“Kenneth was exceptional,he answered all my questions and explained why the Cure catheter is superior to all others. The first use of a Cure catheter and it was obvious from start to finish its use was so much easier, Thank you Kenneth it's appreciated, John P”
“Chase was exceptionally responsive, professional, efficient and addressed my needs as promised. The best Customer service that I’ve received from any service in a long time. Keep up the great customer focus. We need more attention, compassion to individuals with medical needs in our world. Thanks again for Chase, blessings to your entire staff.
Respectfully,
V R Weeks”
“Customer service is lacking in so many companies nowadays but not so with Patient Care Medical.
Heather was very helpful and I really appreciate how she helped me. She is a valuable asset to your company.”
“Aaron has called me several times to explain how PCM can serve me better. I appreciate his Personality and customer care and a heads up notice of product items needed in the near future.”
“Heather is extremely helpful and cares about making sure that I have all of my medical supplies and always ask if there is anything she can do to help. 🌞. Thank you”
“Starting to use a Catheter is new for me and somewhat scary. There is little help out there to find the proper unit and type of catheter for sure.
Since the supplier that the Doctors office gave me I was not satisfied with the catheter and started to look around for another type.
I was lucky and received an inquiry call back from Patient care representative Diane Welty.
She was more than pleasant, she cared about my current issues with the supplied catheter and we agreed that I should use or test the one she recommended.
She overnight some sample and I loved the packaging, the type of lubricating the whole catheter and the disposal bag for the used catheter.
With Diane being so kind, so considered I felt really lucky, happy and satisfied with her recommendation.
She has eliminated so many issues I was dealing with and made the process so much more productive and reduced my stress level by half for sure.
I will always be great full for her help and would recommend her and Patient Care Medical to anyone who will ask me for a great solution to using the proper catheter and getting the proper individual to assist in choosing the right product.
Thanks Diane
Palle”
