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Paypal Reviews

2.2 Rating 367 Reviews

29 %

of reviewers recommend Paypal

Company Reviews

2.2

Based on 367 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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pending_reversal@paypal.com

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Paypal 1 star review on 25th April 2024

Paypal 1 star review on 25th April 2024

Paypal 1 star review on 25th April 2024

Paypal 1 star review on 25th April 2024

Paypal 1 star review on 25th April 2024

Paypal 1 star review on 13th February 2024

Paypal 1 star review on 10th February 2024

43

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been with paypal for 11 years and during that time they seem to go out of there way to do nothing to protect their customers. Paypal has become an unsafe platform that scammers, thieves and all sorts of criminal types are using openly, without any kind of action taken by Paypal to stop it or protect us. My account has been targeted multiple times and all attempts to get help from Paypal fell on someone's do nothing screen. My latest issue has me deciding to end my time with Paypal after someone used paypal to charge me for Doordash each month. Paypal refused to help, the Doordash info on paypal was bogus, actual Doordash has no transaction history with me or my bank card which doesn't seem to matter to Paypal, if the transaction is complete your stuck, once I had all the information I contacted my bank who were happy to help, but then I had another Paypal issue, I had a pay in 4 going through on the bank card we just closed due to the doordash, so I needed paypal to change the payment so I wouldn't default. Paypal said they can't do that either, and told me to cancel the charge with the seller. I'm not returning a phone I bought because paypal is too lazy to help out. I'm done, paypal is a service with ZERO customer service. I'm transferring my accounts out of Paypal and to my bank. If you have the option, don't waste your time with paypal, go research and find a better option that will protect you during times of trouble.”

Posted 1 month ago

“They disputed a transaction that I never asked them to dispute. I ordered a device from a company called FIXD in early March 2024. It's a car scanner. It was 21.19. I paid via Paypal with my Bank of America account. On March 20th and March 21st, Paypal and my bank sent me emails, stating they declined transactions for 99.99 from FIXD. Unfortunately, one of these transactions went through. At the time, my bank account has 29 and some change in there, so my account was overdrawn about 79 and some change. I called the company, FIXD, and asked them why they charged me for their subscription service without consent. They cancelled the charge. I called my bank and was ready to do a dispute, the bank told me to give FIXD a few days to sent the funds back. The funds returned the next day. On Paypal, the 99.99 has an X through it from 3/21. Fast forward to 3/29, FIXD charged 99.99 again and it went through on my bank's end. I had to dispute on 4/1 because that was a holiday weekend. My bank asked me to call Paypal to see if they had proof of the transaction since they're the third party. Paypal said they do not have any evidence that the 99.99 from 3/29 went through. It even showed in their app. I pursued a dispute with my bank over the 99.99. Funds started being returned 4/3. Paypal gave funds on 4/3 as well, then took them back, overdrafting my account on 4/4 and locking my Paypal account. I called them today, 4/8, and asked them what happened. They told me that they sent funds to the bank on 4/3. Then took it back. I never asked them to send funds. They then claimed that I disputed the charge on 3/21. I never did. Then claimed it was over the 3/29 charge that they have no history of. Regardless, I never disputed the charge with Paypal. Now, I have to pay back 99.99 that I never disputed. I can't even pay off the small loan I have there without paying off this debt that has nothing to do with me. The millisecond I get paid, I'm paying the debt off, the loan, and closing my accounts, then asking my bank to block Paypal from ever accessing my account again.”

Posted 1 month ago

“Please be aware there are many fraud companies created in the name of PayPal, one of such company is paypal 40, they stole my credit card information and swiped USD 1300, banks honored the payment without OTP, when I checked with the bank, they do not ask for OTP because it is from PayPal, but the real truth is there is fraud company in the name of PayPal, banks are not aware because the company is in the name Of PayPal, I would suggest to avoid paypal transaction in future as they do not require OTP. Please contacted paypal, they said they won’t be able to help me on this . Pls stay away from paypal”

Posted 1 month ago

“Charge Backs are the absolute worst part of PayPal - Without any representation from PayPal - I cannot tell you how disappointed I am with There Help .. User Beware !! If your thinking about using them to process your Credit Card Payments Don’t ..”

Posted 1 month ago

“I was not selling drugs or anything like that. and I used to receive only $30 per month. I was in a region where PayPal is available. but I got permanently limited my account. what the F### is this???”

Posted 1 month ago

“I am owed a refund from PayPal account. It was supposed to have been refunded in 180 days and this was back in 2021 It is now 3/2024.Yet, I still have not received a refund nor have I heard from them. Each time I call to find out about My refund my call gets disconnected or I'm brushed off with an excuse you will receive an email concerning your refund. Do not trust Pay Pal with your money. It has been over 2 years and I have still not received an email. I gave a one star because I could not put a zero. I am very disappointed with the service I have received.”

Posted 1 month ago

“Without a doubt, PayPal Credit's Fraud Department is behind the mass scams going on with clients' accounts. Just like most of the others who have left feedback, money has come up missing, and I caught them lying about it from the beginning. I put money into an online wallet, which they returned within two hours; I hadn't bought anything with it, and it was simply for future work. I confronted them right away about the missing money in August, and they said I had reported it as fraud, which was a complete lie. I have proof. I immediately said that I never claimed it was fraud; someone at PayPal Credit did. I began to ask for proof of me reporting it as fraud because I could have withdrawn it. That's when they admitted on three occasions that someone from the Fraud Department performed the return. Then, they would claim I did, then they would claim they did. Now again, they are claiming I did and had bought something with it. However, I don't believe they contacted the company because you don't purchase when you put money in the wallet. You add money to your wallet and then decide to purchase, so what they were saying didn't add up. The other company provided a refund number, saying they refunded it right away in August. I have eight official letters from them confirming it was returned, and PayPal Credit is falsely claiming they didn't and kept it for products I received, which is not true at all. The way they described why they kept the money doesn't make sense in terms of how this company does business. They kept telling me to talk to the other company, sending me in circles. Not to mention, I never requested the money to be returned; the PayPal Credit Fraud Department did, and now it's lost. I shouldn't be responsible for it; they initiated it. I have official correspondence where I'm telling the company I never requested the money be taken out of my wallet in August. Come to October 7, 2023, they had made a new account and forwarded the $1,227.00, making me pay for it. It's crazy how the money I caught them lying about ended up missing and, months later, was forwarded to my account. Now, they are making me pay for something they did in the first place. Not only do I have to pay for the missing money that they returned, but now they are also making me pay interest on it. I filed official police reports and contacted the Better Business Bureau. The Fraud Department is pocketing all this money; it's clear to see, with all these similar stories of PayPal Credit creating new accounts without clients' permission or knowledge, forwarding balances, pretending not to understand anything you're saying, spinning you in circles, and making up stuff that doesn't make sense. Too many of us are experiencing money just disappearing. It's going somewhere into someone's pocket, which isn't fair to us as consumers. Be very aware of the scams and fraud being committed by them and use caution.”

Posted 1 month ago

“After holding the money for weeks which was outside sellers policy for return (15 days) they closed the case… they are still holding the money while I’m appealing with more documentation. Their representative gave me a different information each time I called.”

Posted 2 months ago

“I am experienced good customer service.”

Posted 2 months ago

“I am satisfied with the service.”

Posted 2 months ago

“Terrible terrible terrible... hacked a week ago by "Peter from Paypal". 18 transactions in one day by names never used on my account. They were able to deposit and withdraw, even in Euro's. Activity NEVER done in all the years I had PP. Should have been suspicious and denied by PP, like my other credit accounts did!!!! Never, ever trust PP again. Still, after over 2 hrs on the phone with the fraud dept, fake names of thieves in my "send again" still on account...I am glad I looked there, certainly PP didn't tell me to make sure of what was there. Paypal is NOT to be trusted anymore. And what I saw on my accounts, they couldn't, which was weird. The scammers deposited funds then took them back out all day. Even in Euro's!!!!”

Posted 2 months ago

“Terrible customer service. My account was put under limitations without any reason. I would like to close my PayPal account. I would have given them a zero rating.”

Posted 2 months ago

“I am trying to resolve a dispute. I cancelled the dispute and my bank paid them but they still have the dispute on my account.”

Posted 2 months ago

“PayPal is acting just like a front company to cover up for internet fraud companies. They claim they provide a "buyer protection" and guarantees. This is not true. They have built in features and barriers in the claim process, that makes it very time consuming and difficult to report an issue. Later on they have a heavy delay before they look into the issue. They have an automized process asking for a lot of non relevant information. And if you don´t answer within 3 days the claim is closed. Don´t ever buy anything through Paypal.”

Posted 2 months ago

“La peor compañía de servicios de transferencia de dinero, tengo haciendo una reclamación por mas de 2 meses de una compañía que no existe y ellos saben, y aun asi no determinan un fallo. Es una empresa que aborda a compañías ficticias y fraudulentas. Les recomiendo no hacer compras por medio de esta aplicación. Totalmente un fraude.”

Posted 2 months ago

“AVOID PAYPAL - Terrible company with useless service Terrible company with useless service. They have such convoluted policies that even their customer service is not able to clarify what it means. I made a payment to a customer and the customer asked me to cancel the transaction as the shipping address was incorrect. Paypal put the transaction on hold and said that it is under review. This is even after calling their support team.. Can you imagine that? They told me that it was under review for 24 hours. But they could not tell me why it was under review. There are many more issues that they create but this is just a start. Keep in mind that I am the payer and I called to cancel and they are reviewing me?. No wonder their share price is struggling and dropped from $350 to $60. Clearly in the dumps. A terrible company and must be avoided at all costs. Use Venmo, Stripe, and Square or the bank directly to pay.”

Paypal 1 star review on 13th February 2024

Posted 2 months ago

“As a tourist, I was in Florida, USA. I had my bag stolen. I bought a paypal debit card from family dollar to use it temporarily. I deposited the last money I had left in my pocket into the card. Turns out the card was not active! My first question; How to load money to an inactive card? Shouldn't it be active as soon as it is loaded? Then I had to call customer service to get it activated. And for this you need to know good English. I didn't have enough English! After calling customer service, we saw that. You need to register with SSN for the card to be active! My second question is, how can you sell it to everyone and in easily accessible markets like Family Dollar? Don't you need to warn people? I gave the card to a friend of mine who has SSN. He registered but could not use it. We called customer service countless times for about 1 month. Neither the card was activated nor could we receive my money. and even though we sent them the passport information and address information they requested. We couldn't convince them that the card belonged to us. I think paypal is committing fraud this way. If you are a tourist, never take paypal! Don't let Paypal scam you out of the last money in your pocket”

Paypal 1 star review on 10th February 2024

Posted 3 months ago

“It’s one of the best out there that deal with retailers for you and the customer service is excellent. Anything happen no problem PayPal will sort out”

Posted 3 months ago

“I should have given 1*. PayPal has my address over the years and all of a sudden, they chose to change my address to Unit 3, Victoria retail Park, Crown Road, HA4 etc etc. Royal mail had 3 weeks hard time, going to wrong address with my parcel. As if that wasn't enough, my parcel from BIRMINGHA got to the UK on the 1st November and was eventually picked up almost a month after. I am fed up with PayPal that I have switched to GooglePay. I spent over half an hour on the phone to PayPal to rectify it, I was assured it has been sorted. Rubbish, the problem persists and they still have the wrong delivery address and my correct address on their system after I was told it's been sorted. Very frustrating. Google Pay is the way forward for me.”

Posted 5 months ago

“If something isn't right or you have ordered something that has gone wrong or doesn't do what the advert says they will refund your money. No arguments or inquests they are very happy to just pay you the money back if something is wrong so a very trust worthy account to have and it's a secure site.”

Posted 5 months ago

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Paypal is rated 2.2 based on 367 reviews