Paypal Reviews

Name: Paypal
Rating: 2.03

2.0 Rating 489 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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pending_reversal@paypal.com

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WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Francisolivia771 At Gmail.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paypal knowingly let me purchase a product that was falsely advertised ,they let me pay £40 for a inferior product to that advertised after me complaining with difficulty (because at no stage can you have a conversation with a human or get a complaints phone number)they wanted me to pay additional money to return the crappy product with no guarantee of getting a refund then ask me to go through several hoops ,the seller should have sent me a returns envelope I know I was not the only complainant yet the seller hid behind paypal and to add insult to injury they said I would not get a refund because i did not follow their robotic instructions and then t he cheeky f ers wanted me to recommend them to my friends ,I would never recommend a company that refuses to have a human conversation with their customers . So do not trade with paypal unless you have no choice ,I find their customer care disgusting and are quite happy to watch you trade with scammers. My previous dealing s with paypal were good but I now hate this company.”

Helpful Report

Posted 4 years ago

“Paypal knowingly let me purchase a product that was falsely advertised ,they let me pay £40 for a inferior product to that advertised after me complaining with difficulty (because at no stage can you have a conversation with a human or get a complaints phone number)they wanted me to pay additional money to return the crappy product with no guarantee of getting a refund then ask me to go through several hoops ,the seller should have sent me a returns envelope I know I was not the only complainent yet the seller hid behind paypal and to add insult to injury they said I would not get a refund because i did not follow their robotic instructions and then t he cheeky f ers wanted me to recommend them to my friends ,I would never recommend a company that refuses to have a human conversation with their customers . So do not trade with paypal unless you have no choice ,I find their customer care disgusting and are quite happy to watch you trade with scammers. My previous dealing s with paypal were good but I now hate this company.”

Helpful Report

Posted 4 years ago

“- I jumped through all PayPal's hoops - My emails bare now being ignored - Account frozen as soon as I complained - Money on HOLD - even after a month - No buying or selling, I collect donations via PayPal - Solicitor action on the way DO NOT USE PAYPAL”

Helpful Report

Posted 4 years ago

“No phone no. They can't answer a simple question.”

Helpful Report

Posted 4 years ago

“I recently had problems getting a refund from a seller in China (yeah that old chestnut !). The item was faulty and after numerous e-mails containing pictures and video’s to & fro they told me to return the item “unwashed, unused & in pristine condition”. I replied that this was not possible because when I used it I discovered the fault and could I please have a postage paid label because it wasn’t anything I did that rendered it faulty. They didn’t reply, so that was when I escalated it to the PayPal resolution centre I.D No. PP-D-64161551. Again after numerous e-mails PayPal replied that “the seller has agreed for the item to be returned”. I pointed out that I had got to that stage before involving the resolution centre. They said “read the sellers terms and conditions”. I replied that if I paid the return postage of over £100 the seller could refuse to honour the refund because the item had been used. PayPal’s professional reply was “If I take a television back to a local department store I would be expected to cover the costs of the return”. My point of this review is to warn people that if they purchase goods from overseas they will get no protection from PayPal even if the goods were faulty.”

Helpful Report

Posted 5 years ago

“Paypals' customer service is so poor, Etheopia have decided to help with foreign aid.”

Helpful Report

Posted 5 years ago

“Paypal is no pal of mine! So many hacked accounts make this impossible to trust, no matter what they say this is not secure! When you are a victim of fraud they deny accountability. They love keeping your money on hold too, they say it's for security purposes but it's a whatever situation with them. Sold a legit item? We'll review that for 21 days thanks. Oh you want to now withdraw that? Give me another 5 days minimum just to make sure. Someone hacked your account and logged in on a foreign device in India and gone on a spending spree? Na that was you silly, were not liable for that. Customer service is actually shocking, literally people who will just read off a sheet and not actually give you a straight answer - that's if you can actually contact them. It's a shame they are the only way to do business with Ebay Anyway make your own choice. If you fancy your account being on sale on the darkweb then make sure your credit cards linked and be sure to sign up your family and mates, I hear they have a referral scheme.”

Helpful Report

Posted 5 years ago

“If you like having hold on money for 6 months look no further. Paypal is the most shady operated business I have even felt with . They randomly hold funds for extensive periods of time to collect interest for themselves and give no explanation as to why ! Just yesterday I received a message saying they were done doing business with me for violating there policy (no additional detail) and they were holding my honest $1550 for 6months and then they would let me know how to get it . I contacted several people and finally got someone who had there head on straight . Ended up being a system fluke and they fixed it . You can’t be sending “system flukes “ to people that are trusting you as a bank . I am no longer going to do business with them due to irresponsible business practices and knowing now they can justify taking everything I have with absolutely no reason ! I am canning eBay on that not as well for the same type of practices !”

Helpful Report

Posted 5 years ago

“I bought an item with eBay (forced to pay with PayPal) and they take the money instantly. Seller cancels the transaction offering full refund, PayPal puts the funds on hold until cancellation is processed. This takes 5 working days (read 1 week!!!) then when transaction is concluded, it’s a further 5 FULL WORKING DAYS to get MY money. I was told by PayPal and eBay that after the up to 5 working days I would get my money. They both are liars. I was also told by my bank PayPal has the capability of paying instantly but they chose not too. They are self accountable and I am looking into not only getting my money faster but how I can be compensated as this has left me with nothing at Christmas. I will keep posting negative reviews on different sites until PayPal takes notice though by the look of it half the internet hates them already.”

Helpful Report

Posted 5 years ago

“This company supports scam companies/websites. When I notified them that a scam was going on and that they were used to collect the money from the scammer, they did nothing. The scammer used PayPal to collect my had earned money!!! I wish I could give them no stars. Terrible company!”

Helpful Report

Posted 5 years ago

“They support scam company/ websites. When notified of the scam... They do nothing. A terrible company. I would love to give them no stars!!!”

Helpful Report

Posted 5 years ago

“If I could put ZERO Star I would. DO Not Trust Paypal they support a Scam company called VIPauction. This is a company that Steal your money and Paypal support them. Stop using Paypal till they have refunded every single penny paid through them to VIPauction.”

Helpful Report

Posted 5 years ago

“Useless company. Do they assess complaints properly and close cases when it is clear the seller is in default!”

Helpful Report

Posted 5 years ago

“I have a paypal account for over nine years now. I find it is only good for paypal to paypal payments. Recently I tried to withdraw money from my account, and it was a very frustrating and unsuccessful attempt. The system blocked my withdrawal with no helpful feedback as to why I can’t withdraw or how to proceed from there. I called the helpline a dozen times. It is just an automated audio version of the help section on the website. And if you succeed in reaching a person on the helpline, they just tell you what you already know. There seem to be no one responsible or capable of explaining what went wrong let alone help you out. After 4 days of trying to withdraw my money and failing. I finally gave up and returned the money to my customer and ask him to pay me in any other way except paypal.”

Helpful Report

Posted 6 years ago

“Rubbish payment security pending withdrawal left me out of pocket 25quid for 72 hours when they advertise as as instant”

Helpful Report

Posted 6 years ago

“Received an item that was not as described from a seller who had disguised their location in China. After unsuccessfully trying to contact seller decided to contact PayPal resolution centre. Despite there being a return address in the UK on the parcel, PayPal instructed me to return it to China, supplying the address and contact telephone number and suggesting I go through Parcel Monkey as cheapest way. Delivery failed as address was multi-storey block of flats and the telephone number supplied by PayPal was incorrect. Parcel was returned to UK. PayPal will give me a refund if i can prove through tracking that parcel has been delivered. Parcel cannot be delivered as contact information wrong. Parcel Monkey now saying I must pay for courier to return parcel to me. So now I have paid for goods; paid for return delivery in order to get refund; and unless I now pay for return of goods, will not even have the goods, which I could possibly sell in order to recoup a very small part of my losses. Hello Franz Kafka.”

Helpful Report

Posted 6 years ago

“Now on my 7th call to PayPal customer service this week, each time they tell me the payments made to my account have been released to me, l check my account, balance is still £0. I've emailed them around 8 times, nonsense replied. I'm now told, that the PayPal system has a bug and I won't be paid for another 21days, meaning PayPal has my money for 42days! every customer service agent I speak to has a different story, I want to get my money and shut down this account asap, this company worry me, they have far too much power over money and no accountability.”

Helpful Report

Posted 6 years ago

“After 16 years of using PayPal with no disputes, no charge backs they simply placed my account on permanent restriction i.e I can not use it. Long story but basically a call center agent decided I was "money laundering" during a call with them. Within 45 minutes my account was disabled, all messages in my message center deleted and all transactions older then about 4 weeks deleted. I used PayPal to buy and sell on Ebay. My buyers could not pay me, I could not Pay Sellers for Items I had baught (Chineese suppliers only accept PayPal) i was due refunds that could not be processed. 16 Years of Trading on Ebay with immaculate ratings instantly destroyed.Could not complete jobs i do for work as i buy parts from China and most of my suppliers only accept PayPal so my work finished. I had rudeness and arrogance from PayPal call center agents, my complaint to PayPal was dealt with in a record 45 minutes within one hour my appeal was also rejected and within 24 hours without any further discussion with me PayPal issued me their final written response to my complaint. Was this rely Investigated ? Its all been just one big nightmare and it Looks like PayPal do not feel that they need to comply with FCA Rules. just my experience.”

Helpful Report

Posted 7 years ago

“Account got hacked, which I don't blame on them. But they had NO customer service for me, in an urgent, stressful situation, absolutely unacceptable for a financial institution. I could go on but unfortunately there are plenty of others who had the same experience and the one that convinced me I wasn't biased was a British woman who's businesses was in free fall over an issue, with horrible tales to share on Youtube. I will leave PayPal as soon as a blockchain based service I can find.”

Helpful Report

Posted 7 years ago

“Goods ordered and paid for via paypal but the goods never arrived / were not delivered. I opened an issue with paypal they merely allowed use of paypal as a channel for buyer-seller discussion without intervening in any way. When I escalated as the final action I could take, they found in favour of the sellers. So I am now having to sort the problem out with the sellers myself in order to get a refund! No more paypal for me. I will just use my card and raise any queries with my bank direct.”

Helpful Report

Posted 7 years ago

Paypal is rated 2.0 based on 489 reviews