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Park BCP Reviews

3.4 Rating 458 Reviews

49 %

of reviewers recommend Park BCP

Company Reviews

3.4

Based on 458 reviews


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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot reviews Trustpilot Thanks for your review! You reviewed www.parkbcp.co.uk Jackie Lewis 20 reviews GB Rated 1 out of 5 stars i recently paid for meet and greet at… i recently paid for meet and greet at one of the LHR terminals. Unfortunately the airline has changed our flights to go from another terminal. I asked BCP if i could cancel for a total refund and they said yes. The reason for the refund was because they wanted another £76 for the same service but from a different terminal. The refund wasn’t it full as they kept £10 in a form of a voucher for me to use with any future bookings with them within 24 months. Be careful as they aren’t the best companies to deal with especially through a change which is totally out of your control. Very disappointed.”

Posted 1 year ago

“I have just collected my car from Maple Parking at Birmingham Airport. Whilst in their care the wing mirror has been smashed and is hanging off Phoned immediately- advised by the clearly non caring operator that it has to be dealt with by email Doesn't help me with a care that is now unsafe to drive. Really really appalling service that is going to cost me hundreds to address”

Posted 4 years ago

“Missed my flight. No other flight available. BCP no credit issued and no refund policy. Cavalier would be an adequate description of my experience”

Posted 4 years ago

“"" my car broke down and could not get hold of anyone in the company to talk to!!”

Posted 6 years ago

“Long stay car park at Inverness airport was very overbooked, no spaces left, cars abandoned anywhere people could get. I used the barrier intercom to advise of situation and was directed to the overflow car park, all took time and caused stress. I was under the impression that I had booked a space to avoid this sort of a start to our holiday.”

Posted 6 years ago

“My car was not charged. It was plugged in, I was told, but the 'charge' button was not pressed. You had claimed that all that was needed was that the cable was left in the car - and it was. I was told, afterwards, that I should have left charging instructions if such were necessary - but NO MENTION OF THIS is on your website, and this was not drawn to my attention anywhere else. I supposed you had the suitable expertise to initiate a charge.”

Posted 6 years ago

“Very difficult to find the right entrance to the parking area and when finally got to the entrance the barrier did not lift and there was no button to talk to the team. The procedure is not as notified. On return again the procedure is not as notified. The barrier did not lift and again there is no call button. Nowhere in the instructions does it mention that a ticket will be issued automatically and what to do with the ticket. Would not recommend due to the incorrect instructions. Furthermore there is no obvious means of notifying the bus driver at which bus shelter he should stop.”

Posted 6 years ago

“I'm not normally one to complain but after our experience I feel I need to. So before booking I read the reviews which were very mixed but more bad than good. I believe that everyone has there own opinion and will always give everyone a chance well what a big mistake this was this time. When dropping it off the service was amazing the gent was very polite and courteous and provided every useful information. The issues started when we collected the car (which there are a lot of complaints about) I called when collecting luggage as requested, then walked back to the car park. As we got to the car park our car pulled in which was great no waiting about. We were given the keys and a ticket and was told we had 10 mins to leave, we packed the car well within the 10 min deadline and went to leave, at this point the car park requested £30 to lift the barrier, confused that we had already paid a lot to park already pressed the assistance button and wanted 5mins for them to answer and after finding out it was NCP and not Maple Manor WOW the gentleman was rude and arrogant and requested I speak to Maple Manor. So parked back up and found a gentle wearing a Maple Manor uniform and asked him about the issue with us getting out the car park and he said it wasn't anything to do with him and that I needed go speak to the driver who dropped the car off, after walking around the car park for a while he was no where to be seen so went back to the gent who was still in uniform who told me it had nothing to do with him and that I needed to speak Maple Manor, I replied to him that he was Maple Manor and asked him to help he just said again speak to Maple Manor he wasn't going to help us. Now 30 mins after getting back to the car park family packed in the car trying to get home on the phone to the office explaining to another employee of Maple Manor I was told that I actually had 20 mins to leave the car park not 10 mins so I asked why was I being asked to more money he said well you called for your car 40 mins before the current time WHAT difference does that make I followed there instructions called them when collecting my luggage then walked to the car park packed the car in less than the time given and then still left with having to pay more money. I WILL NEVER USE MAPLE MANOR AGAIN OR WILL NEVER RECOMMEND wouldn't ever put my name to service this poor”

Posted 6 years ago

“Too long a walk to and from terminal”

Posted 6 years ago

“Terrible, car park was full despite being told a space had been reserved for me. Had to park on hatched area right at the back meaning a 20 min walk, then when we tried to exit the barrier didn't recognise my booking and tried to charge me £380!!!”

Posted 6 years ago

“I rang the Call Centre. Take my advice.... don't bother ! The lady I spoke to was rude and had no Customer service skills at all. It was like I was a burden calling up!! She really annoyed me making me feel like I didn't know what the hell I was talking about ??? - hence why I will be taking my business elsewhere.”

Posted 8 years ago

“awful, the worst company ever bad service they scratched all our front bumper which is a massive damage while our car was in their safekeeping and they are not taking any responsibility for what they have done do not sign any paperwork at end as that is how they seem to get away with it as well and if I can give you an advice do not use them fullstop”

Posted 8 years ago

“I had to extend my holiday by two days. I originally paid approx. £39 for seven days parking, so i expected to pay no more than £15 for two days. I was shocked and upset that i had to pay an extra £45 for the two days. Paying that extra means it was dearer to park at the airport than to get a taxi there and back. I wont be using the long stay parking again. a very disappointed customer.”

Posted 9 years ago

“Not used car park yet,booked for mid december”

Posted 9 years ago

“I am extremely unhappy because 1 day before my booking I found same parking through different website but using you on the same car park about £8 cheaper. I feel like been cheated when you send me an email with exclusive offer ot 10% off and then I found it cheaper.”

Posted 9 years ago

“Dropping off the car at the Terminal 5 was very good, having 2 very young grandchildren with us. Picking up on our return was HORRENDOUS. We phoned as instructed, went to the bus stop 28 Waiting for mini bus to arrive, waited and waited for more people to arrive, then went and picked up BCP drivers to take them back to base, then a very VERY long windy drive back to SOUTHALL! to pick up the car going around windy streets, without the satnav it would have been hard to find our way back!! Also driving in the total wrong direction to where we would eventual head to the accompanying broadcast of the football match at top volume! I had to ask for it to be turned down. I will never book this type of parking offer again. It took for ever to get home, eventually at 10.30 at night after landing at 7.08, this was not a quick option.”

Posted 9 years ago

“I wasn't able to use the car park and have previously emailed about a refund but never received a reply.”

Posted 9 years ago

“Booked through advantage gateway with the promotion to receive 20% cashback on a booking costing £38.99 only to get £1.55.last time I will fall for that with yous”

Posted 9 years ago

“The person I spoke to booked my reservation wrong... A day later. I was also told by the adviser I would be charged £10 for parking if I went over my booking (as I was thinking about staying on for another day) The person at the gate told me it was £15. I will be calling you once I get back to the uk!!!! Not happy!”

Posted 9 years ago

“Following a booking I have not received an email receipt or confirmation of booking.”

Posted 9 years ago

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Park BCP is rated 3.4 based on 458 reviews