PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 2,446 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 18th June 2025

754

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As the name says, it is a Perfect Fit! Great customer service and a quality product that my puppy feels safe in and has room to grow into. Highly recommend!”

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Posted 13 hours ago

It is lovely to hear that your puppy seems and happy and secure in their harness, Shiona and that you are happy with the fit. We are pleased that we are living up to our name! 😊 Thank you for taking the time to leave us your feedback.

Posted 11 hours ago

“We re very pleased with Roxy’s new harness, it is indeed a perfect fit! We ve ordered a second one as they wash well, our older dog, Ruby has two that she’s had for about three years which get washed and used daily , great quality product !”

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Posted 19 hours ago

Aw, just look at Roxy and Ruby in their matching PerfecFits! So sweet! It is great to hear that you have come back to us once again and that your harnesses are standing the test of time, Lynda 😊

Posted 11 hours ago

“Harness was quick to arrive and good quality. Unfortunately bottom strap was too long on the Medium front piece. Perfect fit were quick to send out alternative pieces to try, but none of the combinations worked so it will all have to go back. Disappointed because the harness was otherwise lovely, just couldn’t understand why the link strap was quite so long on the medium.”

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Posted 1 day ago

Thank you for your feedback, Stephen. I'm sorry to hear that we weren't able to help you to find the best fit for your dog this time. We will certainly pass your thoughts on to the development team.

Posted 11 hours ago

“Very friendly efficient compeny to deal with and an excellent product.”

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Posted 1 day ago

It i wonderful to hear that you are happy with your new harness and that the team looked after you well 😊

Posted 11 hours ago

“The staff were very helpful in finding the perfect fit for my dog. Many thanks!”

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Posted 1 day ago

And thank you, Julia for the lovely review. It is great to hear that the team looked after you well to ensure the best fit for your pup 😊

Posted 11 hours ago

“Excellent service. One of the clips had broken somehow & we were sent a new part, free if charge, almost immediately. No quibble, no problem just a great 'can do' attitude.”

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Posted 2 days ago

It is great to hear that the team looked after you so well and sorted your broken clip nice and quickly, Racheal. Thank you for the review! 😊

Posted 11 hours ago

“Perfect Fit Paco Pouch: A Game Changer for Treat Time! Initially, I admit I had some reservations about the size of the Perfect Fit Paco Pouch. I worried it might be cumbersome or simply too big for what I needed. However, after using it for a while, I can confidently say that my concerns were completely unfounded – it's actually perfect! The size is just right for holding a generous amount of high-value treats, ensuring I never run out during a long walk or training session. What truly elevates this pouch above others is its thoughtful design. The handy zip pocket is ideal for my phone and a roll of poo bags, keeping everything conveniently accessible and preventing the frantic rummaging I used to do with other treat bags. But the real star of the show is the magnetic closure. This is an absolute game-changer! No more fumbling with drawstrings or clips, especially when I need to reward quickly. It snaps shut securely, keeping treats fresh and preventing accidental spills, yet opens with effortless ease when I need to grab a reward. My two boys, Nico and Ziggy, are living proof of how fantastic this pouch is. The moment they see me clip it on, their tails start wagging furiously. They've clearly associated the sight of the Paco Pouch with delicious, high-value treats, and now they trot alongside me like perfect gentlemen, eagerly anticipating their rewards. If you're looking for a practical, well-designed, and highly effective treat pouch, look no further. The Perfect Fit Paco Pouch has exceeded my expectations and made our walks and training sessions so much more enjoyable. Highly recommended!”

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Posted 2 days ago

Thank you for leaving us such a lovely and thorough review, Sheila. It is just wonderful to hear how happy you are with your PacoPouch and that you are a fan of the design, especially the magnetic shutter. We love that Nico and Ziggy associate the pouch with a nice treat! Brilliant! 😊

Posted 12 hours ago

“The harness didnt quite fit right so I contacted customer services who very quickly responded and sent me to different pieces. Now it fits perfectly!! Highly recommend”

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Posted 3 days ago

We love that you found the exchange service quick and easy to ensure the best fit for your pup, Jess. Thank you for leaving us your lovely feedback 😊

Posted 14 hours ago

“Customer service is second to none. We ordered the wrong size harness for our labrador. After ringing customer service and explaining we measured wrongly, Perfect Fit could not have been more obliging. They sent us replacement sections the next day, at no extra cost and just kindly asked us to return the section that did not fit, even though we had used it. We have a strong labrador that pulls on the lead. We bought a harness and a 2 metre training lead which we are using, plus, we then bought a 1 metre lead which is attached to the the back of the harness. We have definateley seen an improvement. The leads are so soft to hold which is great, especially as I have joint problems in my hand. Would definateley recommend Perfect Fit to anyone.”

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Posted 3 days ago

Thank you for taking the time to leave us such a lovely review. It is great to hear that you have seen an improvement whilst using the harness and that you find the lead nice and comfortable to hold 😊

Posted 14 hours ago

“This is the second Perfect Fit harness that I have bought for my dog, Sadie. The first one was 5 years ago, when she was just 6 months old. I've been able to adjust the harness as she grew but thought it was time she had a new one! Sadie is a mixed breed dog so isn't a standard shape so I emailed Perfect Fit with her measurements and her new harness fits her perfectly! Photo - Sadie on holiday today, wearing her new harness! :)”

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Posted 4 days ago

Awww! We are loving the picture of Sadie on her hols in her smart new harness, Meryl. She's just beautiful! 😊 Thank you for sharing the picture, for coming back to us once again and for taking the time to review us.

Posted 14 hours ago

“Ordered another harness top piece to match new lead and swiftly delivered the following day. Excellent service and quality product as usual.”

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Posted 5 days ago

A matching top and lead is a must, Jane! 😊 Thank you for coming back to us once again and for taking the time to leave us a review.

Posted 14 hours ago

“Amazing amazing service and brilliant harness. Jake could not have been more helpful and kept sending pieces of harness in different sizes (no postage costs) until the Perfect fit was achieved. Could not recommend highly enough!”

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Posted 5 days ago

Thank you for the review and for sharing the picture with us. Your pup certainly looks happy in their new harness... just look at that smile! Gorgeous! 😊 It is great to hear that Jake looked after you so well. We will be sure to pass in your thanks.

Posted 14 hours ago

“So impressed with the excellent customer service for this product! It’s difficult to get a harness for my dog they were great with advice and extra options so she now has a perfectly fitting harness she’s happy to put on. Fantastic service you rarely see these days!”

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Posted 6 days ago

It is wonderful to hear how well the team looked after you, Judith 😊 We also love that your girl is happy in her new harness.

Posted 5 days ago

“Excellent service and advice. This was a repeat order. Fast delivery. Highly recommended.”

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Posted 6 days ago

We love that the team looked after you well and that your order arrived in good time, Roger. Thank you for taking the time to leave us your feedback 😊

Posted 5 days ago

“Jake and the team sorted us out with exemplary, first class customer service. We are so impressed by this, not to mention the product itself. Our mini-schnauzer has a perfect fit, PerfectFit harness that is comfortable and looks great too! Thanks Jake!”

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Posted 6 days ago

This is great to hear! Thank you for the fab review! We will be sure to pass your thanks on to Jake 😊

Posted 5 days ago

“Really pleased with the harness. The staff were really helpful ensuring that it was the best fit possible. The first one was a little big so they sent three new pieces via next day delivery for us to mix and match until we got the ‘perfect fit’. Our dog pulls very badly and so far this seems to have calmed her down a little and we are reassured knowing it won’t be rubbing her or piling on her neck, whilst we continue to try and improve her heel walking. Many thanks.”

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Posted 1 week ago

And thank you, Katie for your lovely review! 😊 It is really good to hear that you found our exchange service useful to ensure the best fit for you pup and that the team looked after you well.

Posted 5 days ago

“Great equipment, excellent service, fair prices. Why isn't every company like this?”

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Posted 1 week ago

Thank you for taking the time to leave us such a positive review, Nick. it is wonderful to hear that you are happy with your new harness and that you found it to be value for money 😊

Posted 6 days ago

“Extremely helpful when I needed to return part of a harness. Would definitely recommend.”

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Posted 1 week ago

Thank you for recommending us, Elizabeth. It is great to hear that the team looked after you so well 😊

Posted 6 days ago

“After previously purchasing three harnesses for my now 14 month old Cockapoo from other supplier brands and not being totally happy with them due to their “standard fit”, I was recommended to try PerfectFit and I’m so glad I did. After measuring my pup and contacting PerfectFit customer services via live chat with his details, I was advised on which size to go for and I was absolutely delighted that when it arrived, it was indeed a perfect fit. My pup looks so much more comfortable wearing it, we both couldn’t be more happier. Thank you”

PerfectFit 5 star review on 10th June 2025

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Posted 1 week ago

Thank you for the lovely review, Julia. It is so good to hear how comfortable your pup is in their new harness and that you found the Live Chat useful in choosing the best fit.

Posted 1 week ago

“Love the harness. Fast delivery. Contacted Gilly regarding an exchange, for the front piece, it was sent out same day. Cannot fault any part of purchasing the harness, and would certainly recommend to others.”

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Posted 1 week ago

Thank you for your lovely review, Marilyn 😊 It is wonderful to hear that you found the exchange process quick and easy and that Gilly looked after you well. We will be sure to pass on your thanks.

Posted 1 week ago

PerfectFit is rated 4.9 based on 2,446 reviews