PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,580 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 6th August 2025

789

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my third set of harnesses. I have two dogs so thats six in total. They are brilliant. I have to wash them daily as my fur babies have sensitive skin. The first set i bought is just begining to look a bit tatty. On saying that washed every day for five years. Pretty good i think.So yes they are brilliant. Highly recomend.”

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Posted 5 months ago

Wow! Thank you fro coming back to us for a third time, Angela! We are very pleased to hear that your harnesses are standing the test of time ans wear! 😊

Posted 4 months ago

“Good communication, speedy despatch and easy to follow fitting guide and how to return parts for your perfect fit. Fortunately everything fitted on arrival so no need to test the exchange service.”

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Posted 5 months ago

It is wonderful to hear that you found ordering your harness quick and easy, Joanne and that the fit was right first time. Thank you for your lovely feedback! 😊

Posted 4 months ago

“We couldn't find a harness to fit our collie. The modular system of PerfectFit allows us to use different sizes so that it fits. After years of use and coping with her pulling, we experienced a break which was no surprise. With this system we were able to replace just that section.”

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Posted 5 months ago

It is great to hear that you are a fan of the modular design, Rebecca! Thank you for your review 😊

Posted 4 months ago

“I was advised by our dog trainer to get this for my small Jack Russell. Amazing.”

PerfectFit 5 star review on 4th March 2025

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Posted 5 months ago

Aw, what a great fit for your little Jack! We love the red on him, too 😊 Thank you, Verity!

Posted 4 months ago

“Very friendly and helpful,would recommend you to all my friends.”

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Posted 5 months ago

Thank you for recommending us, Christine! 😊 It is just lovely to hear that the team looked after you so well!

Posted 4 months ago

“Helpful service to choose the right size replacement part for our harness.”

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Posted 5 months ago

We love that the team looked after you so well, Monica! Thank you for your lovely feedback! 😊

Posted 5 months ago

“Very helpful customer service, efficient and friendly and will ensure that your harness is correct putting the dog’s welfare first. Would definitely recommend for a quality product,”

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Posted 5 months ago

Thank you for recommending us, Sharon 😊 It is great to hear that you are happy with the quality of your new harness and that the team looked after you so well.

Posted 5 months ago

“Fabulous customer service team and excellent harnesses - the flexibity of the Perfect Fit system and knowledge (and patience) of the team made the process of "fitting" my anxious, reactive boy very easy.”

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Posted 5 months ago

We love that we helped to make fitting your nervous boy easier, Nicola. Thank you for leaving us a review 😊

Posted 5 months ago

“Very helpful customer service. Replaced our fist perfect fit harness which was 8 years old. New one is lovely and fits well”

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Posted 5 months ago

Thank you for coming back to us for a second time, Dawn 😊 It is great to hear that you are happy with your pup's new harness and that the team looked after you so well.

Posted 5 months ago

“Receive products on time very happy fitted my dogs perfectly”

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Posted 5 months ago

It is great to hear that you are happy with the fit Michael and that they got to you in good time. Thank you for the feedback! 😊

Posted 5 months ago

“Excellent service & advice. Don’t waste money on other harnesses as we have in the past. I would highly recommend!”

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Posted 5 months ago

Thank you for recommending us, Tim! It is great to hear that the team looked after you well! 😊

Posted 5 months ago

“I have a mix breed so I needed to email to find the best size for my pup. I had a very friendly reply the next day with the recommended size and it fits perfectly, better than any other harness I’ve bought. My pup doesn’t like harnesses that go over her head so the clips around the neck are very useful.”

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Posted 5 months ago

We just love to hear when we have been able to help with a well-fitting harness for a pup who does not like things going over their heads, Rhian 😊 It is also great to hear that the team looked after you well. Thank you for reviewing us!

Posted 5 months ago

“So easy to order, our rescue is a big boy so I emailed his measurements and I was advised what to order, so I did and a couple of days later his harness arrived and it really is the perfect fit for him, so well made and the customer service is fantastic too. Can’t recommend them highly enough!”

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Posted 5 months ago

We love that you found the email service useful to find the best fit for your big lad, Julie! It is great to hear that you are happy with the quality and customer service, too. Thank you for your lovely review! 😊

Posted 5 months ago

“We have a Dogs Trust rescue dog with an aversion to being harnessed and unharnessed and sometimes has to be left with his harness on. The PerfectFit harness enables our dog to have an absolutely perfect and comfortable fit enabling us to leave his harness on for days if the need arises. Excellent quality - we now have two of them and would definitely buy again. Many, many thanks.”

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Posted 5 months ago

And thank you for your lovely review, Jacqueline! It is so good to hear how happy your lovely rescue is in his PerfectFit 😊

Posted 5 months ago

“If I could give them more stars I would ! The product is great, the fact it’s in sections allows the best fit and it’s well made and really durable And there customer service is second to none, prompt, polite and so helpful If you need a harness for your dog these are the people you need”

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Posted 5 months ago

Aw, thank you for your lovely review, Michelle! It is wonderful to hear how happy you are with your new harness and that the team looked after you so well 😊

Posted 5 months ago

“Freddie very happy to wear it - seems to be very comfortable for him.”

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Posted 5 months ago

It is great to hear that Freddie is happy in his new harness! Thank you for the review! 😊

Posted 5 months ago

“The perfect fit harness is great "fits perfectly". The customer service is very professional and caring. The ordering on line, by phone, was difficult. I put a harness on my basket then changed my mind on colour so added a different one. Went into my basket to delete the first one and it wouldn't do it. The young lady on the chat was telling me how to do it but that was from a computer or iPad, I don't have either. I'm a retired lady that only has a phone. I think customer services and tech team should be made aware that not everyone is sat in front of desktop computer. If people are being made to order on line, this should be easy to use on all appliances!!!”

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Posted 5 months ago

Thank you for your feedback, Jean. We are sorry to hear that you had trouble ordering online. For future reference, if you need to place another order with us, we can certainly do this for you over the phone, so please do us a call on 01684 569 . We are always happy to chat 😊

Posted 5 months ago

“Amazing service from the team! We have a very small collie, so finding a harness that fits has been a struggle. In particular, we needed a harness that was very narrow in the chest area so it didn't rub her armpits. I didn't want to just keep buying endless cheap ones with the hope of finding one that fit better, so I got in touch with PerfectFit. They asked me to send photos and suggested the sizes they thought would be best. When one part looked a bit small, they sent out a replacement at no extra cost and said we could keep trying till we found the right configuration. Would definitely recommend them if you're looking for a bit more customisation or need a non-standard size harness.”

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Posted 5 months ago

It is great to hear that you were able to find the best combination of pieces after a couple pf tries, Madeleine and that the team helped you out with this 😊 Thank you for your review, it is much appreciated!

Posted 5 months ago

“This is by far the best harness I have ever used and is particularly good because I have a rescue. But what really stands out is customer service. The lovely people at perfect fit cannot do enough to help. I’m really grateful for how easy they made my purchase by helping get the “perfect fit” 😊”

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Posted 5 months ago

Thank you for your lovely review, Teresa! 😊 We love that you think the harness and the customer service are the best! 😊

Posted 5 months ago

“I love the perfect fit harness. This is my second one, as I have two dogs. Neither like having the over head harnesses, but the perfect-fit harness having all the clips allows me to wrap the harness around my dogs neck, which works better and both dogs seem happier with this process. My dogs love the water and oftern end up dirty, but the perfect-fit harness goes in the washing machine and comes up lovely, ready for the next adventure.”

PerfectFit 5 star review on 26th February 2025

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Posted 5 months ago

It is great to hear that the harness suits your two pups so well, Jackie! Thank you for your lovely feedback and for sharing the great action shot of your two in their PerfectFits! 😊

Posted 5 months ago

PerfectFit is rated 4.9 based on 2,580 reviews