When a mistake is made on our side we always strive to get it resolved for you as soon as possible, whether it's sending a replacement item or processing a full refund. If there is anything else we can do to help, please don't hesitate to reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Griptape came as pictured. Print quality is good. My only issue is the brand of grip used. Details said same factory as grizzly and then said mob but was neither.”

Helpful Report

Posted 2 years ago

Hi Felix, Thank you for taking the time to leave us your feedback. I am so sorry to hear the brand of grip tape used was not as described. Our customer service team will contact you and get this resolved for you. Once again, our sincerest apologies for any disappointment we have caused, this is never our intention. Kind regards, Parade Customer Service

Posted 2 years ago

“The pants i ordered weren't the ones that where shipped. However the pants i had ordered were taken off the site the next day so it might have been a mix up. The ones shipped were a slightly different version of the originals ordered. Overall parade has great service and is great for the skate community .”

Helpful Report

Posted 2 years ago

Hey Nick, Thanks for leaving your review and I'm sorry to hear you received the incorrect item in your order. I have searched and I can't find any communication from you regarding this issue. A member of our team will be in touch shortly for more information and we'll do all we can to rectify this for you as quickly as possible. Apologies for any inconvenience caused and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“Enjoy using. Would love full specs on boards to be listed ❤️”

Helpful Report

Posted 2 years ago

Hi Haziel, Thank you for taking the time to leave us your feedback. We will share this with the rest of the Parade team, but if there is anything we can help you with please don't hesitate to reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Don't offer shipping labels for returns, absolutely unacceptable.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for taking the time to provide us with your feedback. We provide free return labels if the incorrect, damaged or faulty item was sent. On all other occasions, such as if the item doesn't fit or you change your mind, then you will need to purchase your own return label. We're constantly looking at ways we can improve the experience for our customers and we really appreciate your feedback. If there is anything we can help you with, please don't hesitate to reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“i love the website but i ordered 3 things with 2-5 day shipping a little over a week ago and only one of the items came so far”

Helpful Report

Posted 2 years ago

Hi Denis, Thank you for taking the time to leave us your feedback. I am so sorry to hear about the delay with your delivery. I have taken a look at the details of your order and I can see the items were coming from two of our partner stores which is why one of the items arrived first. Unfortuntly due to the recent weather condition, there have been some delays with the courier service but your order is expected to arrive today. You would have received tracking information. If there is anything our team can help you with, please don't hesitate to reach out to us. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Unfortunately my order was separated and I received shipment of the first item perfect and quick. Second package was quick but the board showed up without plastic and the graphic is scratched. Hit the retailer up on ig and was told I should have specified it was a wall hanger”

Helpful Report

Posted 2 years ago

Hi David, Thank you for providing us with your feedback. I am so sorry to hear about your experience and we would like to help you resolve this as soon as possible. Please get in touch with our customer service team via live chat, email or phone call. Once again, my sincere apologies. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Package arrived late and therefore not available in time as intended gift for recipient. Arrival date was the specific reason I chose to buy with Parade, even though I could have bought the item cheaper elsewhere. Disappointing.”

Helpful Report

Posted 2 years ago

Hi Adriana, Thank you for taking the time to leave us your feedback. I am so sorry to hear your order did not arrive on time. I can see our partner store fulfilled the order within our usual time frame but unfortunately, the parcel was held up in transit with USPS. When a parcel leaves the store we rely on our courier partners to deliver it within an appropriate time frame. There are occasions when delays occur and we work with the courier partner to provide as many updates as we can. Once again, my sincere apologies this was your experience with us on this occasion. If there is anything we can help you with, please do reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Paying shipping fees twice for 2 pairs of shoes ordered at tje same time, not cool”

Helpful Report

Posted 2 years ago

Hi Jay, Thank you for taking the time to leave us your feedback. I am so sorry for any disappointment caused. I can see you ordered from two different partner stores which means the orders are coming from two different locations, and this is the reason you were charged a shipping fee for each item. When an order is placed containing multiple items we first try to send the order to one store, if this is not possible, at the check-out before payment is taken we display a breakdown of the delivery fee. Please do reach to out our customer service team if there is anything we can help you with. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Product took too long to actually ship.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your feedback. I am sorry to hear that your order took longer than expected. Unfortunately, due to the holiday period, stores were busier than usual and this was why your order may have taken slightly longer than usual to ship. I can see that your order was placed on the 19th evening, and was collected by USPS on the 23rd, so I am very sorry for any inconvenience caused by this delay. Thanks again for your review and if you ever have any questions or need any assistance, our customer service team is happy to help and we are available 7 days a week. Kind regards, India Parade Customer Service

Posted 2 years ago

“Got sent the wrong size pants for a Christmas present :///”

Helpful Report

Posted 2 years ago

Hi Kenna, Thanks for your review and I'm so sorry you have received the incorrect item in your order. I have had a look at your order and a member of our team will be in touch shortly to resolve this issue for you. Apologies again for the disappointment and inconvenience caused by this issue and thank you so much for your support. Kind regards, Max Parade Customer Service

Posted 2 years ago

“I had a mishap with one of my orders and it takes to long to communicate between your team and I to resolve things”

Helpful Report

Posted 2 years ago

Hey Luis, Thank you for your review and I'm so sorry for the inconvenience caused by the issue with your order. I can see this issue has now been resolved and you were offered a 20% discount on your next order which is still valid should you wish to place another order with Parade. Thank you so much for your support and understanding and if you need any further assistance or have any other questions, please do get in touch with our customer services team who would be happy to help. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“It was nice when you could shop by individual skate shop, or click on “edit cart” to see which shop your order was coming from, because I’d always bulk up an order from each shop. That’s gone now, so you’ll get shipments from multiple shops, which kind of sucks, because all your parts arrive at different times now.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us your review. The recent change was to improve the shopping experience by reducing the number of shipments per customer order, which means you pay less in shipping. We can now optimise your shopping basket during checkout and determine the cheapest items to arrive, in the quickest time, and with less shipments. Our stores like this approach as it means they receive more orders. This update was also needed so that we can operate a queuing system and fairly distribute the share of orders. Overall, these improvements are still in the early stages (we’ve a lot more to do/enhance) and like everything we do, it’s driven by customer and store feedback. With this said, I’ll make sure the team are aware of your perspective. If you have any questions or need help, please don't hesitate to reach out to our customer service team. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“I asked for a size change before it was sent out, and I had an email to say yes no problem, when item arrived it wasn't wasn't right size despite them saying no problem. Best they could do was send a returns label out, and hope the replacement would get to me before Xmas as it was a gift.”

Helpful Report

Posted 2 years ago

Hi Joanne, Thanks for leaving a review and I'm so sorry you received the incorrect item in your order. I have looked through all communication between yourself and our team and can see we got in touch with the seller prior to your order being shipped to request a change in size. This was confirmed by the seller and we were told the correct size Large would be sent out to you. I can see you have been provided a free returns label to send the Medium back but this has not yet been used. As soon as we can see the item has been returned we will be able to arrange for the correct size to be sent to you. Apologies again for the inconvenience caused by this issue and thank you for your support. Kind regards, Max Parade Customer Service

Posted 2 years ago

“Item arrived with a stain in mad packaging”

Helpful Report

Posted 2 years ago

Hey, Thank you for taking the time to leave a review and I'm sorry to hear your order arrived in less than perfect condition. All of our seller's ship items in brand new condition so your order should not have arrived stained or dirty. Please get in touch with our customer services team at customer.services@paradeworld.com and a member of the team will be happy to assist you in rectifying this issue as best we can. Apologies for any inconvenience caused by this issue and thank you so much for your support. Kind regards, Max Parade Customer Services

Posted 2 years ago

“meh idk man”

Helpful Report

Posted 2 years ago

Hey Mitchell, Thank you for your review and i'm sorry you were not completely satisfied by your experience with Parade. I have taken a look at your order and can see you placed your order on the 23rd, it was then processed and despatched the same day and delivered to you on the 26th. Our customer service team is available 7 days a week to assist with any questions you may have so please do not hesitate to contact us in the future if there is anything we can help with. Thank you so much for your support. Kind regards, Max Parade Customer Service

Posted 2 years ago

“Super fast shipping and customer service. Unfortunately I received an incorrect item but they sent me a return label super quickly.”

Helpful Report

Posted 2 years ago

Hi Todd, Thank you for taking the time to leave us a review. I was so sorry to hear you were sent the incorrect item, as this is never our intention. I am pleased this has now been resolved for you, but if there is anything else we can assist you with, please don't hesitate to let us know. We're available to you 7 days a week. Kind regards, Asma Parade Customer service

Posted 2 years ago

“The color of the deck was different than the picture advertised.”

Helpful Report

Posted 2 years ago

Hi there, thank you for taking some time out to review us, it is much appreciated. As Parade is a marketplace, our Partner Stores are responsible for uploading images of the items they sell. We of course try our best to ensure each image is an accurate representation of the item itself but from time to time the colours used on the image are not an exact copy of the physical item. And for that we apologies for any inconvenience caused and if there's anything we can do to make it right please get in touch with us directly and we will be more than happy to help. Kind regards, Agostinho

Posted 2 years ago

“The cost of shipping is expensive snd if you purchase several products it’s additional shipping cost.”

Helpful Report

Posted 2 years ago

Hey Mable, thank you for your review. As Parade is a marketplace, customers have the option to purchase from multiple sellers in one transaction. As the items will then be despatched from different locations, there will be multiple shipping costs applied to the order. In order to minimise shipping costs, we recommend trying to order from one seller if possible then only one shipping cost will be added. Apologies for any inconvenience caused by this and thank you so much for your support. Kind Regards, Max

Posted 2 years ago

ParadeWorld is rated 4.7 based on 6,080 reviews