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Paypal Reviews

2.0 Rating 489 Reviews
25 %
of reviewers recommend Paypal
2.0
Based on 489 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Email:

pending_reversal@paypal.com

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Paypal 1 star review on 25th April 2025
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Paypal 5 star review on 18th April 2025
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Brittany
60
Anonymous
Anonymous  // 01/01/2019
Paypal needs to work on its customer service; I have had the worst experience in trying to resolve a simple dispute. Wasted time
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Posted 11 years ago
u guys have horrible customer service. I shouldn't have been on hold as long as I was yesterday. Didn't even get my issue addressed.
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Posted 11 years ago
PayPal & eBay have the WORST customer service of all time. I'll be closing my accounts with them today. This is ridiculous.
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Posted 11 years ago
awful customer service and support provided by PayPal Not to mention their website
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Posted 11 years ago
customer service fail on your online store. Paypal broken, can't use my card, no phone contact. You lost $1600+ today. appalled at your customer services
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Posted 11 years ago
PayPal customer service puts me on hold for ten minutes. Then tells me they can't solve my problem.
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Posted 11 years ago
Trying to get through to PayPal customer service & speak to a human to resolve an issue <<<<<<<<<<<<<<<< peeing on yourself.
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Posted 11 years ago
still not solved my problem at paypal. 2 weeks passed. Is there any customer service at all at pay pal?.. no
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Posted 11 years ago
I'm convinced PayPal has the worse customer service ever. I mean I despise dealing with them.
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Posted 11 years ago
as soon as this transaction's done, i am deleting paypal... their service is horrible. customer service is even worst.
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Posted 11 years ago
Since the customer service from BabaMe has been appalling a dispute has been put through paypal! Terrible service from pappal, they wont help me resolve the problem
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Posted 11 years ago
PayPal sent me a customer service survey after my call with them, and I gave the meanest reviews I could.
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Posted 11 years ago
called Paypal customer service twice, listened to a full boyzone song twice while on hold. still waiting for a human on the other end
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Posted 11 years ago
So today I found out Paypal can block access to your money for 21 days if they fancy it. Now that's great customer service. Twats
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Posted 11 years ago
SwiftNade hell yaeh but forget my paypal password and customer service is being dumb :/ sort it out, how hard is it for you to reset my password?
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Posted 11 years ago
We're all just sitting here listening to this kid talk on the phone with PayPal customer service and he's so confused it's unreal xD
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Posted 11 years ago
Lesson learned: don't ever bother emailing PayPal for help, because their email Customer service dept are all... assholes
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Posted 11 years ago
What a horrible customer service experience! Twice with ebay and once with paypal you'd think they want my business!
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Posted 11 years ago
I never ever want to use eBay or PayPal ever again. Also fitbit you owe me $300 for your terrible customer service and products. so mad.
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Posted 11 years ago
For such a huge company, it's a shame PayPal has such disappointing customer service! I dread calling them when a business issue arises.
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Posted 11 years ago
Paypal is rated 2.0 based on 489 reviews