“They do what they say they are going to do. After dealing with other providers, that is a huge compliment. Also I like that they work with you. When you depend on a product after four years never let me down.”
“Laura Stewart ,,,,wow,,, This woman kicks butt and takes names,,, Getting the job done Thank you for hiring such a great person... Sincerely William Haller”
“Lara knows her industry so well that after a phone conversation she immediately knew which catheters would work for my dad and she was 100% right. She”
“I was given 30 samples (extremely generous amount ) of a type of intermittent catheter to try. A week after I started using my first 90 day supply, I experience a problem with the catheters that was going to make it nearly impossible to use them. While using the 90 samples for 6 days, everything was going great. Inserting the catheters into the urethral track was easy and the removal of the catheters from the urethral track was easy. Once I received my 90 day supply, I got about another six days into using them before I started to experience difficulty in removing them from my urethra. Days 7-9 it was getting moderately difficult. There was a considerable amount of friction pulling them out. Inserting them was still very smooth. From day 10, the catheters were almost glued in my urethral track. It was extremely difficult to pull them out. I was worried about doing damage to the urethral track. When I spoke to Laura Stewart about my problem she quickly set up sending me a replacement 90 day supply of the catheter I was previously using for a year. I receive them the very next day! The previous vendor I was using would not take Catheters (that they supplied) back when I experienced a problem. They offered no help. I was stuck with the catheters that they provided me. Laura was the first person that I spoke to from at least six vendors over five years that knew anything about the Catheters we were discussing. The way she spoke about the product, it almost seemed like she used them herself. There were a few other minor things Laura did for me prior to setting up that first 90 day supply. I can”
“We had the BEST experience with Patrick! He was so very helpful and nice. He is extremely knowledgeable about the different catheters and made me feel at ease about which one to choose for my son. He even taught me about a chemical that was in our old ones we used and helped me better understand the risk our son was in. I can”
“they had shipped my order of catheters for the quarter and while they were in route my urologist had changed the type of catheter i should use. they gladly took back the old catheter and sent my shipment of the new catheter.”
“It was life changing for me to receive catheters from Patient Care Medical. I had been reusing (alcohol soaked) ones that I received in 1992 after my cancer surgery. I never thought that I could afford to purchase them. Patient Care Medical was understanding of my situation and worked with me and my insurance. I”
“Lara Stewart at Patient Care Medical provided exceptional customer service during my initial contact with her and ongoing communication as I learned to adapt to daily catheter use. Her kindness, knowledge and compassion helped me adjust to my new normal. Thanks for everything.”
“Stacy was excellent! She answered my questions and made what was originally frustrating... easy and pleasant. Thank you, Stacy for answering my questions and making the whole process EASY and PLEASANT.”
“I've had the best experience with the help i received from this company. I normally don't fill out survey's or rating forms. However, The consultant that helped me. Mrs. Stacy W. was most helpful and a professional when It came to the types of catheters I needed. Before my information could be verified, She was able to set me up with Emergency Catheters before my order was placed. She also helped me with same day delivery because she knew the urgent situation I was in. A True Blessing. Thank You so so much Stacy.”
“WE are extremely pleased with the professionalism Lara Stewart showed in helping us transition from a medical supply company we were unhappy with and transitioning to your company. The transition was smooth and very prompt and we received my husbands supply's quickly. Lara assured us that good customer service is very important to your company and she proved it. Thank you for having such a dedicated employee. John and Vickie Legel”
