Personalised Jewellery Reviews

Name: Personalised Jewellery
Rating: 4.84

4.8 Rating 3,851 Reviews

97 %

of reviewers recommend Personalised Jewellery

4.8

Based on 3,851 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01745 822336

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Personalised Jewellery 5 star review on 16th January 2023

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my item very quickly , but ordered a necklace and was sent the wrong size , left a voice message but no response , also emailed but have had no response. Ended up paying an extra £20 to have it adjusted by the Jeweller's”

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Posted 1 year ago

“The link was weak on the bracelet Not a secure link”

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Posted 2 years ago

“My daughters capsule keeps falling off Wd be scared of ashes were lost forever”

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Posted 3 years ago

“I bought a personalised peace of jewellery for my partners birthday, which he was over the moon with ... two days later the tags on the necklace began to tarnish ... .. its does mention solid silver necklace and to pay £169.00 not happy”

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Posted 3 years ago

This is tarnish which does happen with 925 silver and unavoidable especially in this weather, anything from suncream, perfumes, medications can affect 925 silver. It is a thin layer of corrosion that forms on metals and appears as a dull grey or black coating. Surprisingly, tarnish actually protects the inner layers of the metal, only reacting with the outer layers as the silver reacts with sulphur compounds in the atmosphere. If you see this link, it is a cheap effective way to remove tarnish which the likes of Tiffany also recommend https://www.youtube.com/watch?v=AMag8iwIsv8&t=1s

Posted 3 years ago

“I recently purchased a ashes pendant for a very dear friend who had just lost her international champion dog. I tried many times to contact you by phone and finally by twice by email neither of which were answered. I realise that you were busy because of Xmas but I am very upset with the kind of service offered to me at a really sad time. I don't think I would ever use you again nor would I feel confident in recommending you. Sorry but I hope you will address these matters.”

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Posted 4 years ago

I am sorry but we have been closed since 20th December as the automated email would have advised you when you emailed us so we would not have been aware if you attempting to contact us. We return January 6th and will help you with your query then.

Posted 4 years ago

“Not happy the jewels are tiny cant even see them the picture online is very very deceptive”

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Posted 4 years ago

“Was very quick but was not impressed with product when out of packaging”

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Posted 4 years ago

“Not really true to the image. I bought a Male identity bracelet and it's very thin and small. Picture shows it as a chunky braclet.”

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Posted 4 years ago

“Giving credit where credit's due. It was good quality sterling silver necklace and clear engraving as requested. My daughter actually loved the necklace. However, very disappointed that I specifically paid £9.99 for next day delivery and was only after I had paid for it that the confirmation email stated it would not be delivered until two days later. When I emailed to complain I felt insulted that I was stupid not to notice this was stated clearly and no one else complained. I was offered a cancellation and refund but by that stage it was too late and if I ordered next day delivery with another company it would still have been delivered too late by then. It's just left be very weary paying for next day delivery in future.”

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Posted 4 years ago

Sorry but it was stated clearly as best we could that we were not offering next day for that particular day, we put a note on our site and showed the date you would receive it.

Posted 4 years ago

“very small smaller than expected for hefty price”

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Posted 4 years ago

“I brought the triquetra necklace don't be fooled the pendant was very small the box looked very cheap and the necklace was very thin not what I expected so will have to buy another necklace for the pendant now which is very small”

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Posted 4 years ago

“The pendant is way to heavy for the chain it comes on unfortunately”

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Posted 4 years ago

“The chain was very discoloured didn’t match the item hanging on it and on one chain the clasp was broken couldn’t send back as it was a very important present and was needed on day it arrived”

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Posted 4 years ago

I am sorry that the chain has broken, I have looked into this and we have placed another chain in the post as a replacement. Once again our apologies.

Posted 4 years ago

“The jewellery came on time but was smaller than expected and looked cheap”

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Posted 5 years ago

“WHILST THE CONTACT WAS GOOD THE BRACELET WAS OF VERY POOR QUALITY LIGHTWEIGHT AND CHEAP LOOKING VERY DISSAPOINTED IN THE BRACELET”

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Posted 5 years ago

“The necklace took longer to arrive than expected, my daughter has worn the necklace for 7 days and now the chain has snapped from the name bar!”

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Posted 5 years ago

“Disappointed ordered baby bangle with name on and came broken. Was a Christmas gift too”

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Posted 5 years ago

“The whistle was ordered on the 3rd December for a 21st Birthday gift for the 14th December. An email to your company on the 14th followed by a phone call did not receive a response. A standard email late on the 14th confirmed the whistle had been dispatched and this arrived on the 17th. We were not only disappointed with the delivery time but when we placed the order it was placed with your company as you sold it in a presentation box. The whistle arrived in a cellophane bag - no presentation box, very disappointing for a gift. I emailed your company on the 17th December to notify you of this but to date I am still waiting for a response. We are very disappointed with your customer service and I still wait hearing from you with a response.”

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Posted 5 years ago

“Earrings were beautiful, however sadly not secure. They were a very important present for a special little girl who’s had an awful year. The first day she wore them, and one fell out. So it’s gone. Gutted. And the Bracelet I bought looked cheap and flimsy. Waited over 10 days for delivery. Was told by customer service that my items had been dispatched days before, to then receive a dispatch email on the day I was complaining my items were days late. Terrible customer service who constantly fob off their customers. I’m out of pocket by £60 for one earring and a bracelet that definitely won’t last. Won’t buy from this company again.”

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Posted 5 years ago

“Not happy at all. It does not look how it should especially the chain. Plus no funnel to make it easier to insert ashes. It's not what I expected at all even the box it came in horrid. You would think the little things would matter to you as they matter to your customers. The chain I brought is for a birthday present and I have had to replace box and chain not forgetting having to buy a funnel. Unhappy customer”

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Posted 5 years ago

Personalised Jewellery is rated 4.8 based on 3,851 reviews