Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

ParadeWorld Reviews

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

Visit Website

Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

Write Your review

Tell us how ParadeWorld made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParadeWorld 5 star review on 19th March 2023

ParadeWorld 5 star review on 18th March 2023

ParadeWorld 5 star review on 14th March 2023

ParadeWorld 5 star review on 10th March 2023

ParadeWorld 5 star review on 2nd March 2023

ParadeWorld 5 star review on 2nd March 2023

ParadeWorld 5 star review on 2nd March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping takes too long. I have literally had orders take 2 weeks just to ship, and when I contact customer support, they tell me the item has been shipped and they can’t cancel the order. Phone support NEVER answers for the US region. They also stopped showing which shop an item came from which I hate, and I feel like items generally come out more expensive when ordered from Parade. Go to any other skate shop’s website and order it there first if you can. For example, I was going to purchase the dressy blue half cabs for my fiancé from Parade, but found them for cheaper at Skateshop of Tampa. Buy directly from the skate shop first if possible. At least I get the item shipped between 1-2 days and I know I can trust where my item is coming from.”

Posted 1 year ago

Hi Vanessa, Thank you for taking the time to provide us with your feedback. I am so sorry to hear your experience with us has not been perfect. I have just looked at your recent order with us and it arrived within 4 days. We rely on our courier partner to deliver orders within the time frame we state at the check-out. Unfortunately, there are occasions when the courier might experience delays, but we will always get in touch with you and let you know if your order will arrive later than expected. When an order is in transit, we are not able to cancel the order, however, should you no longer want it we will help you return it for a full refund. Regarding phone calls, you can reach our team Monday-Friday via phone call and should we miss your call, we will always get back in touch with you. I can see you have been in contact with our team regarding cancelling an order that was in transit, and my colleague explained we would process a full refund for you should you wish to return it. Once again, my sincerest apologies for your experience with us. Kind regards, Parade Customer Service

Posted 1 year ago

“I received all new shoes that had a black smudge and reached out to the customer service team about helping me out and only heard once with no solution, I was just asked to send more pictures when I had already sent them.”

Posted 1 year ago

Hi Corey, Thank you for taking the time to provide us with your feedback. I am so sorry your shoes were not sent in perfect condition, this should not have happened. When an issue occurs, we work with our partner stores to resolve it for you as soon as possible and this might require us to ask for images so we can share them with the store. We try to resolve all issues as soon as possible and to get you a resolution you are satisfied with. I can see from the communication you had with our colleague this has now been resolved for you. If there is anything else we can do to help, please do get in touch with us. Once again, my sincerest apologies for any disappointment we have caused. Kind regards, Asma Parade Customer Service

Posted 1 year ago

“I was sent the wrong shoes…. I have emailed twice, called multiple times, even wrote them on Instagram. And I have heard nothing. My sons birthday is next Wednesday and they were shoes for his birthday and I guess I’m going to have to figure something else out. Because there has been no Help from anyone… poor customer service”

Posted 1 year ago

Hi Loni, Thank you for taking the time to provide us with your feedback. I am so sorry to hear about your experience with us, this is truly never our intention. I have taken a look at our communication with you, but unfortunately, I am not able to locate anything. However, I have just reached out to you and provided you with a free return label and asked out partner store to send you the correct item. If there is anything else I can do to help, please do reply back to my email. Kind regards, Asma Parade Customer Service

Posted 1 year ago

“I accidentally ordered the wrong size so i sent my shoes back. when they refunded me they didn't refund the shipping on my end or theres, so i ended up losing $20”

Posted 2 years ago

Hi Alexander, Thank you for taking the time to leave us your feedback. I am so sorry to hear you accidentally ordered the wrong size. We don't currently provide free return labels or reimburse return shipping fees unless an incorrect or damaged item was sent from ourside. From the communication you had with our team, I can see my colleague explained this. I am truly sorry for any disappointment or inconvenience we have caused. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“I received the wrong product and proceeded to call the same day. I am still waiting for a response from Parade and it has been over a week. I am very disappointed and won’t be shipping here again…”

Posted 2 years ago

Hi Liam, Thank you for taking the time to provide us with your feedback. I am so sorry to hear you were sent an incorrect item. I have had a look and unfortunately, I can't see any communication with our team via any of our channels. However, I will reach out to you now and resolve this for you. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“I love my shoes - but they were delivered with a half-eaten stale cookie stuffed in them. I would have expected something coming from the company as a nugget of I'm sorry but nothing. Just that they talked to the supplier. I will not use this company again.”

Posted 2 years ago

Hi Ben, Thank you for your review. We can only apologize again for the inconvenience and disappointment caused by the issue with your order. As you stated we spoke with the seller about this issue and they assured us they have spoken to the entire team to make sure things like this do not happen again. We totally understand that this is completely unacceptable and cannot apologize enough for this issue. I sincerely hope this does not affect your decision to shop with us in the future as I can assure you this is something that has never happened before and will not happen again. Thank you again for your support and please don't hesitate to get in touch again if you need anything else from us at Parade. Max Parade Customer Service

Posted 2 years ago

“Ordered wrong size was not helpful.”

Posted 2 years ago

Hi Danielle, Thanks for taking the time to leave your review. I have had a look and unfortunately cannot find any communication from you about your order. I can see you placed an order for some Converse on May 5th and they were delivered to you the next day on May 6th. Apologies for any inconvenience caused and thank you so much for your support. If you need any further assistance with your order, please don't hesitate to contact our customer services team at customer.servoces@paradeworld.com. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“They sent me the wrong size Comme des Garcons black polka dot high top off white”

Posted 2 years ago

Hi Claudette, Thanks for taking the time to leave your review and I'm sorry to hear you have received the wrong item in your order. I have checked and cannot see any communication from you about this issue so a member of our team will be in touch soon to resolve this for you. Apologies again for any inconvenience caused by this issue and thank you so much for your support. Kind Regards, Max Parade Customer service

Posted 2 years ago

“Total SCAM. I ordered New Balance shoes and as soon as I received them I could immediately tell that the quality was poor and there is no chance, that New Balance would release shoes that were this poorly fabricated. When trying to return the shoes I received a message from Parade, saying the seller won't accept the shoes because they were returned in an unacceptable condition. Of course, this was not the case. It is obvious that the seller knows it is a FAKE and this leaves me with a loss of 100$. Shoes: New Balance Numeric Tiago Lemos 1010 Shoes - Grey / Black”

Posted 2 years ago

Hi Yani Thank you for taking the time to provide us with your feedback. All items sold on our website are authentic and brand new, which means you will never receive a used or fake item. In your situation, I can see you submitted a return request stating the item was of poor quality and we provided you with a free return label. Upon receiving the shoes back at the store, there were visible signs they have been worn. The sole was scuffed and there was also dirt on it. Our return policy states that items must be returned in re-saleable condition or exactly how they were received. As the item has been worn and can't be re-sold, it was sent back to you, we also provided you with images of the condition the item was received in. Please rest assured our partner stores work incredibility hard to ensure your item is delivered in perfect condition and would never send a fake item. If there is anything else our customer service team can do for your, please don't hesitate to reach out to us. Kind regards, Parade Customer Service

Posted 2 years ago

“The shoes were fine, but the product was weighed incorrectly which had the product held at the post office with little to no communication as to why it was being held. I had to made trips to several post offices in the area to find out what happened. This cost time and therefore money. I would like my shipping reimbursed for the hassle. Thanks!”

Posted 2 years ago

Hi Felix, Thanks for your review and apologies for any inconvenience caused by the issue with the delivery of your order. I have looked into this and can see delivery was attempted at your address but the driver was not able to access the location to deliver the parcel. This is why it was then taken to your local USPS office and made available for collection. I can only apologize for the lack of communication regarding this issue and thank you so much for your support. If you need any further assistance, please don't hesitate to contact our customer service team at customer.services@paradeworld.com who are available 7 days a week. Kind Regards, Max Parade Customer Service

Posted 2 years ago

“bad wibessssss”

Posted 2 years ago

Hi there, I am so sorry if we did not meet your expectation. Please do reach out to our customer services team if there is anything we can help you with. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“shipped me the wrong size”

Posted 2 years ago

Hi Paula, Thank you for taking the time to provide us with your feedback. I am so sorry to hear you were sent the incorrect size, this should not have happened. I can't see any communication with our team regarding this, so I will be in touch with you and aim to resolve this for you as soon as possible. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“The show did not fit correctly and it cost $20 to return. The return process is not fast at all. Decided to purchase The correct size of the same shoes from a different website.”

Posted 2 years ago

Hi Shannon, Thank you for taking the time to provide us with your feedback, we really appreciate it. I am so sorry to hear you're not satisfied with our return policy. We currently only offer a free return if the incorrect item or damaged item was sent. We have designed our return process to be as fast as possible. All you need to do is submit a return request, and within a few seconds, you will get an email with the return address (which is also on the packing slip that came with your order). When the return is received by our partner store, your refund will be processed and a confirmation email sent. If you were sent an incorrect or damaged item, then our customer service team will email you a free return label within minutes of submitting a return request. If you are ever unsure about what courier service to use or how to return an item, our customer service team is available to you 7 days a week for any questions. We're always looking at ways we can improve our customer's experience. I will be sure to pass on your feedback to the wider Parade team. If there is anything our customer service team is able to help you with, please don't hesitate to reach out. Kind regards, Parade Customer Service

Posted 2 years ago

“Not that great. You have to pay for your own return.”

Posted 2 years ago

Hi there, Thank you for taking the time to provide us with your feedback, we really appreciate it. We don't currently offer free returns, but we're always looking at ways we can improve our customer's experience. I will be sure to pass on your feedback to the wider Parade team. If there is anything our customer service team is able to help you with, please don't hesitate to reach out. Kind regards, Parade Customer Service

Posted 2 years ago

“Parcel arrived empty. Scam website!!! £70 which I will never get back”

Posted 2 years ago

Hi Gabriela, Thank you for taking the time to provide us with your feedback. I have taken a look into the communication between yourself and our customer service team. When you reached out to our customer service team, you informed us the package came wrapped in brown tape and was empty. We immediately opened an investigation with our partner store, where the package was sent from as well as DHL who delivered the package. Our partner store informed us they did not send an empty package, and the parcel contained the item you ordered. Additionally, their products are sealed with 'white DSM tape'. DHL also informed us that the package was not held or repacked at any point in transit. The tape DHL uses is yellow and red and says 'repacked' on it. Please rest assured that our partner stores work incredibly hard to ensure you receive the exact item you ordered in perfect condition. On the occasions where we're informed of any errors, we work with our partner stores to get this resolved for you as soon as possible. Kind regards, Parade Customer Service

Posted 2 years ago

“My grip tape never came”

Posted 2 years ago

Hi Zylmang, Thank you for taking the time to provide us with your feedback. I am so sorry to hear you're missing the grip tape from your order. One of our team will be in touch with you and resolve this for you. Once again, my sincerest apologies for any disappointment we have caused. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Put the kids clothes in a different section”

Posted 2 years ago

Hi there, Thank you for taking the time to provide us with your feedback. I am so sorry for any confusion we have caused, this is never our intention. Although we don't currently have a kids section, we do include in the product name or product details if the items are in kids' size. However, I will be passing on your feedback to the wider Parade team. If there is anything we can help you with, please don't hesitate to reach out to our customer service team. Kind regards, Parade Customer Service

Posted 2 years ago

“Gave me wrong product and no reply”

Posted 2 years ago

Hi there, Thank you for providing us with your feedback. I am so sorry to hear you were sent the incorrect order. I can see that you have reached out to our team and we provided you with a free return label. We have also requested our partner store to send you the correct item. Our team will keep you updated on the progress of your replacement item, if you have any questions, please don't hesitate to reach out to us. Kind regards, Parade Customer Service

Posted 2 years ago

“You guys gave me the wrong sneakers from a store far away from me. So now I can’t even return the shoes”

Posted 2 years ago

Hi Tinsley, Thank you for providing us with your feedback. I am so sorry to hear you were sent the incorrect item, this should not have happened. I can see you have been in touch with our customer service team and we offered the option of a full refund or to send the correct item. As you have stated you would prefer a full refund, we have provided you with a free return label. All you will need to do is, use this label to ship it back to us. The label my colleague provided has a 2-day delivery service and your refund will be processed very quickly. If there is anything we can do to make this easier for you, please don't hesitate to get in touch. Once again, my sincerest apologies for any inconvenience or disappointment we have caused. This is never our intention. Kind regards, Asma Parade Customer Service

Posted 2 years ago

“Sent wrong shoe size”

Posted 2 years ago

Hi Francisco, Thank you for taking the time to provide us with your feedback. I am so sorry to hear you were sent the incorrect shoe size. Unfortunately, our records don't show an order for shoes being placed by you, however, our customer service team will get in touch with you and will resolve any issues for you. Kind regards, Asma Parade Customer Service

Posted 2 years ago

«
1
2
3
4
5
»

ParadeWorld is rated 4.7 based on 6,080 reviews