Name: Paypal
Rating: 2.03

“Laura ID: 167162 gave me horrible service. I received an email saying that someone in Georgia was using my account, and I live in Houston, Tx. I have not used my in over 10 years so the phone number and address was not up to date. When I tried calling to change my password they told me I needed to give a correct address, I offered my drivers license and social security but that was useless. I eventually was able to go through my emails and find the address where I then closed my account. This is ridiculous all I wanted was to make sure my account was safe from fraud but I went through a horrible experience. I would never use this site again, I am very disappointed in this service. You need to find a better way of identifying your users and blocking the hackers. It’s easier for hackers to access the account, than for users.”

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Posted 3 years ago

“I purchased an item which was advertised on facebook - 2 kitchen storage units for nearly $64 AUD. I didn't receive anything from the seller. I however in the meantime received two cheap children utensil gift packs in the meantime in the mail. I raised the dispute with Paypal and the resolution team favoured the seller saying the product was delivered The seller even provided them the photo of the cheap four utensils as the product. What pay pal said they saw on tracking from seller the status delivered hence closed the case. But could the paypal resolution team not see on the invoice clearly the payment was for 2 kitchen storage units.??? I think i was scammed by the seller where they gave facebook advt and then made me pay for $64 for the storage units and then delivered me cheap utensils not worth more than $5. This way they can fool the Paypal integrity check system as the tracking system would show item delivered and Paypal would conveniently close the case. I checked the seller's website it is closed too and shows 404 error So I guess the seller carried a systemic fraud by understanding the Paypal resolution mechanism and used in his favour. In this instance I was a victim of scam (and I am sure there would have been others like me as well as that advt ran on facebook for a few days) and both seller an Paypal profited from it. Very disappointed. Thankfully it was only $64 that I got scammed off. So please be careful, just don't think making Payments via PayPal will lessen your exposure to scammers.”

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Posted 3 years ago

“Shocking customer service please do not waste your time with these people”

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Posted 4 years ago

“Do not use PayPal! If anything goes wrong they wash their hands of you. I have found out to my cost. You get so much more protection from a credit card. Awful company!”

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Posted 4 years ago

“Had problem with scam...rang PayPal only to be told that I had paid for it by being a guest payer....,totally untrue ..also they were using my credit card for payments do not know where they got this from as I never use it for domestic purchases and I had never given it to them. I had 4 payments taken out each one getting bigger. No joy from PayPal at all customer service non existent...I contacted my bank and they have reimbursed me and are looking into the scam. Sorry pay pal I cannot give you any stars for your customer service unhappy customer from Bromsgrove”

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Posted 4 years ago

“This company is a disgrace!! They allow people to scam you and then take their side. No protection whatsoever. Avoid PayPal at all costs. Dreadful customer service too.”

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Posted 4 years ago

“Paypal seem to enjoy protecting scammers and ripping off their own customers. bought something from a UK company in the UK, item was shipped from a UK address but was not what i ordered. Paypal say it was a Chinese company and they are in china, sent all the evidence to them screen shots websites and shipping lable but they do not care, no refund and case closed, Who is the bigger scammer, the chinese company or Paypal”

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Posted 4 years ago

“PayPal clearly supports scammers. They don’t help their customers at all. Their customer service is dreadful and so unhelpful. If you use PayPal thinking you’ll be protected you really won’t be.”

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Posted 4 years ago

“We manufacture own products, localize Fullfilment and last 60 days had 0 chargebacks. PayPal is currently holding 500.000 usd since 180 days. Yesterday they sent an email saying that they were going to keep for longer with no end in sight. Reason being 1) we dropship (not true) 2) chargebacks received (0 in 60 days) 3) change in transactions volume ( we switched off PayPal because of the reserves) We processed 900 usd in 30 days and they are holding half a million usd to cover the risk of chargebacks.... Doesn’t make sense. We have a business with 42 people this actions are causing a lot damage to us mentally and financially. The best of all. No one seems to even bother to give us an explanation over the phone.”

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Posted 4 years ago

“I can't login into my account because I lost my phone number. No technical support, no help, nothing. They're impossible to reach UNLESS one can login into their account, but what if the problem is EXACTLY that you CAN'T login?!?!”

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Posted 4 years ago

“Aweful for everything to be honest stay well away, just use revolute”

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Posted 4 years ago

“Stupid app, scam company..”

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Posted 4 years ago

“Avoid this company. i sold 3 items on ebay last weekend. the buyer contacted me to say he bought the wrong size. so refund him the £2.50. PayPal immediatley restrict my account put a hold on £220 tell me i have lost my seller trust. they won't help me talk about this. there happy to take there over priced fee, and really don't care when i say i won't do any further business with them. we are in the middle of a lock down trying to survive, but because i refunded £2.50 to someone PayPal think this is good reason to hold £220 from me. good customer practice is only punished by PayPal disgusting company awful customer service 1 star given because -5 is not an option AVOID”

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Posted 4 years ago

“PayPal - Supporting Fraud in Business? Supporting Fraud in Business - For a payment company to keep allowing fradulent companies to use it's servies is truly shocking. PayPal is knowingly (yes I say this because many others have reported this company on both review sites and in PayPal forums) still allowing PayPal payments to be taken from pcadaptersdepot.co.uk which appears to be a UK site but is in fact a Chinese company with seemeingly fake products. My purchase of a supposedly Lenovo laptop battery is my experience where the payment was happily handled by PayPal (they took their cut!) but the product was both faulty and fake. PayPal response to this was poor to say the least, they just wash their hands of the situation through their frustrating Dispute service which doesn't take into account the actual issues that we buyers are reporting.”

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Posted 4 years ago

“PayPal failure PayPal failure, “Bait and Switch” by Chinese Vendor Not as described - claim Case ID: PP-D-81193795 This experience is a total failure. PayPal’s resolution is that I spend $20 to ship an incorrect item back to Hong Kong for $26 Refund? This vendor has admitted to sending me the wrong item. THE VENDOR SHOULD PROVIDE A RETURN PAID SHIPPING LABEL FOR THEIR ERROR. PayPal wants me to pay for the vendors mistake? This is unacceptable. The vendor has admitted to this error and owns the responsibility to correct it. The Vendor should send me a prepaid shipping label for a return of the item, they sent to me in error. Paypal should issue me a full refund for this “bait and switch” scam job that has been executed by the vendor. I attach photos of my purchase and pictures of the original folding red stool ordered, and picture of the “switched” black folding stool received.”

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Posted 4 years ago

“I couldn't get into my account. I spent 55mins on hold before giving up phoning them. I've spent ages on messenger without any joy either, basically they told me to phone again Monday. I discussed it on facebook and heard horrors such as a paypal account being cloned. I will not be using pay pal again they are incompetent.”

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Posted 4 years ago

“Raja 1 review 1 star: Bad Just now Stay away...if you can This is very greedy bank and try to avoid it. The customer service would lie to you to keep your money on hold and they will deduct their fees immediately and will not wait for a minute or so.. I always had problems with customer services and they just copy and past answers and lie about your transaction to hold your money. They will say to you that they are doing security checks but this is just an excuse to keep your balnance pending..their fees are too high..both ebay and paypal are grabing money out of sellers pockets.”

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Posted 4 years ago

“Raja 1 review 1 star: Bad Just now Stay away...if you can This is very greedy bank and try to avoid it. The customer service would lie to you to keep your money on hold and they will deduct their fees immediately and will not wait for a minute or so.. I always had problems with customer services and they just copy and past answers and lie about your transaction to hold your money. They will say to you that they are doing security checks but this is just an excuse to keep your balnance pending..their fees are too high..both ebay and paypal are grabing money out of sellers pockets.”

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Posted 4 years ago

“is my money transferred to my account, or not On 24th Jun I initiate a transfer from my PayPal account for an amount of $247.04 to my Community Federal Savings Bank Account ending in x-1028, with transaction id 3W576351PN327024T I receive an email from PayPal 26th Jun, as "Electronic funds transfer declined", as follows: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Community Federal Savings Bank declined Minimum Balance Manager's second attempt to transfer money from your bank account to your PayPal account. Balance Manager has been turned off and won't make any more attempts to restore the minimum balance that you set. To turn Balance Manager back on, log in to your PayPal account, go to your Profile, click "My money", and update the "Balance Manager" section. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I check my online banking via Payoneer. It shows the a deposit as PayPal XX-011028 for amount of $244.57, with the transaction fee included. This is from the transfer on the 24th @ $247.04. There is a discrepancy on the email and online banking. PayPal says the money isn't transferred. My online banking shows it is. And my linked account is automatically removed from PayPal. I receive an email from Payoneer yesterday morning at 04:55am which says my bank account, and Mastercard are frozen, linked to company Wirecard AG. So what's happened is, soon after I transfer the money from PayPal to my bank account, it's frozen. My money transferred To my account Turns to a black hole ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ On these discrepancies, I put it to the test by heading on to Galaxy Mall 3 where there is a BCA ATM. I go ahead with a withdrawal using my Mastercard. The ATM screen shows "your card is not usable any more". I take a photo of the ATM screen. I take a video of me putting the card in the ATM, going for the withdrawal, and the same message appearing on the ATM screen. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ On a return visit to the mall, I head for the Ranch Market Foodmall. I go for a reattempt to bill my card for my groceries. The Visa / Mastercard terminal shows "do not honor". My Mastercard neither works at an ATM, nor when going for the chip reader. I take a photos, and a video of the terminal rejecting my purchase with my card in the reader. It's confirmed. I cannot withdraw my money, nor make any purchases with my card. The email from Payoneer says Wirecard is insolvent on Thursday. The Visa / Mastercard terminal device is linked to the same company as the one linked to my frozen funds. It says Wirecard on the terminal screen, and sticker on the side of the unit - the terminal is operational at the grocery store. This doesn't explain why my money transferred to my account is inaccessible, and the Visa / Mastercard Wirecard terminal is in use, in the field, without being recalled or frozen too. Mark Berchowitz ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This is a redeployment of my same review published on Trustpilot at https://www.trustpilot.com/reviews/5ef827747dd753032477db32 only this version has my supporting documents &o images included Refer to my Google Drive folder https://drive.google.com/drive/folders/19MvYlSAZHvFiW0DIL8ex-gkNDB53vZHc as a "mirror" on the full set of content &o documents for this review”

Paypal 1 star review on 5th September 2020

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Posted 4 years ago

“access to my money, rendered inaccessible Following an implementation with PayPal, my first customer makes payment via this channel 06 Dec, 2019. I link my US Community Federal Savings bank account x-1028 to my PayPal profile. I go ahead with my first transfer of funds from my PayPal profile to my bank account 01 Jan, 2020. It's the first of 62 successful transfers between my PayPal profile and my bank account. On 26 Jun, 2020 I get an email from PayPal ~7 months later: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ "A recent transaction with your bank account ending in xx-1028 didn't go through. As a result, we have removed this bank account from your PayPal account. To re-add this bank account to your PayPal account, please confirm with your bank that all information is correct." ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ It's discovered this end, my bank account and / or linked Mastercard card(s) are frozen supposedly due to Wirecard AG filing for insolvency 25 Jun, 2020. It turns out the transfer from PayPal does go through to my account, from which my money can no longer be accessed, by me. I get an email from Payoneer my card(s) and / or accounts are unfrozen 30 Jun, 2020 as "the FCA has completed its audit and lifted the freeze". I go for restoring my prior working configuration with PayPal. How. Simply by re-linking my bank account PayPal delinks. Not so simple. My same account cannot be linked. PayPal respond on this as: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The type of Bank that you are trying to add is not compatible with PayPal. Withdrawals to this type of bank account may usually be declined by the bank. I recommend you add an account issued in US soil. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PayPal's response is obviously incorrect. Proven 62 times in a row. And my account is a US account. I cannot gain access to my own money. First on the freezing of my cards. Then on the link between my PayPal profile and my bank account taken out. And without me being able to re-establish the link between the two. From one day to the next... I'm cut off from accessing my own money. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This is a list of PayPal transaction identifiers on the 62 successful transfers to my bank account supposedly "not compatible with PayPal" 0JN82331X1852724P 4JK3583207411591M 8XM67129H7034984X 0P512363NE844032T 3WC09483YA9719406 1PU77496KK143050L 6VC78836GP4806720 7NN55024GP4965130 3JY84797FM268072N 3TN49286KA201684T 31U73668N17596248 12652097CA766800Y 4RL22022AL6196022 3FX11419DG4293119 5KE80337JR763441F 2V808371K3295253G 1PV32361AT359382K 8W487526TJ015622K 2M661309CV8268229 9VP80159WP4319055 4VH2091421402514L 3MV14584WJ2809640 3G518221M85793218 5RG11095LH8931545 64X15032AU022392X 4K072363FK525932K 6P751192NH2549740 5H745055B6038761R 3SR241309F093662N 7N502980H91365510 8S257350F1263472J 5W111628CJ810963G 48N3826130304380T 8TD00391P7326121W 0AP6933945826160R 94338315FE702322H 4RV1762571020205U 8GF165456P290535W 5LA465115Y827725B 7MA09816W6291560R 83J57984UT499152S 4RT19812XX455560L 36J24805RC319961U 2T536081J0698624M 0T2743070J231994K 2EL0676605746934V 05991157VW8501457 90B28018LY759734T 0TJ013655U789745B 2PK36130UJ9382548 6MR964329V005262A 9TB53107DK698240D 4NH78510NM652132K 1HC555759B731253S 4MY71624GK5599119 0PR207935R658390V 972297378N2932527 5MG67520PM886484H 01P9192567769090G 2EU5400573682225G 2FV01715WK7156157 3W576351PN327024T ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Refer to my Google Drive folder https://drive.google.com/drive/folders/18-DRemdzyzg_EXvbNZUd9tBDxXlb5NoL for supporting documentation &o emails. This is a redeployment of my same review published on Google reviews at https://goo.gl/maps/wkAxnd7D3TSFWtGj9 that's edited by Google with all my supporting documents on this review removed”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Paypal Reviews