PawLab Reviews

Name: PawLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,135 Reviews

95 %

of reviewers recommend PawLab

4.8

Based on 3,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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320

Anonymous

Anonymous // 01/01/2019

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English

“Fantastic mats that catches dog hair dirt and dog hair very effectively. Also great for quickly drying wet paws. Will be ordering more.”

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Posted 6 months ago

“I have three gorgeous Border Collies who occasionally cross the outside/inside threshold. I was so happy with my big mat for the outside, I got a little one for the inside to keep things extra clean.”

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Posted 6 months ago

That’s such a great setup — love it! 💚 Those Border Collies must keep you busy, but sounds like you’ve got the perfect system to keep those paws (and floors) spotless 🐾

Posted 6 months ago

“Parcel arrived very fast and does exactly what it says it should do very satisfied with no more dog smells in the house”

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Posted 6 months ago

“Smells great and cleans even better. Just need to keep training my senior to make sure to use her new environment”

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Posted 6 months ago

“I am a huge fan of PetLab products. I use the carpet cleaner, the Healthy Habitat, Enzyme Stain Remover and the Eco Air Spray. With two labradors inside ( one very elderly) I find the PetLab products keep my home clean and free of doggy odours . Thoroughly recommend!”

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Posted 6 months ago

“Amazing products. The new Tom cat next door has chosen my female cat as his and he has marked everything and everywhere. His scent is overpowering, particularly when he gets into the house and he marks her bedding. But not now, thanks Petlab.”

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Posted 6 months ago

“Living in Melbourne through winter has been mess free for the first year. It is insane just how much mud/dirt these mats hold! My partner was skeptical at first but after the first time cleaning the mat he was completely surprised at the volume of dirt trapped and convinced these are worth every cent!! We recommend them to all our friends.”

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Posted 6 months ago

“I am surprisingly very happy with this product! I have used another similar product from a different company before and it was just okay with the smell a bit off also. I purchased this product in desperation because I have an older cat that is very anxious and has started spraying urine around the house. I finally tried this product just recently and I’m shocked how good it is!! It’s super easy to use (literally spray and let air dry!), the smell of the product hasn’t infiltrated my house, and best of all the urine smell is gone!! I’ll be recommending this product to others. Thanks for making something that actually works!!!”

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Posted 6 months ago

“Fantastic products that actually do what they say. Don't waste money on other products...use petlab to achieve impressive results. Thank you so much”

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Posted 6 months ago

“Definitely not 5 stars but I don't think they publish anything less. No difference to me with this product and disinfectant from Woolies and woolies Definitely cheaper. Dog still pee in exact spot I used product, multiple times. Stopped after I used regular disinfectant and steam mopped. Disinfectant smells clean I'll give it that but I don't think the enzyme cleaner is worth it”

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Posted 6 months ago

Thanks so much for your feedback 💚 Just to clarify — all customer reviews are automatically published on our site, whether they’re 1 star or 5 stars. Nothing gets filtered out. Our enzyme cleaners also work a bit differently to standard disinfectants. They don’t just mask the smell — they’re made to actually break down the uric acid crystals at the source, which helps with long-term odour removal. Sorry it didn’t meet your expectations this time. If you’d like, please DM us your order number and our team can step in to help 🐾

Posted 6 months ago

“Thank you for these products, they have saved my mum's sanity and I think the carpets too when I did cheeky ones. Beautiful smelling she's sprayed them everywhere!”

PawLab 5 star review on 29th September 2025

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Posted 6 months ago

“The concentrated urine enzyme product does work and my house smells way better. It does not stop dogs from marking/weeing in the house though. The disinfectant I wish I had passed on as it's no better than spray and wipe type products. I note it's a small family business however any emails replied using AI. Also if you buy anything the smam emails to your in box are PHENOMENAL”

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Posted 7 months ago

“Amazing product!! my naughty Pom insisted on lifting his leg on my new rug 😳. This product worked so well in removing the stain and odour.”

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Posted 7 months ago

“Love the odour eliminate, laundry liquid and disinfectant, this is my second order and not my last”

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Posted 7 months ago

“Needed a bed that was big enough to fit both our dogs in but also one that was supportive for our aging Aussie bulldog and we definitely found it in Pet Labs memory foam pet bed. Even convinced mum to get one for her pups! While shopping for the bed I also discovered the patio yard bundle and cannot praise this stuff enough! The urine smell completely disappeared after the first use.”

PawLab 5 star review on 24th September 2025

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Posted 7 months ago

“Was recommended this product by a friend after trying similar more expensive products from the pet shop. Truly delivers what it promises, helped us manage marking AND completely removed old vomit stains from our carpet. Smells good too!”

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Posted 7 months ago

“The carpet cleaner is amazing. Clean and fresh and no horrible smells left behind Love it”

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Posted 7 months ago

“I love petlab, finally got rid of the smelly dog urine smell from my carpet! So easy to use. I'm a convert! Highly recommend”

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Posted 7 months ago

“Finally an enzyme cleaner that removes stains and eliminates odours from pet urine instead of covering or briefly masking them. Not only that but I love the smell (like vanilla cupcakes) and that it is natural, safe and environmentally friendly. I recommend it to everyone and use it everywhere, on floors, bedding (pet and mine!) and have recommended it to several people who love it too.”

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Posted 7 months ago

“Very happy with my purchase of 2 Pet lab products. I will also be investing in healthy habit spray after reading ‘instructions’ and the larger concentrated bottles next time.”

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Posted 7 months ago

PawLab is rated 4.8 based on 3,135 reviews