“I was given 30 samples (extremely generous amount ) of a type of intermittent catheter to try. A week after I started using my first 90 day supply, I experience a problem with the catheters that was going to make it nearly impossible to use them. While using the 90 samples for 6 days, everything was going great. Inserting the catheters into the urethral track was easy and the removal of the catheters from the urethral track was easy. Once I received my 90 day supply, I got about another six days into using them before I started to experience difficulty in removing them from my urethra. Days 7-9 it was getting moderately difficult. There was a considerable amount of friction pulling them out. Inserting them was still very smooth. From day 10, the catheters were almost glued in my urethral track. It was extremely difficult to pull them out. I was worried about doing damage to the urethral track. When I spoke to Laura Stewart about my problem she quickly set up sending me a replacement 90 day supply of the catheter I was previously using for a year. I receive them the very next day! The previous vendor I was using would not take Catheters (that they supplied) back when I experienced a problem. They offered no help. I was stuck with the catheters that they provided me. Laura was the first person that I spoke to from at least six vendors over five years that knew anything about the Catheters we were discussing. The way she spoke about the product, it almost seemed like she used them herself. There were a few other minor things Laura did for me prior to setting up that first 90 day supply. I can”
“Lara Stewart provided excellent customer service throughout all the calls I had with her. She's attentive, professional, caring and listened to my concerns and needs. Her follow through is exceptional. Thanks Lara for all your help!”
“Laura Stewart ,,,,wow,,, This woman kicks butt and takes names,,, Getting the job done Thank you for hiring such a great person... Sincerely William Haller”
“We had the BEST experience with Patrick! He was so very helpful and nice. He is extremely knowledgeable about the different catheters and made me feel at ease about which one to choose for my son. He even taught me about a chemical that was in our old ones we used and helped me better understand the risk our son was in. I can”
“Lara Stewart at Patient Care Medical provided exceptional customer service during my initial contact with her and ongoing communication as I learned to adapt to daily catheter use. Her kindness, knowledge and compassion helped me adjust to my new normal. Thanks for everything.”
“I have no qualms about the company. They're really good at making sure you have the supplies you need and if you're low before it's time to resupply they'll send some to hold you over. All in all they're a 10\10.”
“It was life changing for me to receive catheters from Patient Care Medical. I had been reusing (alcohol soaked) ones that I received in 1992 after my cancer surgery. I never thought that I could afford to purchase them. Patient Care Medical was understanding of my situation and worked with me and my insurance. I”
