ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,086 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,086 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“missing an item with one of my orders and customer service has yet to tend to my issue.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us your feedback. I am so sorry to hear you're missing an item. I have looked into our communication with you and unfortunately, the first email you sent us was blank and it did not contain a message. I can see my colleague has been in touch and they will resolve this for you as soon as possible. Once again, my sincere apologies for any inconvenience and disappointment caused. Kind regards, Asma Parade Customer Service

Posted 3 years ago

“I have really not liked the experience at all while shopping at Parade. I'll start with the parts I liked. I liked the fact that I got the shoes early by a day, that was fortunate. I also liked how they had the shoe that I wanted which a lot of other stores didn't have. Those were the positives. The parts I didn't like were I wasn't able to call anyone about my problem because there is no one ever on the phones. There is also basically no help over the weekend so if you're going to take a week to ship it and have orders on the weekend, have people working on the weekends because the entire order was messed up. Not only am I having to send in the shoes, but I have to wait who knows how long to get the shoes I originally ordered. I feel like I am getting punished for wanting these shoes because the people at Parade or the store Parade works with can't read a shoe box. So I felt bad having to air my grievance with the person that got back to me after making me wait for an entire weekend and then some to get any leeway with what to do with my messed up order. The only time I can see myself shopping or recommending this store to anyone at all is if its a last resort and they want a certain colorway. Besides that I would say stay away they mess up orders and take forever to get back to people for customer service. I would go as far to say that they put money before the customer because that is what it feels like I did not enjoy my experience whatsoever. The return policy should not punish the people that just ordered the shoes, Parade should be held more accountable. Plus now that I am thinking about it, me getting it a day earlier was all on USPS and had nothing to do with Parade. I am not happy with the experience basically at all and might shop here again, but man not happy. I could have bought these shoes off two other sites that I would guarantee wouldn't treat me as an after thought. Get a phone that works. and people to reply quicker than like 36 hours”

Helpful Report

Posted 3 years ago

Hi Jonnie, Thank you for taking the time to leave us your feedback. I am truly sorry to hear about your experience with us. We would never want to inconvenience you and always aim to resolve any errors as soon as possible. On the rare occasion where the incorrect item might be sent, we send you a free return label and aim to get you the correct item as soon as possible or a full refund if that is what you prefer. We would need to liaise with our partner stores to ensure the item you ordered is still in stock if you would like an exchange. Although our phone lines are not open over the weekend, we do have colleagues working at the weekend and you're able to reach out to us via email and live-chat. When you first reached out to us, you had an initial response from our colleague on Sunday via email. Once again, we really appreciate your feedback and are constantly looking at ways we can improve the experience for our customers. Kind regards, Asma Parade Customer Service

Posted 3 years ago

“Only the right shoe arrived n the box. I have contacted you about sending me the left shoe”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for your review and I'm so sorry for the inconvenience caused by this issue. We have confirmed with the store that they can send out you the other shoe and will inform you as soon as we have the tracking information for the new shipment. A member of our team will be in touch shortly with an update. Apologies again for the inconvenience caused and thank you so much for your support and understanding. Kind Regards, Max Parade Customer Service

Posted 3 years ago

“I'm only rating it 1 star because I never received my order. I'm not sure if it's because of your company or the Post Office, but I am very upset and disappointed. Will not order from your company again. I received packages from the post office from other companies, but not Parade.”

Helpful Report

Posted 3 years ago

Hi Theresa, Thank you for your review and I'm so sorry for any inconvenience caused by this issue. I've checked the tracking on your order which states the order was correctly delivered to your address. I can also see you have been in touch with a member of our team and this situation is currently being investigated. Please know we will do all we can to locate your order and rectify this for you as quickly as possible and we can only thank you again for your patience and support. Kind Regards, Max Parade Customer Service

Posted 3 years ago

“I have never purchased from your company, for what reason have you been emailing me informing of dilivery not ordered is this a scam”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thanks for your review and apologies for any confusion caused. I have looked into this and can see you placed an order with us on December 20th which was delivered to you on December 23rd. If this was not placed by yourself or you have any questions about this order, please get in touch with our customer services team at customer.services@paradeworld.com and a member of our team would be happy to assist you further. Kind Regards, Max Parade Customer Service

Posted 3 years ago

“Orderd a small came in more like a XL iam mad”

Helpful Report

Posted 3 years ago

Hi Ashley, Thank you for your review and I'm so sorry to hear you received the incorrect item in your order. I have looked and cannot see any communication between yourself and a member of our team regarding this issue so someone will reach out to you soon to discuss further. Apologies for any inconvenience caused by this and we will do all we can to rectify this for you as quickly as possible. Kind regards, Max Parade Customer Service

Posted 3 years ago

“Ripped while taking off first day of opening it.”

Helpful Report

Posted 3 years ago

Hey Sheila, Thank you for your review and I'm so sorry about the issues you have had with the item you have received. I can see you have already reached out to our customer services team and a member of the team is currently looking into resolving this for you. Thank you so much for your understanding and support, it is greatly appreciated. Kind Regards, Parade Customer Service

Posted 3 years ago

“Sent wrong size for Xmas present”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us your feedback. I am so sorry to hear you were sent an incorrect size, this should not have happened and our team can resolve this for you. Please do get in touch with our customer service team either via email, phone call or the live chat located on our website. Once again, our sincerest apologies for this error. Kind regards, Asma Parade Customer Service

Posted 3 years ago

“Contacted customer service about a board lost by delivery service and never came to a conclusion. Never got a refund or even got offered and I still don’t have the board I bought.”

Helpful Report

Posted 3 years ago

Hi Brandon, Thank you for taking the time to provide us with your feedback. I am so sorry to hear you did not receive your deck. I can see that you have been in touch with our colleague in customer service and that they have opened an investigation with the courier service. As the tracking information states, it was delivered to the address provided to us, we first try and locate the parcel and get it to you as quickly as possible. In order to do this, we have to work with the courier service and unfortunately, this can take a few days especially during Christmas when they're handling a large volume of parcels. Our colleagues will always keep you updated on the progress of the investigation and come to the best resolution for you. Kind regards, Asma Parade Customer Service

Posted 3 years ago

“Should have mentioned/warned about extra costs (tax etc) .... €40 item cost nearly €100 at delivery!”

Helpful Report

Posted 3 years ago

Hi Hugo, Thank you for your feedback. International orders are subjected to customs fees. Before an order is placed we state this in multiple places so that you're aware. At the check, before payment is confirmed, we display a pop-up that alerts you to this, in which you have to confirm that you agree to pay this in order to proceed with the order. I am truly sorry if this was not clear enough, we really appreciate any feedback and are continuously working on improving the experience for our customers. If there is anything we can assist you with, please don't hesitate to reach out to our customer service. Kind regards, India Parade Customer Service

Posted 3 years ago

“You sent me the wrong color pages completely.”

Helpful Report

Posted 3 years ago

Hi Shannon, Thank you for your review. I am so sorry that you received the wrong pants. I can see that one of our customer service team has been in touch to sort this for you. Our sincere apologies for this mistake, it was not our intention. Thank you for supporting Parade. Best, India Parade Customer Services

Posted 3 years ago

“What was a 65$ board cost me 180$ in the end”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your feedback. I have taken a look into your order detail and can see your total was $115 including the International Express shipping that you chose. International orders are subjected to customs fees. Before an order is placed we state this in multiple places so that you're aware. At the check, before payment is confirmed, we display a pop-up that alerts you to this, in which you have to confirm that you agree to pay this to proceed with the order. I am very sorry if this was not clear enough, we really appreciate any feedback and are continuously working on improving the experience for our customers. If there is anything we can assist you with, please don't hesitate to reach out to our customer service. Kind regards, India Parade Customer Service

Posted 3 years ago

“Never received my order.”

Helpful Report

Posted 3 years ago

Hi Corrie, Thank you for taking the time to leave us your review. I am so sorry to hear you have not received your order. The tracking information states delivered, but there are instances where the courier service might deliver the parcel to your neighbour or make it available for pick-up at the local post office. I can see you have been in touch with our team and they're currently working with USPS to get this resolved for you as soon as possible. Kind regards, Asma Parade Customer service

Posted 3 years ago

“I just used Parade for the first time and I don't think I'll recommend it to anyone. My order got switched with someone else's. Still waiting for a status update.”

Helpful Report

Posted 4 years ago

Hi Jay, Thank you for taking the time to leave us your feedback. I am truly sorry to hear you received the incorrect order, this should not have happened. I can see you have been in touch with our team and we're currently working on getting you your order as quickly as possible. Once again, our sincerest apologies. Kind regards Parade Customer Service

Posted 3 years ago

“Ordered trainers nearly two weeks ago and they have still not arrived”

Helpful Report

Posted 4 years ago

Hi Jessica, Thank you for your feedback. I am sorry that you are unhappy with your experience with Parade. I have taken a look into your order detail and can see that the courier attempted delivery at your address on 3rd December, the day after your order was placed, but you were not home. The parcel was then delivered to a nearby pick up point for you to collect, and since it has been two weeks. I can see one of our customer service team is already assisting you with getting your order to you. My sincere for any inconvenience caused by this and I hope this does not affect you shopping with Parade in the future. Kind regards, India Parade Customer Service

Posted 4 years ago

“I never received my merchandise and I’m still waiting for a reply from Parade. I have reached out numerous times and no one will get back to me regarding my order. And no one will answer your phone line. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi Tyayna, Thank you for taking the time to leave us your feedback. I am so sorry to hear about your experience with us on this occasion, we would never want you to feel like this. I have had a look at your order details and I can see that unfortunately your order was held up with USPS and that you're currently in communication with one of our colleagues. They're doing everything they can to ensure your order gets to you as quickly as possible, but if you have any questions, please don't hesitate to reach out to us. Kind regards, Asma Parade Customer Service

Posted 3 years ago

“I spent almost $300 on pants for my son for Christmas. I emailed, called, and messaged the company about an exchange in size and was not contacted. Basically, I have $300 worth of clothes that are too big. So sad for my son this Christmas.”

Helpful Report

Posted 4 years ago

Hi Stephanie, Thank you for your review and I'm so sorry for any inconvenience caused by this issue. I have searched for communication between ourselves and the email address used to place your order and unfortunately I am not able to find any messages regarding your order. Please email us at customer.services@paradeworld.com and a member of our team will be happy to assist you with this issue. Apologies again for any inconvenience caused and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 4 years ago

“I ordered a pair of sneakers they came in and were completely a different sneaker”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave us your feedback. I am so sorry to hear you were sent the incorrect item. Our customer service team is able to fix this for you as soon as possible so please do reach out to us. Once again, my sincere apologies for this. Kind regards, Asma Parade Customer Service

Posted 3 years ago

“You didn’t tell me that I had to pay another 127€ to get the 2 products I payed”

Helpful Report

Posted 4 years ago

Hi Christos, Thank you for taking the time to leave us your feedback. International orders are subjected to customs fees. Before an order is placed we state this in multiple places so that you're aware. At the check, before payment is confirmed, we display a pop-up that alerts you to this, in which you have to confirm that you agree to pay this in order to proceed with the order. I am truly sorry if this was not clear enough, we really appreciate any feedback and are continuously working on improving the experience for our customers. If there is anything we can assist you with, please don't hesitate to reach out to our customer service. Kindest regards, Asma Parade Customer Service

Posted 4 years ago

“I never received my package. Your customer service representative was very helpful in getting my refund, which was extremely unfortunate because I really wanted my shirts.”

Helpful Report

Posted 4 years ago

Hi Marlena, Thank you for taking the time to us your feedback. I was so sorry to hear you did not receive your parcel. Unfortuntly there are rare instances where our courier partners lose the parcel in transit or it's delivered incorrectly. In these cases, our team will work with the courier service to retrieve and deliver your parcel as soon as possible. If it's not possible then we will process your full refund. Once again, I am truly sorry this was your experience with us on this occasion, please don't hesitate to reach out to our customer service team if there is anything we can help you with. Kind regards, Parade Customer Service

Posted 4 years ago

ParadeWorld is rated 4.7 based on 6,086 reviews