Parcel2Go Reviews

1.5 Rating 2,163 Reviews

11 %

of reviewers recommend Parcel2Go

1.5

Based on 2,163 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Parcel2Go :

Our aim is to keep our customers happy. If you have an issue you would like us to investigate, please feel free to email us at online@parcel2go.com with the order number and the issue and we will be happy to take a look.

Email:

online@parcel2go.com

How quickly does Parcel2Go resolve customer queries?

Helpful Report

(4 years ago)

Greater than 54% of reviewers feedback is Parcel2Go takes over a week to resolve customer queries.

Helpful Report

(4 years ago)

65.14%

Industry Average

“ The parcel was collected from my place of work as requested in Ireland. It was collected at 4pm on Monday. The estimated delivery date into the UK was Thursday but it was delivered at 11am on the Wednesday. Would 100% use the service again. ”

- L.Matthews

“ im shocked to read all of the other reviews left on here, i always use Parcel2go to delivery from uk to greece, often multiple parcels at a time. in my opinion ups and dpd provide the best service to my location. ive never had one issue i've used them for years and i can always track my parcels too! ”

- Anonymous

“ After initial concerns causing me to review poorly, Parcel2go have been extremely attentive and made sure that all has gone well - genuinely good customer service. - my only issue was that contact details for help are a little difficult to find initially, but they have been very kind and easy to deal with since ”

- Anonymous

Parcel2Go Reviews

Customer Service - Average