“I bought a belt bag but it's too small and i cannot return the item for free then i contacted customer service Jasmin and arife sent me message that i can return the item to the address they gave me i even pay for the return fee because they said that they reimburse to me they even ask my acct. No for them but then my parcel got return again and even i email them they dont response me anymore. So disappointed”
“Had two watches from them previously and all fine. 3rd watch was a gift, didn’t work and Paul Valentine not at all interested. VERY disappointing and embarrassing
LB”
“Customer service is terrible. I wanted return an item because the quality was poor compared to the money i payed for. It took forever to finally hear from customer service and then they provided me with the wrong address. They sent back the package and then finally gave me the right address and it has arrived, however, i still have not recieved my money back and i’ve been waiting for 2 months”
“Avoid this company, they are not serious and have a terrible customer support.
My order was shipped quickly, but after shipping it quickly turned obvious that this won't be an easy run. In the tracking details I saw they requested the package to be returned, only a couple of hours later when it was shipped, while still in Germany. After some delay it continued its way all across the world to Asia, so I got relaxed, the problem is solved. When the package arrived to the country I live, UPS contacted me they cannot deliver, because there is a return request on the package.
I contacted PV's support, to understand the reason of return, but they assured me that everything is alright I'll get the order soon. I did not. The next couple of days I spent trying to reason with UPS, who stated they didn't receive a return cancellation and they cannot do anything. I also tried to reach PV many times in email, Messenger and WhatsApp, but they didn't answer anymore. Only once on their web chat, when they assured again that they solved everything and I'll get the package the following day. I did not.
I gave up at this point and initiated a chargeback at PayPal, luckily I get a refund the same day. At least PayPal are reliable.”
“Hei, I received my Multifunctional Blue mesh today. Very easy payment, by the way I ordered 2 of September and I took from the post office 9 of September. It came from DE to NO, so I think it's pretty fast delivery at this time. I got a tracking number from the company. Order was sent by DHL. Free shipping. But in my opinion, the price for watch is overrated.
The watch is very stylish, beautiful colour, everything is working and I hope that will work for a long time!
Ps. For the first time was just a little bit difficult to open the strap and to fix the size, but after YouTube video my man fixed it.
I couldn't say nothing about customer service, because I didn't need to contact them.”
“my husband bought me a watch in August for my birthday. the clasp is faulty. tried calling and have left numerous voice messages it no no has returned call. not replying yo emails either. last time will order from them.”
“STAY AWAY FROM THIS COMPANY!
False advertisement and terrible customer service! The shipment to the USA which they claim 4-6 business days, are lies!!!!!!!! The service rep Jasmin takes forever to respond and offers no help!!!!
Don’t waste your money on terrible customer service!!!”
“I bought a watch for my husband birthday and when it arrived the time kept stopping. Whenever we manually adjust the time it works for 30 seconds then it stops. I contacted customer service by email, they said they'll get back to me, but it's been 2 days I haven't heard from them. If it wasn't for this issue I would have given it a 5 stars, but it is certainly not worth buying a watch where the time doesn't work and where you are completely ignored from customer service despite having a warranty.”
“Don’t read the fake reviews on this being a fast delivery amazing service because it isn’t. Not even close , they falsely advertise and you get what you get. It’s run like a child runs this business and borderline scammy. Don’t be fooled by the high quality web interface or the high quality pictures because I assure you that’s where your money Is going...to make the trap look more appealing and legit . Order at your on risk because they wont hesitate to take either your time , money , or both without shipping the product”
“Hello I have ordered the watch a week which is 7 days ago but still have not received anything. Was trying to check Mr track for my watch but it was not in English can you please send me an email in English for my track.”
“Customer service is atrocious, no phone number to contact and live chat is completely ignored. I'm still waiting on a refund on an item that recieved 4 days ago avoid these mob like the plague”
“I bought several watches for my girlfriend as a present and she is in love with them. Awesome quality. I can recommend Paul Valentine to anyone who is looking for a stylish watch.”
“I have ordered a sweetheart rosebox. Before I ordered I had a chat with the customer service. They where very friendly. I love my rose box. The quality is very good and the delivery was fast. I will definitely order again!”
“Amazing Quality and an amazing service, bought the Vindemia watch. Will definitely order again, I need some matching jewelry for my new watch! Love it”
