PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 2,338 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 2nd May 2025

722

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was to awkford fitting it , sent it back”

Helpful Report

Posted 2 weeks ago

Thank you or the feedback, George. We are always happy to help with fitting advice over the phone or via email. If you would like to give it another go, please do get back in touch and we will be happy to advise 😃

Posted 1 week ago

“I haven’t received my order as yet Ordered 02/04 currently 09/04 ? How long is delivery ?”

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Posted 3 weeks ago

Thank you for your review, Laurie. I have had a look at your order and it does seem to be taking quite a long time to get to you. We will contact you directly and arrange for it to be resent. Do accept our apologies.

Posted 3 weeks ago

“Unfortunately, I ordered the same size that I always order, but they have moved the strapping points in by an inch on all sides, which means it no longer fits. I have no idea why they’ve done this.”

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Posted 3 months ago

Thank you for your feedback, Zoe. We have messaged you directly regrading this, as the design of the harness has not changed, so it sounds as if we need to do a bit of investigating to see what is going on here 😊

Posted 3 months ago

“Delivery was quick but processing returns is very poor, I have been waiting 2 weeks waiting to return two items, waiting for perfectfit to agree and give instructions”

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Posted 3 months ago

We have just checked for you and it doesn't look like we have received your return, Margaret so it seems like something has gone wrong. Don't worry, we can certainly sort this out for you 😊 We will be in touch directly to organise your refund or exchange.

Posted 3 months ago

“The front piece is too big although I have the right girth measurements”

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Posted 9 months ago

Thank you for your feedback, Katherine. We're sorry to hear that the front section of your harness is too large. We can certainly exchange this for you. Keep everything that you have for the moment. We can send you out some alternative pieces to try, free of charge. We just ask that you send us back any unwanted items once you are happy with the fit. In the meantime, please do not use the harness as the pieces need to be in resalable condition to be exchanged. If you would like to explore this option, please drop us an email to: info@perfect-fit-dog-harness.com and we will be happy to help you :)

Posted 9 months ago

“Sorry to say, although Perfect Fit harness was recommended by Puppy School and buying the whole system was expensive, my dog would not entertain wearing it all. She was able to get out of the harness even though it was fitted correctly as per instructions. We have had to go back to the cheaper harness we had originally purchased.”

Helpful Report

Posted 1 year ago

We are sorry to hear that your pup wasn't happy in their harness, Bron. It sounds to us that it might be a sizing issue. Please do email us at info@perfect-fit-dog-harness.com and we would be happy to explore other size options with you. We can send you out some alternative pieces to try, free of charge. We just ask that you send us back any unwanted items once you are happy with the fit.

Posted 1 year ago

“Received email a week ago stating dispatched but still havent Received it.”

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Posted 1 year ago

Thank you for taking the time to write us a review. I'm sorry to hear that you have not yet received your order. I have investigated this for you and messaged you directly.

Posted 1 year ago

“I ordered a spare peice for under the belly as the previous clip snapped and would no longer connect. Unfortunately the clips seem smaller size and although they do connect into the larger clip peice of the other part of the harness, they aren't a perfect fit! I have to fiddle with it and pull it to test if it has clipped in, it has come loose a few times now. As a result of this I don't feel confident putting my dog in it for walks so I've bought a different harness. Quite disappointed.”

Helpful Report

Posted 1 year ago

HI Michelle, we are so sorry to hear this. It sounds like you might be using pieces from both the 15mm and 20mm ranges, which are not safely compatible with each other. Please email us so we can process an exchange for you, ensuring that you have 3 pieces from the same size range. Our email is info@perfect-fit-dog-harness.com. We look forward to resolving this for you :)

Posted 1 year ago

“I cannot review at this time. I have not received them yet or a tracking #.”

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Posted 1 year ago

Thank yo for your review, Nancy. I have just emailed you your tracking number and can see that it is due to arrive today :) Please do email us at info@perfect-fit-dog-harness.com if yo have any further queries.

Posted 1 year ago

“I bought the size which was recommended but my dog is still pulling like a steam train and the harness has made no difference to that. Maybe I’m using it wrong or need a different lead.”

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Posted 1 year ago

Thank you for getting in touch, Sarah. Although the design of the harness has the dog's comfort and safety as it's focus, which is often sufficient to encourage the dog not to pull as there are no more choking sensations around the throat or sharp edges rubbing against its skin, it is not an anti-pull harness as such. However, the front piece of the harness comes with an extra D-ring for more steering control, a helpful tool to use alongside positive reinforcement loose-lead training.

Posted 1 year ago

“Two days after receiving the harness we went on holiday and on the first day a clip broke. It is still just usable but I intend to return when our holiday is over.”

Helpful Report

Posted 1 year ago

Thank you for getting in touch, William. I’m really sorry to hear that the clip has broken on a section of your harness. This is not what we would normally expect from our harness and we can certainly replace this for you. We will contact you directly.

Posted 1 year ago

“The harness is lovely and soft and comfortable however the front Y piece has torn already. For such an expensive harness I would have expected it to last a lot longer.”

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Posted 1 year ago

Thank you for your feedback, Sarah. It's lovely to hear that you find the harness soft and comfortable :) We're sorry to hear that the front piece has already torn. This is most unusual and certainly not what we would expect from our harness. Our customer service team will be in touch to see if we can rectify this issue for you.

Posted 1 year ago

PerfectFit is rated 4.9 based on 2,338 reviews