PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,847 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 4th November 2025

Stephanie

Jill Legg

PerfectFit 5 star review on 1st November 2025

Lisa

Gillian Blythe

PerfectFit 5 star review on 26th October 2025

Anonymous

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 harnesses size M. They did not fit my dogs so I sent them back for an exchange and waited 3 weeks heard nothing so I chased them up and they said they hadn’t received them. I found the tracking details which they had signed for them. I got told they were still in the returns process so in the end I just asked for a refund. I was told my refund had been processed and would take 2 days. I’ve waited over a week and still no refund. I would not order from this company.”

Helpful Report

Posted 2 years ago

Hi Paula, we are so sorry to read this. We are unsure of what happened with your return parcel but we refunded you back into the account that you paid with last week. It is most unusual that you have not seen this refund in your account, so please email us so we can look into this issue in more detail. info@perfect-fit-dog-harness.com Look forward to getting this resolved for you. Team PF

Posted 2 years ago

“I have had to give this only one star and it’s not a reflection of the harness which appears to be well made and comfortable, it’s on the service which has meant I have been unable to use this since it arrived 2 weeks ago. I contacted perfect fit via the email provided for advice and despite chasing it up with 2 further emails have not yet received a reply. This is very disappointing as I chose perfect fit on the recommendation of my local dog behaviourist. He was impressed with the harness and the service. He is also very disappointed in the poor service I received and will not be recommending perfect fit going forward. It would be appreciated if my emails could be looked at and replied to asap.”

Helpful Report

Posted 2 years ago

Hello Fiona. It is most unusual for this to happen. We pride ourselves on our after sales support and we are so sorry that you have not had a reply from us. Having taken a look at the email thread, its seems that our reply to you bounced back and we were unable to reach your mail box. We will message you privately now, and get this resolved for you ASAP. Thank you for high-lighting this Fiona.

Posted 2 years ago

“hello I have not received my harness”

Helpful Report

Posted 2 years ago

Thank you for getting in touch, Caroline. We have investigated your order and can see that there was an issue with customs. We will be in touch to arrange for this to be resent.

Posted 2 years ago

PerfectFit is rated 4.9 based on 2,847 reviews