PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 2,338 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 2nd May 2025

722

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Harness arrived. They said email them if it was not a perfect fit to get the correct pieces delivered. I have not received a reply or phone call of any sort. Or the pieces I need. Sadly returning due to poor customer service.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Lesley Anne. We can see from our records that we replied to you on 11/12/2024 regarding your exchange. It is possible that it went in to your junk/spam folder, which is why you have missed it. We will try contacting you again directly, so please double check these folders just in case it happens again.

Posted 3 months ago

“I know that your harnesses are wonderful, which is why I was so happy to win one in a charity raffle in July. Since emailing and sending my and my dog's details, I've heard nothing. I've called on numerous occasions, and each time I've been told that there's no one from that department who was available, but someone would call me back. No one has called. I donated to the same raffle, and honoured my donation. It's incredibly disappointing that a company of your reputation doesn't do the same.”

Helpful Report

Posted 4 months ago

We are so sorry to hear this, Mark! It certainly sounds as if something has gone wrong as this is most unusual. We pride ourselves in quick response times and outstanding customer service. We also always honour the numerous donations that we make to charity auctions. We will contact you directly to sort your free harness straight away 😊

Posted 4 months ago

We have an update for you, Mark! We have, in fact replied to all of your messages. It might be worth checking your spam/junk folder in case they are going in to there. We have replied again this morning 😊

Posted 4 months ago

“Still not received it. So impossible to review”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Kelvin. I have just had a look for you Royal Mail say that they delivered it at 11.59am on 31st October. Would it be possible to double check in any 'safe places' and with neighbours who may have taken it in for you? If it does not turn up, please do email us at:info@perfect-fit-dog-harness.com and we will certainly be bale to help you out.

Posted 5 months ago

“Couldn’t get a harness to fit my dog despite trying different attachments, so a complete waste of time and delivery charge.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Ruth. We're sorry to hear that the harness didn't fit your dog as expected, this doesn’t happen very often! We are more than happy to send you out some more sections, with new delivery free to see if we can try and find something better? We will send you an email and see if we can get this sorted.

Posted 6 months ago

“I purchased from you 3 years ago when you sold 2 separate pieces. I purchased size 1 for her back and size 4 for the chest. Fit perfect. I ordered size xxs, it is huge! My dog weighs 4 1/2 pounds! Totally dissatisfied”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Victoria. The harness that you are describing is the Tiny 1-4 harness and the good news is that we still sell these and will happily exchange this for you :) We will contact you directly to organise this.

Posted 7 months ago

“Still waiting for it to arrive!”

Helpful Report

Posted 7 months ago

Thank you for your review, Diane. We have just had a look for you and Royal Mail say that they delivered your parcel yesterday (9th Sept). We will contact you directly to double check this.

Posted 7 months ago

“Not a perfect fit as advertised. It’s not tailored to your dog, it’s a generic size they hope fits your dog perfectly. False advertisement!.. Disappointed to say the least.”

Helpful Report

Posted 8 months ago

Thank you for your feedback, Peyton. We're sorry to hear that you are not happy with the fit of your harness. The PerfectFit Harness is made up of three separate sections, all of which come in multiple difference sizes. This means that we can mix and match the different pieces to find the best combination for your pup. We can send you some alternative pieces to try, free of charge so that you can try them with the pieces that you already have. We will contact you directly to see if your would like to take advantage of our exchange service.

Posted 8 months ago

“I've tried almost every harness out there at this point and some are better than others. The Perfect Fit harness is not that great and I cannot recommend it. The straps loosen too much just from one 20 minute walk, they just don't stay in place. The angle of the straps around the neck and shoulders is just awkward and buckles on the top area where. The angle of rear straps and where they clip onto to top of the harness just doensn't seem like a good design. It's needs an extension around the body in order for that angle of the attachment points to work and for the harness to stay in place around the body. The D-ring on the top is in the worst place--towards the front part so when you walk alongside your dog the leash pulls on the harness and it rotates to the side so it never stays in place. I gave this a one star because this is actually the worst harness of this type that I've tried. For reference, my dog is 64lbs and 3 yrs old. There are better and lower costing harnesses on the market.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Rio. We're sorry to hear that you do not feel that you can recommend the harness. We are just wondering if there might be an explanation for the problems that you are experiencing as it is most unusual for the straps to loosen and the fit to as awkward as you describe. Our first thought is that it might not be on your pup quite right as the D-ring on the top piece should be at the tail end and not sitting towards the front and the harness should not twist. We will contact you directly to offer some assistance.

Posted 9 months ago

“Excellent”

Helpful Report

Posted 10 months ago

Thank you for your review! We are very happy to hear that you think your new harness is excellent :)

Posted 10 months ago

“Another training bag not up to the job; it’s coming apart where the belt strap meets the bag and the belt strap doesn’t stay put. Disappointed to say the least”

Helpful Report

Posted 11 months ago

Thank you for your feedback. I’m really sorry to hear that belt strap has come away and doesn't stay in place on your PacoPouch. This is most unusual and not what we would normally expect from our products. We will contact you directly to discuss how we can help with this issue.

Posted 11 months ago

“Still waiting for it to arrive!”

Helpful Report

Posted 11 months ago

We're sorry to hear that you have not yet received your order. This is most unusual. We have contacted you directly to sort this out for you.

Posted 11 months ago

“When I have received my order, I will leave a positive review, for the moment still nothing received from you!!!!!”

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Posted 1 year ago

We look forward to hearing how you get on :)

Posted 1 year ago

“Je n'ai pas reçu le harnais bloqué à la douane, j'attends le remboursement qu'on doit me faire et toujours pas effectué.merci”

Helpful Report

Posted 1 year ago

We are very sorry that your harness is currently sat at customs. As an apology for the delay, we have refunded the full amount to you. This was issued to you on 13/01/2024, shortly after you emailed us. Please note that it can take up to 5-10 working days to show in your account. Please do let us know if we can help any further.

Posted 1 year ago

“I only have half a harness. The top bit. Was this a mistake by Perfectfit or was I supposed for some inexplicable reason supposed to order the bottom half separately?”

Helpful Report

Posted 1 year ago

Thank you for your review, Paula. As the harness is made up of three individual sections, we sell them in both 'bundles' of all three sections together or individually so that customers can upgrade singular sections of the harness as and when they need them. This is especially useful for puppies as they grow as it avoids having to replace the entire thing straight away. We will be in touch directly to advise on which other sections you require.

Posted 1 year ago

“I haven’t even received my order, which I have emailed the customer service team about with no response, now I’ve received an email asking to leave a review!!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Jasmine. We have double checked and can see that your issue was resolved vis email yesterday morning with Steph. However, please do get back in touch if you have any further queries and we will be happy to help :)

Posted 1 year ago

“Did not receive it yet.”

Helpful Report

Posted 1 year ago

We're sorry to hear that you have not received your package as yet. I have tracked your order and can see that it is has entered your country and is on route to you. I have forwarded your tracking number privately so that you can keep an eye on it. Please look out for emails which may require action and remember to check your junk folder. If you have any further queries please email us at info@perfect-fit-dog-harness.com.

Posted 1 year ago

“Good fit around the girth but was way too big around the chest/neck. Also the quality did not merit the cost paid.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Hazel. We would be happy to help to get a better fit for your pup. We can exchange sections of the harness, free of charge. Drop us an email at: info@perfect-fit-dog-harness.com and we will be pleased to advise.

Posted 1 year ago

“Rubbed my dog under arm pit area badly even after adjusting multiple times. Followed measurement instructions. Contacted the team who responded then ignored further messages”

Helpful Report

Posted 1 year ago

We're sorry to hear that this issue with your harness has not yet been resolved, Laura. We will contact you directly as we can certainly send you out some alternative pieces to try, free of charge so that we can get a good fit for your dog.

Posted 1 year ago

“I ordered 2 harnesses size M. They did not fit my dogs so I sent them back for an exchange and waited 3 weeks heard nothing so I chased them up and they said they hadn’t received them. I found the tracking details which they had signed for them. I got told they were still in the returns process so in the end I just asked for a refund. I was told my refund had been processed and would take 2 days. I’ve waited over a week and still no refund. I would not order from this company.”

Helpful Report

Posted 1 year ago

Hi Paula, we are so sorry to read this. We are unsure of what happened with your return parcel but we refunded you back into the account that you paid with last week. It is most unusual that you have not seen this refund in your account, so please email us so we can look into this issue in more detail. info@perfect-fit-dog-harness.com Look forward to getting this resolved for you. Team PF

Posted 1 year ago

“I have had to give this only one star and it’s not a reflection of the harness which appears to be well made and comfortable, it’s on the service which has meant I have been unable to use this since it arrived 2 weeks ago. I contacted perfect fit via the email provided for advice and despite chasing it up with 2 further emails have not yet received a reply. This is very disappointing as I chose perfect fit on the recommendation of my local dog behaviourist. He was impressed with the harness and the service. He is also very disappointed in the poor service I received and will not be recommending perfect fit going forward. It would be appreciated if my emails could be looked at and replied to asap.”

Helpful Report

Posted 1 year ago

Hello Fiona. It is most unusual for this to happen. We pride ourselves on our after sales support and we are so sorry that you have not had a reply from us. Having taken a look at the email thread, its seems that our reply to you bounced back and we were unable to reach your mail box. We will message you privately now, and get this resolved for you ASAP. Thank you for high-lighting this Fiona.

Posted 1 year ago

PerfectFit is rated 4.9 based on 2,338 reviews