Paypal Reviews

Name: Paypal
Rating: 1.99

2.0 Rating 515 Reviews

23 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.0

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Paypal 1 star review on 9th October 2025

Jake Kelly

Paypal 2 star review on 18th September 2025

Saleem

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Kelly Bale

Kelvin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't believe how frustrating paypal is to work with.Their customer service is the worst.What other online money transfer sites are there?”

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Posted 12 years ago

“Can't believe how frustrating paypal is to work with.Their customer service is the worst.”

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Posted 12 years ago

“sometimes when you pay with paypal. Not the best customer service”

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Posted 12 years ago

“No really, paypal , why have I been holding for 25 minutes to talk to a customer service rep? sort it else im going back to google”

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Posted 12 years ago

“PayPal I was legal to begin with yet PayPal seems to think differently? Seriously pissing me off w/ this "customer service" SMH”

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Posted 12 years ago

“paypal has the worst customer service”

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Posted 12 years ago

“PayPal your phone customer service is painful, sort it”

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Posted 12 years ago

“I can relate! PayPal has the worst customer service! And it doesn't get better the higher up you go!”

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Posted 12 years ago

“PayPal is soooo frustrating!!! Do they not have any customer service? GRRRRR”

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Posted 12 years ago

“Paypal both your core services and customer service are garbage!!!”

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Posted 12 years ago

“Is PayPal's customer service call system designed to make my battery die before they have to bother a rep?”

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Posted 12 years ago

“I am extremely disappointed with paypal. Customer service is horrible !! On hold for over an hour. paypal sucks”

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Posted 12 years ago

“paypal Worst customer service I have ever experienced. My shoulders drop everytime I realize I need to call them.”

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Posted 12 years ago

“PayPal has the worst customer service ever.. it started!”

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Posted 12 years ago

“you're re-defining poor customer service, as soon as someone will pick up your phones, i will be canceling my acct.”

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Posted 12 years ago

“the worst customer service I have ever delt with. On hold for over 1 hour and have not heard from anyone.”

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Posted 12 years ago

“your customer service is a disgrace. Poor poor service.”

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Posted 12 years ago

“Has anyone else has customer service issues with PayPal? I'm so irritated right now that I want to stomp on my phone.”

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Posted 12 years ago

“You have the slowest customer service ever. And you don't pay me any attention because I don't suck it up to your promos”

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Posted 12 years ago

“AskPayPal PayPal Worst customer service ever. On hold over 2 hours and counting. Shockingly bad.”

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Posted 12 years ago

Paypal is rated 2.0 based on 515 reviews