“Company got our address wrong and royal mail sent the perfume back to the company before Christmas, this was confirmed by royal mail yet despite many attempts to get a refund we are still waiting for our money back and being fobbed off. Worst customer service ever”
“Items NEVER arrived! Told on the last day of potential delivery that ‘there were issues’ & that the items would take longer. A month later still no outcome. We ended up phoning, emailing, Twitter & Instagram to finally get some form of communication. We were then given endless ‘reasons’ to why it was delayed. However none of these stories matched. It took us reminding them of consumer rights, trading standards & recording every single attempt at communication to get some final outcome. Avoid at all costs! If I had seen the reviews before ordering I would never have done this. Such a shame. We will be forwarding on the experience to relevant agencies as it seems this is happening to so many.”
“Terrible customer service. I had ordered several products for Christmas presents and one did not arrive. I emailed them promptly with all the information. They didn't respond until 10 days later requesting that I send them a photograph of the actual box the products came in. After 10 days I had of course thrown the box out but I had given all the information as per their terms and agreement. They responded that they would not do anything until I sent them a photograph of the box shipped (ridiculous as they had all the information needed re the order). If they had this on their terms and conditions or if their customer had bothered to respond earlier than 10 days after my email, this may have been possible (although it is an unreasonable request which I have never heard of before from any company and given they had all the order information they needed). As a result, I have now paid them for a product I never received and they will not refund me. I will never ever use Parfum dreams again. Advance warning to all considering using them.”
“This company is just a SCAM!!!!
I ordered a fragrance for my husband's birthday costing over £200. Delivery was due to arrive by the 5th of January. I recieved an email saying it was just dispatched. I rang customer services and an arrogant rude lady replied it won't arrive till next week. She shouted that it was my fault that I did not read the policy. I am absolutely gobsmacked. Its 8th today still no update on delivery. Will be returning the parcel straightway and will request my money back. Avoid at all costs, I don't think this company is legit. Please avoid”
“I returned a product two months ago and until now I did not receive a reply or my money back (order number 137096739). I contacted Parfum Dreams many times and they always say they will reply to me soon, but until now, nothing is done! Horrible experience.”
“Ordered 2 bottles of Armani Si on the 23rd December, it’s now the 2nd January and still waiting, have tried contacting the customer service department numerous times but can never get through, if I ever get my items I would be amazed, please do not buy from this company even though they offer cheaper prices it’s just not worth the hassle.”
“I ordered a bottle of Lancome Lá Vie Est Belle on 19th December and couldn't be happier with the service, price and my perfume. They communicated with me by email at every step of the process and quickly informed me of potential delays due to covid and the holiday season which is to be expected. I received my perfume this morning 30th December and had notification yesterday of delivery today with a 2 hour time slot. Very happy customer and will order again. The company is based in Germany so it is going to take slightly longer for delivery than it would if it was a UK company but worth it for the fantastic prices. They are allowed to take holidays for Christmas. Of course there will be delays at this time of year.”
“On the 26th december 2021,I saw sales of perfumes and rushed to pick a la vie est belle lancome perfume,today haven't received even a confirmation email from them.
My money was debited on my acc,Am not sure the perfume will be sent.
Hard I read these reviews wouldn't take a risk.
Am so disappointed in such a company.
I have sent emails twice no response.
That customer care email bounces.
Why isn't its license revoked.
Many complaints dropping in.”
“Disgusting customer service, been over 3 weeks and no parcel never arrived, raised an investigation but never provide any updates. Customer service team is useless both on the telephone and via email. Would NEVER EVER order from this company again. Be prepared to be let down if you do! Shame you have to give 1 star as would rate 0 if I could. Shall be requesting a charge back via my bank as they won't provide a refund.”
“Don’t go there. Goods don’t arrive and you are fobbed off with platitudes about refunds which never materialise. They pretend to be a UK company but are based in Germany.
In my case I was delivered an empty box which I was asked to send in photos of, which I did. However after several phone calls the refund I was promised seems strangely elusive.
Most companies would have sent an acknowledgment of the photos and an immediate refund. Not in the case as it has been entirely down to me to do the running to absolutely no avail after a week.
They do not give the impression of being a professional organisation and should be investigated and exposed.
I have not received the refund to which I am legally entitled.”
“Ordered end of November an item for £90 and received incorrect item that not only was a lot cheaper but also opened and USED!!! Can't get through on customer service line as goes to answer machine after waiting while but have messaged but no reply as yet!!!!”
“Absolute shocking customer service. The perfume I ordered was never delivered and their customer service just refused to help me.
Don’t spend your money with this company.”
“Very good. Ordered last year and there were problems. However, great improvements made, good customer service, got what I ordered and arrived quickly”
