PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,847 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 4th November 2025

Stephanie

Jill Legg

PerfectFit 5 star review on 1st November 2025

Lisa

Gillian Blythe

PerfectFit 5 star review on 26th October 2025

Anonymous

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought as Christmas present for my daughter's dog, so not able to fit it yet. Just hope if it not the right fit at Christmas that I will still be able to exchange? Couldn't give proper star rating, but field was required to submit comment so went down the middle.”

Helpful Report

Posted 6 hours ago

“Not quite the perfect fit, big difference between small and medium. My awkward dog needs shorter bottom adjustment than medium provides but small is too small on the neck. The worse about this is you have to pay postage both ways so money wasted. I'll have to adapt the harness myself. However, well built harness and lead, very good quality.”

Helpful Report

Posted 3 weeks ago

So sorry about this Andrew. We are happy to cover the postage fees to send items to you so you can mix and match new pieces with your original harness, please let us know if this did not happen, and we can reimburse you.

Posted 3 weeks ago

“It’s too big on my pup. And I don’t know what to do. It’s just the bottom part what is big. But other a that amazing he doesn’t pull.”

Helpful Report

Posted 1 month ago

Thank you for your review, Isabella. Don't worry. we can certainly help to see if we can get a better fit. Keep everything that you have for the moment. I can send you out some alternative pieces to try, free of charge. We just ask that you send us back any unwanted items once you are happy with the fit. We will contact you directly to arrange this.

Posted 1 month ago

“Perfect fit is exactly what it says, this is the fourth one I've bought. However struggled with the website this time, had to keep logging out to update each item. Also tried to place order by phone but was told no one was available and that they would call me back. No one did. So in summary the product is 5star but customer service not what I've come to expect over the last nine years.”

Helpful Report

Posted 1 month ago

Thank you for the review, Yvonne. We are sorry to hear that you did not hear back from us, that is most unusual, so do except our apologies. Although we have not had any other reports of customers having problems placing an order, We have passed your feedback regarding this on to the IT team just in case ☺️

Posted 1 month ago

“I actually phoned for advice and i was told someone would get back to me. They never returned my call. I think it is fitted alright but it seems a little loose.”

Helpful Report

Posted 2 months ago

Thank you for the review, Judy. We are sorry to hear that you are still wating for a call. We have had a look back at our records and it seems we did try to call you, but had the incorrect phone number. However, we can certainly help with getting a better fit ☺️ Keep everything that you have for the moment. I can send you out some alternative pieces to try, free of charge. We just ask that you send us back any unwanted items once you are happy with the fit. We will contact you directly to arrange this with you.

Posted 1 month ago

“Great adjustable harness and comfortable for my dog. Love that it doesn’t have to go over his head as he doesn’t like that! Customer service was excellent. Knocking off 2 stars as paid £25 for the Paco pouch and after just 6 or so months of use, the faux leather is cracked and peeling, plus the back loops for the strap are coming off.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us your feedback. We are very pleased to hear that you are happy with your harness and that the team looked after you so well. We are sorry to hear about the issues with your PacoPouch. This certainly isn't what we would usually expect from our products and we can certainly replace or refund it for you. We will be in touch directly to arrange this with you.

Posted 3 months ago

“Harness was quick to arrive and good quality. Unfortunately bottom strap was too long on the Medium front piece. Perfect fit were quick to send out alternative pieces to try, but none of the combinations worked so it will all have to go back. Disappointed because the harness was otherwise lovely, just couldn’t understand why the link strap was quite so long on the medium.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Stephen. I'm sorry to hear that we weren't able to help you to find the best fit for your dog this time. We will certainly pass your thoughts on to the development team.

Posted 4 months ago

“If you’d have asked me last year it would have been 5 stars. My dog finds these harnesses very comfortable, they don’t rub and with her bro g a sighthound, being able to get separate pieces means you really can get a perfect fit. We replaced for larger sizes of all three when she outgrew the first one (we purchased when she was a puppy). However the second one has not lasted well (baring in mind she’s not even two yet, so we have not had it very long!) and two out of the three pieces are broken. Only the back piece is still intact. Dissapointing, and not good value for money if these are breaking so fast. It is the plastic buckle areas that are breaking. She doesn’t swim with it on and it’s under her raincoat when she’s walked in the rain and we have generally taken very good care of it! So, sadly, we won’t be purchasing again”

Helpful Report

Posted 6 months ago

Thank you for your useful feedback, Michelle. This is most unusual to see and certainly not what we would usually expect from our harness. We would like to replace these pieces for you, free of charge and will contact you directly to arrange this with you. With the intension of preventing this happening again, we may need to do a little investigating. It is most unusual for the webbing to fray and the clips to snap without some sort of external trauma. Whilst the harness is very durable, it is not indestructible and the scratches on the clip suggest that something might be rubbing on that area either whilst it is being worn or in storage, so it might be worth keeping an eye out in the coming weeks. Some other preventative tips that we suggest include: - Ensuring that your dog is supervised at all times whilst wearing the harness - Keeping an eye out for anything that could be rubbing on that area whilst your dog is wearing the harness (for example, we have had dogs who like to rub up against walls) or in storage. - Brushing off any dirt or grit from the harness after every use - Placing the harness in a wash bag in the washing machine and washing on a cool wash

Posted 6 months ago

“Love the range but the recent leads purchased have much smaller D rings on them and I used to put a gencon lead/collar through the original ones and it worked great for my strong pulling Golden Retriever and Labrador, cant do it with these ones so a little dissappointed as ordered to replace the worn ones.”

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Posted 6 months ago

Thank you for your feedback, Erika. We will certainly pass your thoughts on to the development team and will contact you directly to see if we can offer you some assistance.

Posted 6 months ago

“I am not sure that the harness I ordered fit’s correctly,,, as perfect fit was recommend by my trainer I am taking the harness to. Our training lesson tomorrow and will be guided by what she says and hopefully she will adjust accordingly if needed”

Helpful Report

Posted 7 months ago

Thank you for your review, Molly. If you are unsure of the fit, we can certainly help 😊 Just send us an email to: info@perfect-fit-dog-harness.com with pictures of your dog in the current harness and we will be able to advise on adjustments. If necessary, we can exchange some sections for you.

Posted 7 months ago

“Received harness quickly. Fit was fine first week than she managed to escape. Readjusted straps but she still wiggles out of it. Was disappointed but I could be doing something wrong. Would like your advice.”

Helpful Report

Posted 8 months ago

We are sorry to hear that your dog was able to escape from their harness, Pat. Although we never say the harness is 100% escape proof,it is usually very hard to get out of and there may well be some adjustments that we can make to the fit. We will contact you directly to explore our options.

Posted 8 months ago

“Always comes a bit loose when my boy is running.”

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Posted 1 year ago

Hi Kevin Thanks for your review, oh no! That doesn’t sound like the usual occurrence with our harnesses so it’s definitely worth us exploring that with you. We will send you over an email and see if we can get that sorted.

Posted 1 year ago

“Still have not received it. After ordering a week ago. Gave 3 stars as I like the company but would of been less”

Helpful Report

Posted 1 year ago

Hi Martin, Thanks for your review. We’re really sorry to hear that your order has not arrived yet, that is most unusual so it is worth us taking a look into that. We appreciate your patience, and we truly value your support for our company. Please check your email for a message from us so we can help resolve this for you.

Posted 1 year ago

“The quality of the product is good, unfortunately it didn’t fit either of our dogs, so we had to return both harnesses.”

Helpful Report

Posted 1 year ago

It is great to hear that you are a fan of the quality of the harness, Andrew. It is a shame that the fit wasn't quite right. We do offer an exchange service where we ask you to contact us before sending your harness back. We can then send you out alternative pieces to try, free of charge until you are happy with the fit. We just ask that you send us back any unwanted pieces once you are happy with the fit. If you would like some help with sizing please email your dog's age, breed and girth measurement in to: info@perfect-fit-dog-harness.com and we will be more than happy to advise.

Posted 1 year ago

“The plastic clips rubs his legs as the padding doesn’t stay in place as he walks. It fits ok apart from this problem.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Christine. We are so sorry to hear that the clips are rubbing your dog's legs. This certainly shouldn't happen as the harness is designed with the dog's upmost comfort and safety in mind. It is possible that this is an issue with the fit. If you would like us to double check this for you, please email over some pictures of your dog on to: info@perfect-fit-dog-harness.com and we will be happy to advise. If necessary, we can replace some pieces for you as your dog's comfort is our priority.

Posted 1 year ago

“Hi. Unfortunately stitching came away on the front clip after 1 week.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Susan. We are so sorry to hear that stitching has come away from the front D-ring of your harness. This is most unusual, and we can certainly replace this for you, free of charge. We will contact you directly to arrange this with you. Some preventative recommendations include: - Not using the front D-ring on its own with a single lead - If using a double ended lead attached to both the front and rear D-rings together, we recommend putting the majority of tension on the D-ring and using the front for gentle steering - Brush off any dirt or grit after every use - Wash on a cool wash and place in a wash bag or pillowcase - Leave to dry naturally and do not put in a tumble dryer.

Posted 1 year ago

“Harness is very good we had the very small size and are happy with the fit however the release clips are very fiddly and hard to undo, so much so that my wife is looking for slightly larger better quality clips to try and replace the clips to make it useable”

Helpful Report

Posted 1 year ago

Thank you for the feedback, Clive. I can see that your harness is in our smallest range. There is some cross over between size ranges and it is possible that your pup would fit in to our larger 15mm range, which had slightly wider straps and bigger clips. If you would like to see if this is an option suitable for you, please drop us an email at: info@perfect-fit-dog-harness.com.

Posted 1 year ago

“This is the third set of dog leads I’ve bought from Perfect Fit. I thought this last one was the same as previous orders but it doesn’t include a loop to put your hand through. So you have to clip one end over to the lead to make a handle. Unfortunately this clip and the fluorescent tape make it very uncomfortable to use.”

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Posted 1 year ago

Thank you for your feedback, James. It sounds as if you have the 2m Training lead instead of the 1m fleece lead. If the lead is unused and still in resalable condition, we will be happy to exchange this for you. We will contact you directly to arrange this with you.

Posted 1 year ago

“Well, since you asked. I have done more cussing over my two harnesses than over most things. The online videos are not great, and some of the crucial moves are black against black. It would help (of course this would be a manufacturing modication) if each part was carefully labeled. Other than that they do work well, and the dogs don't get their leashes tangled up as much.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, William. We have passed your thoughts regarding the videos on to the development team. If you are still struggling with the fit of your harnesses, please do get back in touch and the team will be more than happy to advise. We are always available on the phone if you would like to give us a call on: 01684 569 553. Alternatively, you can email pictures of your dogs in their harnesses to: info@perfect-fit-dog-harness.com

Posted 1 year ago

“Received a different colour to that ordered black instead of black reflective and didn't receive first time order discount I was hoping for. The fit however was good so didn't give for expense of having to return.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Marjorie. The order that we have is for a black top piece but we can certainly exchange this for the black reflective if you would prefer that? Just drop us an email at info@perfect-fit-dog-harness.com and we will be happy to help you out :)

Posted 1 year ago

PerfectFit is rated 4.9 based on 2,847 reviews