ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t make a return”

Helpful Report

Posted 1 year ago

Hey John, Thanks for your review. You have 28 days from the day you receive your order to return it for a refund. I can see your order is still within the 28 day period so there should be no issue with you returning it. Please see the link below for all the information you will need about returning your order and please don't hesitate to get in touch if you need any further assistance. https://help.paradeworld.com/en/collections/1430168-returns Kind Regards, Max ParadeWorld Customer Service

Posted 1 year ago

“I never received my order and it's been marked as delivered. Open up a case with customer service and they haven't gotten back to me.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to provide us with your feedback on this order. I am so sorry to hear we haven't got back to you with a conclusion on this occasion. We aim to resolve most issues within the same day, however, there are occasions where we would need to involve our partner stores or the courier services such as USPS in order to get the best resolution for you. This might mean that we need more time than usual, but we will always keep you updated on the progress of your query. Once again, our sincerest apologies for any inconvenience or disappointment caused and if you need anything else from us please feel free to get back in touch. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“item never came”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to provide us with your feedback. I am so sorry to hear your order was not delivered. Please do get in touch with our customer service team and we can get this resolved for you as soon as possible. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“I got the wrong shoes”

Helpful Report

Posted 1 year ago

Hi Oliver, Thank you for your feedback. I am so sorry to hear you were sent the incorrect item. I have reached out to you directly and I will get this resolved for you. Kind regards, Asma ParadeWorld Customer Service

Posted 1 year ago

“Worst customer service! Responses were super late and the the employee couldn’t comprehend simple instructions. Not helpful at all! Never again I’m shopping with you guys!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to provide us with your feedback. I am so sorry to hear our response time was not quick enough and we were not helpful on this occasion. We aim to resolve most issues within the same day, however, there are occasions where we would need to involve our partner stores or the courier services we work with in order to get the best resolution for you. This might mean that we need more time than usual, but we will always keep you updated on the progress of your query. Once again, our sincerest apologies for any inconvenience or disappointment caused. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“I ordered some showed and never received them. Out $150.”

Helpful Report

Posted 1 year ago

Hi Alejandro, Thank you for providing us with your feedback. I have looked into your order and I can see it was delivered to the address provided to us, and confirmed by USPS. Please do get in touch with our customer service team if there is anything we can help you with. Kind regards, ParadeWorld Customer Service

Posted 1 year ago

“This is the first time I purchased something from the website and I didn’t get the item that choose upon my check out”

Helpful Report

Posted 1 year ago

Hey Fitzgerald, Thanks for taking the time to leave a review and i'm so sorry you received the incorrect deck in your order. I can see you were given a returns label to send the deck back free of charge and requested a refund when returned which has already been processed. Thanks again for your support and if you need any further assistance, please feel free to contact our customer services team again at customer.services@paradeworld.com. Kind Regards, Max Parade Customer Service

Posted 1 year ago

“Package shipping is n/a and been 2 weeks !!! No confirmation , missed out on buying this from other sellers … hope it shows. Past 3 /4 orders have been sketchy or cancelled through parade. Better get your vendors on point”

Helpful Report

Posted 1 year ago

Hi Hall, Thanks for taking the time to leave your review. We have spoken to the seller fulfilling your order that has confirmed the order was shipped out and we are currently waiting for an update from USPS in regards to the whereabouts of the package. USPS has been experiencing some delays recently but we are doing all we can to get your order to you as quickly as possible. We can only apologize again for the inconvenience caused by the delay and thank you again for your patience and continued support. Kind regards, Max Parade Customer Service

Posted 1 year ago

“Shoes are a half size too big, I emailed to possibly return and reorder but was told no. Not good service at all.”

Helpful Report

Posted 1 year ago

Hi Leslie, Thank you for taking the time to provide us with your feedback. The shoes you purchased on our website were on final sale and can't be returned. We state this before the item is purchased along with the confirmation email and the paperwork we send with the order. I am so sorry if this was not clear enough and for any disappointment caused as this is never our intention. Kind regards, Parade Customer Service

Posted 1 year ago

“my frame came cracked, i would not buy from here”

Helpful Report

Posted 1 year ago

Hey Jonah, Thanks for your review. Unfortunately I don't think this product was sent to you by Parade as I can see you ordered two posters but neither of these come framed. We also do not sell any frames on the website so I think this product may have been purchased from somewhere else. Apologies for any confusion caused and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 1 year ago

“I did not receive a 72 dollar shirt and was told almost 2 weeks ago I would get a refund and still haven't received that. Very angry”

Helpful Report

Posted 1 year ago

Hi Lori, Thank you for your feedback. I have looked into your order and your refund was processed on the 11th of August and a confirmation of this was emailed to you. Please rest assured the money was returned on our end, if you have not received it yet, that means it's on hold with your bank and we kindly recommend you please reach out to them. I will send you an email with more details about the refund. Kind regards, Asma Parade Customer Service

Posted 1 year ago

“There was a mix up on my order placed on 8/5. Sent the product back. Still haven’t received any follow up communication about my correct order/tracking anything… makes a customer feel unappreciated.”

Helpful Report

Posted 1 year ago

Hi Frances, Thank you for taking the time to provide us with your feedback. I am so sorry to hear you were sent the incorrect item. Our partner store was waiting to receive the incorrect item back before they could ship the replacement item. I can see that the correct item was shipped 48hrs after they got the return back. From your communication with us, I can see our colleague shared the tracking information with you. I am truly sorry for any delay in sharing this information with you. Let us know if there is anything else we can do to help. Kind regards, Parade Customer Service

Posted 1 year ago

“Terrible experience and will not suggest anyone shop with you. Your product description was misleading and vague, and you wouldn’t pay for the return shipping. Terrible terrible terrible”

Helpful Report

Posted 1 year ago

Hey Christopher, Thanks for taking the time to leave your review and I'm sorry you were not happy with your experience with us. The deck you purchased was not a Flight Deck and does not state Flight Deck anywhere in the title or description of the product. The description states the deck is made of 7-ply maple and also lists the shape, wheelbase, width, nose and tail lengths along with other information about the deck itself and this is the deck that was purchased and delivered to you. Unfortunately, we do not offer a free returns service but will always cover the cost of returning an item if the incorrect item is delivered or an item arrives damaged/ faulty. As the deck you purchased was the one delivered to you, unfortunately, we were not able to offer a free returns label to you. Apologies again for any confusion or disappointment caused and thanks so much for your support. Max Parade Customer Service

Posted 1 year ago

“I never received my order!!! ANSWER MY EMAIL!!! woodski303@gmail.com”

Helpful Report

Posted 1 year ago

Hi Walter, Thank you for getting in touch. I can see you have already reached out to us and my colleagues have been corresponding with you. They have provided a free return label for you to send the item back to the store for a full refund. They're also waiting on an update from our partner store if they can provide an exchange - provided they have the item you ordered in stock. We will be in touch as soon as possible with an update. Kind regards, Parade Customer Service

Posted 1 year ago

“Dont' order if you live outside the UK”

Helpful Report

Posted 1 year ago

Hey Gregg, Thanks for leaving your review and I'm sorry for the issues you faced with your order. Customers are notified at the checkout before placing an order that they may be billed additional charges by the courier when placing an international order. These additional charges are unfortunately out of our control and something that you as the customer are liable to pay. We can only apologize again for any inconvenience caused by this and thank you so much for your support. Max Parade Customer Service

Posted 1 year ago

“the garment was damaged and arrived much later than expected. unfortunately Svevo opened the garment while traveling to Europe and he won't be back until mid August. we are highly disappointed”

Helpful Report

Posted 1 year ago

Hi Svevo, Thanks for taking the time to leave your review and I'm sorry to hear your order arrived damaged. If you could send over some images of the damaged item to customer.services@paradeworld.com a member of the team would be happy to assist you further in returning it either for a refund or replacement. Apologies again for any inconvenience or disappointment caused by this issue and thank you so much for your support. Kind Regards, Max Parade Customer Service

Posted 1 year ago

“I received the wrong item (different color from what I ordered) and called customer support during business hours. Automated system indicated to send an email, which I did. It took nearly a full week to receive a reply indicating I would be able to return the item but they would have to check if the correct item was in stock at the shop. This seems like something that could have been done before the late reply as the availability of the correct item would influence my decision to return.”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for providing us with your feedback. I am so sorry to hear you were sent the incorrect item and your issue was not resolved as quickly as you would have liked. When an incorrect item is sent we need to liaise with our partner store to get the best resolution for you. I can see my colleague is currently working on resolving this for you. Once again, my sincerest apologies for any inconvenience caused. Kind regards, Parade Customer Service

Posted 1 year ago

“Pay for your own shipping if item does not meet your expectations! Ever again!!”

Helpful Report

Posted 1 year ago

Hi Biaggio, Thank you for taking the time to leave us your feedback. We currently don't offer free returns unless an incorrect, or damaged item was sent. I was not able to see any communication from you to our team, please do reach out to us if there is anything we can do to help. Kind regards, Parade Customer Service

Posted 1 year ago

“Charged more for a medium shirt than a large, same exact shirt. It makes no sense. I will never order from this company again.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for taking the time to provide us with your feedback. In case you were not aware, Parade World is a marketplace working with independent stores and brands. Stores are responsible for setting the price of their products. In your case, I can see that the size medium and size larger were coming from two different stores and they listed them at different prices. Prices for each item are shown before the payment is completed, however, I am so sorry for any confusion or disappointment caused as this is never our intention. Please do reach out to our customer service if there is anything we can do to help. Kind regards, Parade Customer Service

Posted 1 year ago

“Your return procedures are terrible. I tried emailing you for some additional information on that and got zero response from you guys, while you guys claim to answer your messages within less the. A 24 hour period. Not too sure I’ll ordering from you guys in the future. Won’t be recommending you guys to anyone either.”

Helpful Report

Posted 1 year ago

Hey, Thanks for taking the time to leave your review and I'm sorry to hear you are unhappy with your experience with Parade. I can see you got in touch yesterday via email and a member of our team responded within 8 hours explaining the returns process and providing the returns address for the item in your order. Apologies if this response was missed or potentially unclear. We have a live chat feature on the homepage of the website where you can talk to a member of the team instantly and receive a response within minutes so if you need any further assistance, please don't hesitate to get in touch again and we would be happy to assist. Thanks so much for your support. Max Parade Customer Service

Posted 1 year ago

ParadeWorld is rated 4.7 based on 6,080 reviews