PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,572 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,572 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 27th July 2025

Marta

PerfectFit 5 star review on 26th July 2025

Helen

Kim Carey

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was recommended to Perfect Fit by my vet. I phoned the company and spoke to a lovely man called Jake who helped me through the process of choosing the correct size. The new harness and lead arrived a few days later and I was so impressed, it is indeed a PERFECT FIT. If you are looking for a great harness for your dog, look no further.”

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Posted 6 days ago

Thank you for taking the time to leave us a review, Jean. It is great to hear that you are happy with the fit of your pup's new harness and that Jake looked after you so well. We will be sure to pass on your thanks 😊

Posted 6 days ago

“Can’t rate this harness highly enough, after expending lots of money on mediocre harnesses I’m so glad I’ve found this brand. Customer service is by far the best I’ve had in along time. Spoke to someone to help me find the right harness for our dog, he was extremely helpful and very knowledgeable on the product. Thank you”

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Posted 6 days ago

This is great to hear, Lucy! We love that you are so pleased with the fit of your new harness and that the team looked after you so well. Thank you for for leaving us such a lovely review 😊

Posted 6 days ago

“I emailed for advice of which size to get for my puppy and got an answer very quickly. I ordered and again the harness arrived in good time. It's fits my puppy well and I am very pleased with both the harness and the customer service. Will definitely be back when he outgrows this one.”

PerfectFit 5 star review on 29th July 2025

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Posted 1 week ago

What a little cutie, Claire! 🥰 Thank you for sharing the pictures of your little one in their new harness. Absolutely adorable! It is great to hear that you are happy with the fit and that the team looked after you well. We look forward to hearing from you again as your pup grows.

Posted 6 days ago

“Love the options of colours, and were super helpful with sizing.”

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Posted 1 week ago

It's great to hear that you are a fan of the colour selection, Megs. Have you seen the limited addition leopard print??? 🐆 Thank you for taking the time to leave us a review 😊

Posted 6 days ago

“Great harness perfect fit for my German Shepherd and great value for money and lovely colour”

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Posted 1 week ago

Thank you for your review, Jennifer. It is wonderful to hear that your lovely GSD is happy in their new harness and that you are pleased with the quality and colour 😊

Posted 6 days ago

“All 3 of my dogs have the perfect fit harness snd have for many years, wouldn’t use any other brand”

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Posted 1 week ago

We are very pleased to hear that you and your three pups are with us for the long haul, Andrea! Thank you for taking the time to leave us a review 😊

Posted 6 days ago

“Customer service with PerectFit is exeptional. We were not sure the first harness we ordered was a perfect fit, so they sent us various other parts so we could make up a harness to fit.”

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Posted 1 week ago

It is great to hear that you found our exchange service useful to find the best fit for your dog, Mark. Thank you for the review! 😊

Posted 6 days ago

“This is the 2nd bought my 3rd is on order, got one for my cocker puppy, purchasing a further 2 for my chihuahuas, lovely and comfy, nice colors I've now got red, yellow which is more luminous green, and I'm awaiting a jade harness too, the only thing I suggest the company does is ditch the plastic envelopes and go to paper.”

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Posted 1 week ago

Thank you for the feedback regarding the bags, Beverly. We will certainly pass that on to the development team. It is great to hear that you are a fan of our colour selection 😊

Posted 6 days ago

“Customer service is so good. I ordered the wrong size and got a replacement very very quickly. The harness is fantastic. It fits brilliantly and with the front and back D-rings it makes it easier to walk our pooch.”

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Posted 1 week ago

It is great to hear that the team sorted your exchange nice and quickly, Nicola and that you are finding walks a little easier now. Thank you for taking the time to leave us a review 😊

Posted 1 week ago

“The customer service I have received from PerfectFit has been excellent. The harness I ordered has been great but unfortunately I had an issue with the matching lead. After contacting customer service, the issue was dealt with immediately and rectified. Just brilliant. I would definitely recommend the harness and the company.”

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Posted 1 week ago

It is wonderful to hear that the team looked after you so well to sort the issue with your lead. Thank you for recommending us! 😊

Posted 1 week ago

“I'm truly gobsmacked of the quality of the product. No problem to put on and take off. My pup get used to it very quickly. Fits very well too. Thank you”

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Posted 1 week ago

And thank you, Marta for the review and for sharing the pictures of your beautiful pup in their new harness. Just adorable! We are loving the red! 😍

Posted 1 week ago

“Harnesses are very comfortable for dogs especially small ones. Recently replaced existing Perfect Fit harnesses that have been in use for 7+ years but this time with coloured ones. We and our dogs love them”

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Posted 1 week ago

It is wonderful to hear that both you and your pups are happy with your harnesses, David 😊 Thank you for coming back to us for a second time! See you again in another 7 years!

Posted 1 week ago

“Great adjustable harness and comfortable for my dog. Love that it doesn’t have to go over his head as he doesn’t like that! Customer service was excellent. Knocking off 2 stars as paid £25 for the Paco pouch and after just 6 or so months of use, the faux leather is cracked and peeling, plus the back loops for the strap are coming off.”

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Posted 1 week ago

Thank you for taking the time to leave us your feedback. We are very pleased to hear that you are happy with your harness and that the team looked after you so well. We are sorry to hear about the issues with your PacoPouch. This certainly isn't what we would usually expect from our products and we can certainly replace or refund it for you. We will be in touch directly to arrange this with you.

Posted 6 days ago

“Bought 2 for my pup.great harness”

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Posted 1 week ago

Thank you for your double order, Richard and thank you for taking the time to leave us a review! 😊

Posted 1 week ago

“What an amazing company! They were so very helpful in making sure I got the correct size of harness for my dog, and now we have one that fits " perfectly " ( no pun intended!), I am absolutely delighted with it. It's very well made and it's obvious that everything is designed for the comfort of the dog first and foremost . I would recommend this harness- and the very knowledgeable and helpful team- to anyone.”

PerfectFit 5 star review on 25th July 2025

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Posted 1 week ago

It is wonderful to hear that you are so happy with your dog's new PerfectFit, Marian! You beautiful pup looks adorable in it, too! Thank you for sharing 😍

Posted 1 week ago

“We have had 9 dogs, 6 of which were CKC spaniels. This is the first time that I have purchsed a PerfectFit harness at the recommendation of someone in our dog training course. I am so glad she did! The harness arrived the following day but I found that it was a bit too loose as Dylan is in the cusp of 2 sizes. I spoke to Jake who sorted out the problem immediately and the replacement 2 parts arrived the next day. It is so good to be able to speak to an actual 'human' and I am so impressed with their customer service which I think is second to none!”

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Posted 1 week ago

Thank you for your review, Maureen 😊 It is great to hear that you are so pleased with Dylan's new harness and that Jake sorted your exchange nice and quickly. We will be sure to pass on your thanks to him.

Posted 1 week ago

“Lovely soft bit robust harness. My dog ran away from his old harness because it wasn't very comfortable but waits for me to put his Perfect fit on. Walks are now more enjoyable and fun. Love the idea that you don't have to replace the whole thing, just the piece you need to change. Great concept and customer service”

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Posted 1 week ago

Thank you for taking the time to leave us such a lovely review, Sally! It is just wonderful to hear that your pup is happier in in his PerfectFit and that you are both enjoying walks more now 😊

Posted 1 week ago

“This is the harness I have been looking for for my wayward puppy who is taking his first walks out. It goes on him without any worrying need to go over the head. It fits perfectly and I love the fact that I can buy larger pieces as he grows. It is safe, secure and has helped us achieve the walks he is now loving. Thank you.”

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Posted 1 week ago

And thank you, Tina for taking the time to leave us such a lovely review. it is so good to hear that your puppy is enjoying his first walks in his new harness. Wishing you many happy walkies ahead! 😊

Posted 1 week ago

“The Perfectfit harness, is by far the best harness I have brought for my dog, no more pulling him by the neck. I would highly recommend this harness company, also very friendly and super helpful staff.”

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Posted 1 week ago

We love that you are so happy with your dog's new harness, Seniz and that you are happy with your new harness. Thank you for taking the time to leave us a review.

Posted 1 week ago

“Great quality harness with fast delivery and excellent customer support.”

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Posted 1 week ago

Thank you, Martin! 😊 We are very pleased to hear that you are happy with the quality if your harness, that the team looked after you well and it arrived in good time.

Posted 1 week ago

PerfectFit is rated 4.9 based on 2,572 reviews