“Do not use this service!
I regret not reading the reviews before sending my parcel off. It was a parcel worth £130 and I have no idea where it is. It was due for next day delivery after being collected but it did not go to the buyer and its been over 2 weeks! I emailed them and they have not got back to me after I sent a description of my item. I am so annoyed!!!!!
DO NOT USE THIS SERVICE!”
“Have now sat in the house for 2 days waiting for collection, and my parcel is still sat in the porch waiting. Paid nearly 50£ for delivery. E-mailed customer service which 'Peter Edwards' replies with the same automated splurge each time. Horrible service which I will NEVER use again. AVOID at all costs. This isn't a business but a fraud.”
“The most horrible service!!! Paid 36 pounds AlsoTook a day off work to wait for parcels to be collected. But No attempt made at all. Tried to emailed them if I could just get a refund and got no reply at all. Wish I had read all this bad reviews before I went to book it.
Please dont use it.”
“Parcelcompare certainly don't seem to care. They gave a delivery date of 23 April, their courier delivered on 28 April. The tracking was useless, never up to date, impossible to speak to customer services. A useless reply from their customer services basically giving no reasons for delay. Fedex, which they used, said it was in their contract that they could not speak to me about delivery. They cannot use Coronavirus as an excuse because they gave me the delivery date, and I might have accepted a longer delivery time had they given an honest delivery date. The tracking was so vague as to be useless. I had taken their word on delivery date and told my customer when to expect the small package. I was lucky he did not cancel order. I would have been better going direct to a courier so be warned.”
“The most appalling company ever. Paid £39. 2 failed collections and then was told to cancel my booking and pay £6. Making a formal complaint and going to trading standards”
“Absolutely useless, I feel ripped off. I've paid almost £20 for collection one little parcel from home, but no attempt made although I've waited home all day. When I asked, where's problem, they sent me link for rebooking. I was willing to take the parcel to the collection point (although I've paid about £3 for collection from home), but it was closed due the current coronavirus situation.
When I wanted rebook the collection, there was another fee £10.60!!! After many useless emails between me and their 'customer service' I've decided to cancel the transaction. I've lost £10.60 (cancellation fee!!!!) and week of my life.
Horrible service, don't use it!!!
I'm going to report them to Trading Standards.”
“Appalling service.The service I bought was not carried out. The goods were picked up and brought back to the collection address. I was given a partial refund as they insisted it was my fault as the correct paperwork was not with the consignment. This was not true, the carrier had incorrectly valued the goods and not told us extra paperwork was required. Despite this, the goods were taken and brought back which took a week. We were then refunded minus what Parcel Compare decided we owed for the collection that should not have been carried out. The goods were then only partly delivered back and after a week of requesting the proof of delivery or insurance details we still have neither. Appalling service. There are so many other similar companies that provide a much better service.”
“Avoid at all costs, they don’t deserve 1 star. Two failed collections, they insist a driver called but we were out - rubbish, we were in all day. Wanted to cancel but informed I would be charged a £6 cancellation fee for their failings. Great scam that. As the postage charge was £134 I decided to lose £6. They need investigating!”
“Rubbish. One of the worse courier services i have ever dealt wit. No contact number.
Took day off work to wait for parcels to be collected. No attempt made at all.
BEWARE”
“Rubbish! Did they take money for parcel? YES Did my parcel got collected! NO
Didn't get any email, text or call, just nothing. No updates on account. Spoke to courier directly, but they told me to contact Parcel Compare directly which is impossible, because they don't have number to call. Please don't use this rubbish company and save your money.”
“Would like to give them zero stars but not an option. They are the worst company I have dealt with in 30 years, liars, had paypal dispute with them and they doctored the e-mails before uploading to the dispute portal. Paid extra money for guaranteed delivery on the 10th December, delivered on the 23rd December, no apology, no nothing. Useless piles of ****”
“Arranged uplift to ensure shipment would arrive in Spain when we would be there to receive it but in spite of repeatedly informing Parcel Compare that we were returning to UK on a specific date the carrier attempted delivery on that date. We then had to prevail upon friends to wait in to accept delivery and to store the items until we returned . In addition , in spite of the fact that according to Parcel Compare all carriers utilises digital scanner to check weights and volume, we were not made aware that our shipment exceeded our estimate of volume when it was picked up which would have enabled us to decide whether we wanted to pay Ann additional £30”
“Nothing good to say about ParcelCompare. Valuable goods not delivered as promised. No means of making contact by phone. Tracking information unhelpful. Still waiting”
“INCOMPETENT. FRAUD. AVOID.
Why do I have to give them 1 star ? They don't deserve any stars at all. I made a simple booking and they totally f*cked it up.
First they changed the shipper I had booked without asking. Then they failed to provide a revised tracking number, making the shipment impossible to track. Then they incorrectly entered customs value, making the value 48 times what it should be. 16 days after making a booking, the shipment has still not left the UK - should have been delivered within 5 days.
They take no responsibility for their mistakes or the unauthorised changes to the booking or the delay, and have refused any compensation.
Next stop my solicitor and the Small Claims Court.”
“FRAUD. SCAM. AVOID LIKE THE PLAGUE.
Booked with Parcel Compare for parcels to be shipped to Australia by UPS. Easy for them to confirm and to take my money. Then they totally f*cked it up by firstly changing the shipper to DHL without telling me. Then failed to advise of a different tracking number so the parcels could not be tracked. Then messed up the parcel value for customs, making it worth 48 times the actual value. 15 days after making the booking the parcels have still not left the UK, Parcel Compare refusing to take any responsibility and have refused any compensation. Next stop my solicitor and the Small Claims Court - I advise others to do the same if you have been stupid enough to use Parcel Compare. Hopefully you will read all the reviews and avoid these thieving scumbags.”
“I booked a collection with parcelcompare, despite waiting in all day the collection did not happen, it was then too late to contact them. The following day the only option I was given was to cancel the collection and I had to pay a fee, even though it was not my fault. I will definitely not be using again or recommending! I would have given no stars but unfortunately this was not an option!”
