ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,080 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,080 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my packages”

Helpful Report

Posted 2 years ago

Hi Mathew, The tracking information provided by USPS states your parcel was delivered, however I am so sorry to hear this is not the case. I can see you have already reached out to our customer service team and they're looking to resolve this for you as soon as possible. Once again, my sincere apologies for any disappointment caused. Kind regards, Asma

Posted 2 years ago

“Ordered a size small but was sent a medium. Emailed customer services to find out the best way to switch to the correct item. Heard nothing back so just reordered the correct item and returned the one that was sent incorrectly. I’ve been refunded for the original order, but only the cost of the item and not the postage. I’ve still received no correspondence and have paid 3x postage for an item.”

Helpful Report

Posted 2 years ago

Hey Mark, Thank you for your review and I'm so sorry you did not receive the correct item in your order. I have had a look at your order and searched the email address used to place it and unfortunately cannot find any communication from yourself regarding this issue. As the issue was not communicated to us, we were unaware of the problem. I can only apologies for any inconvenience caused by this issue and a member of our team will be in touch shortly to to and rectify this issue. Apologies again and thank you for your support. Kind regards, Max

Posted 2 years ago

“You guys gave me the complete wrong shoes”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for your review and I'm sorry to hear you have received the incorrect item in your order. As you have not yet contacted us, we were unaware of this issue but will do all we can to fix this and get the correct product to you as quickly as possible. Apologies for any inconvenience caused by this issue and a member of our team will be in touch soon. Kind regards, Max

Posted 2 years ago

“25 euros de taxes douanière pour l’achat d’un tee shirt à 35 euros. J’ai été obligé de régler cette somme pour récupérer le tee shirt. En principe l’expéditeur précise l’objet de l’envoie au transporteur pour éviter ce genre d’incident.”

Helpful Report

Posted 2 years ago

Hi Hyacinth, Thanks for your feedback and we're so sorry for the charges you were billed on top of of your order. Unfortunately these added customs/ duty fee's are completely out of our control and something we are not able to change. Please see the following link to our terms and conditions where the details and reasons for these charges are made clearer. https://help.paradeworld.com/en/articles/2470839-delivery Apologies again for any inconvenience caused by this issue and we hope this does not effect you shopping with Parade in the future. Kind Regards, Max

Posted 2 years ago

“Sadly, on this occasion my package was not delivered due to the courier delivering to the incorrect address. Presently I have not heard anything from DHL regarding missing item, so I can not give a good review.”

Helpful Report

Posted 2 years ago

Hey Margaret, Thank you for your review and I'm sorry to hear you have not received your order. I have had a look and can see that you got in touch today and a member of our team has contacted DHL and is looking into this for you. Please know we will do all we can to resolve this issue for you as quickly as possible and can only apologise for any inconvenience caused. Thank you again for you patience and support. Kind Regards, Max

Posted 2 years ago

“I odered a Baker Neckface tray that is made of aluminum, it was packed in a soft envelope sent across a few states and came all dented and bent up...Packing department needs improvement.”

Helpful Report

Posted 2 years ago

Hi Jody, I am so sorry to hear you were unsatisfied with the delivery of the Baker Neckface Tray. If you could please send images to customer.services@paradeworld.com we can look into this further and see what we can do to better this situation. Once again we are very sorry you are disappointed in your shopping experience and please send through images of the item and we'll do our best to resolve this issue. Kindest regards, Guy

Posted 2 years ago

“terrible shipping options from retailer”

Helpful Report

Posted 2 years ago

Hello Peter, I'm very sorry you feel that way about our shipping options. I see you had free shipping for your Carpet items and both orders were successfully delivered. In regards to our couriers we try and keep a strong connection with the companies we use to stay on top of getting orders shipped efficiently to the customers. We always want our services to continue to get better and have taken your comment into consideration. If you have any courier or shipping recommendations please get in contact at customer.services@paradeworld.com. Kindest regards, Guy

Posted 2 years ago

“I still haven't been refunded and it has been over two weeks and the item has been fully returned”

Helpful Report

Posted 2 years ago

Hi Dylan, I'm sorry you were not satisfied by your experience with us. I have had a look into your order and can see you received your order on May 24th, meaning you could not have been waiting over two weeks for your refund. I can only apologise for the delay with your refund but can confirm it has now been processed and your confirmation email has been sent. I hope this experience does not effect you shopping with us in the future and thank you again for your patience and support. Kind Regards, Max

Posted 2 years ago

“Soles and uppers began separating after two days of wear. I used some loc-tite to repair them, but I am really annoyed at that.”

Helpful Report

Posted 2 years ago

Hi Philip, Thank you for your feedback and I am sorry you are not happy with the product you received. If you had made us aware of the issue before applying the loc-tite/ shoe goo as mentioned in your email, we may have been able to return the shoes to the store as faulty and look into offering you a replacement. As you altered the shoes yourself before coming to us, unfortunately we are not able to offer any sort of reimbursement for the damage to the product. Apologies again for any inconvenience caused and thank you for your support. Kind Regards, Max

Posted 2 years ago

“Accusing me of damaging shoes that came worn”

Helpful Report

Posted 2 years ago

Hey, Our returns policy states that an item can be returned within 14 days providing it is in it's unused, unworn, unwashed, un-altered and in a re-saleable condition. You stated when registering your return that you 'threw these on for a couple hours' which could have caused the damage to the shoes. We were not notified of any damage prior to you wearing them for hours so believe the damage to the shoes was caused during this time. After speaking with the seller who confirmed the item was not sent to you in this condition, we are sadly not able to accept return of the shoes. Apologies for any inconvenience this may cause. Kind Regards, Max

Posted 2 years ago

“My whole order seemed like a scam was sent and delivered to same location I never received anything from you and order was marked delivered”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your feedback. I can see that there was a shipping error with your order and for that reason, the item was sent back to us. However, we sent the item out again, the same day and based on the new tracking link provided your order will be delivered today. If there is anything we can help you with, please reach out to customer.services@paradeworld.com. Best, Maria

Posted 3 years ago

“Item did not arrive and I'm not getting much response regarding refund.”

Helpful Report

Posted 3 years ago

“The sweatshirt I ordered and wanted the most did not make it to me. I was given a refund and told you ran out of inventory. Very disappointing because it was a special gift. I could’ve ordered elsewhere and this was my first time as a customer. Also, it was kind of weird that the items arrived in cheap plastic bags instead of paper or sealed plastic. That professional presentation of product matters.”

Helpful Report

Posted 3 years ago

Hi Michael, I'm sorry one of the items in your order had to be refunded. Unfortunately items can sell out in store before they can be removed from the website, but this situation is very rare and something we do our best to avoid. I can see the other 4 items in your order all turned up within the estimated delivery time frame. I will pass on your feedback regarding the packaging your items were shipped in so the store are aware of this issue. Thanks again for your feedback and support. Kind Regards, Max

Posted 3 years ago

“Awful customer service.. Board covered in scratches as stated by many customers. Excuses given and no refund or exchange offered. Will never use this company again.”

Helpful Report

Posted 3 years ago

Hi Sara, Thank you for reaching out. We are so sorry that you are not satisfied with your shopping experience. Unfortunately when a deck is gripped the board has to be taken out of the cellophane and slight scratches can occur. We have yet to any photos of the scratches so If you would like to send imagery of the deck to Customer.services@paradeworld.com we can look into this further for you. Once again we are very sorry that your experience wasn't as perfect as we would have liked it to be and would like to do all we can to improve this situation. Kindest regards, Guy Kindest regards, Guy

Posted 3 years ago

“Still haven’t received my board I’m really annoyed, snapped my board I haven’t been able to skate since Where is my board!!!!!”

Helpful Report

Posted 3 years ago

Hello Shameg. I have looked into this order and it was for Spitfire Formula Four Full Conical 53mm 101A wheels and they were delivered on time and signed for by yourself through DHL. I have looked into our correspondence with yourself regarding the deck and we couldn't find any other orders under this email address, so we asked you for your order number so we could look into this further, however you are yet to respond. If you would like to reply we will look into this further as we currently require more information from you to solve this issue. The screen grab you sent was just of an item and not an order, so if you have any further details to provide us please get in contact by emailing customer.services@paradeworld.com and we will do our best to help you. Kindest regards, Guy

Posted 3 years ago

“i recently purchased stuff from parade. Two of my stuff got refunded and the other items I bought i got charged for and never got shipped. this is horrible”

Helpful Report

Posted 3 years ago

Hey Jorge, I'm so sorry you were disappointed by your experience with Parade. I have looked into your order and the two parts of your order were refunded as requested by yourself. I have checked the other two items in your order which both state they have been successfully delivered. Could you please get in touch with our customer services team at Customer.Services@paradeworld.com if you still have not received these items. Apologies again for any inconvenience caused by these issue. Kind Regards, Max

Posted 3 years ago

“Customer service was useless. Unable to help in anyway. You’ve trained them to be very kind, but if they can do nothing why offer any customer service at all? I will never shop with Parade again and all my friends have heard about my experience with Parade. I hope sellers find a better platform to sell through.”

Helpful Report

Posted 3 years ago

“I ordered shoes for my son and the delivery was not what we expected. We thought we would receive black and white new balances with a black tongue and finally we received them with a yellow bar and a grey tongue. He kept them because he needed them but it was not the right model :(”

Helpful Report

Posted 3 years ago

Hi Anne-Marie, Thank you for reaching out. We are so sorry you received the New Balance Numeric 306 with different coloured accents. This is something we always want to avoid and understand the disappointment and inconvenience caused . These circumstances are rare and we will endeavour to make sure this isn't likely to happen again. We offer free returns for incorrect items and will either process a refund or get the correct item out to you. If you would like to discuss anything further or ever want to get in contact please email customer.services@paradeworld.com and we will do all we can to make your shopping experience as enjoyable as possible. Kindest regards, Guy

Posted 3 years ago

“I got the wrong pair of shoes..not happy”

Helpful Report

Posted 3 years ago

Hi Frank, I'm really sorry you were sent the wrong shoes in your order. This is a rare occurrence and something we never want to happen. If you could get in touch with our Customer Service team (Customer.Services@paradeworld.com) we will be happy to assist you with returning the shoes and getting the correct ones sent out to you. Apologies again for any inconvenience caused by this issue. Kind Regards, Max

Posted 3 years ago

“My son ordered a pair of shoes and the COMPLETLY WRONG pair came.”

Helpful Report

Posted 3 years ago

Hi Charlotte, I'm really sorry for the mix up with your order. I can see you were offered a free returns label to send them back and then a reimbursement for the shipping costs you had already spent returning them. Mistakes like these are not common and I can only apologise for the inconvenience caused. I've checked and can see the correct pair were sent out to you so I hope you're happy with these ones. Apologies again for the inconvenience and thank you for your support. Kind Regards, Max

Posted 3 years ago

ParadeWorld is rated 4.7 based on 6,080 reviews