PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.79

4.8 Rating 2,653 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Mel

Erin

Melanie Greaves

Jacquie Banks

Tamara

286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do like the product didn't work as well as i thought as puppy did go back a few times but does make the house smell so much more I will keep using it and will purchase more .it is so much better than any other brands I've used good work pet lab for making a safe product for us to use”

Helpful Report

Posted 1 year ago

“Quick postage and responsive service. Product isn't too perfumed, and seems to work, but needed few applications on upholstry”

Helpful Report

Posted 1 year ago

“A new puppy and lots of accidents means I have been really chewing through this stuff! It has a really lovely smell very natural, I have also been able to use it on wood floors, soft furnishings and even on the limestone outside without bleaching/staining the area. Best of all Doggo doesn’t seem to go back to those sprayed areas!! I purchased the 300ml concentrate which mix with water , absolutely perfect and the most economical”

Helpful Report

Posted 1 year ago

“Had the free sample packs sent & my dogs loved them .. just received my big order .. looks good ,smell good & a great product .. Healthy dogs now .. & Aussie made & owned !”

Helpful Report

Posted 1 year ago

“I love the products of Petlab, they do the job and smell fresh. I would rate the company 5 stars because of the excellent products however I believe they send a few too many promotional emails (sometimes I feel like it’s daily). Otherwise would recommend.”

Helpful Report

Posted 1 year ago

“Covers up smell and quick delivery”

Helpful Report

Posted 1 year ago

“It's a solid product and seems to do well overall. I would feedback that the odour product can leave a smell -stronger- than the original smell sometimes, that isn't too pleasant.”

Helpful Report

Posted 1 year ago

“Some of cleaning products i have used on pee stains which helps the carpet a lot just need to get owner of dogs to use it as well not to wipe it up first with cloth”

Helpful Report

Posted 1 year ago

“I just wanted to let you know that I still have not received my last order from mid November. Money has gone from account and did have message to say it was delayed but if not here by 4th to chase it up! Really like this stuff Thanks Kay”

Helpful Report

Posted 1 year ago

“Good products that do what they claim. Saves time and effort cleaning up after little accidents and leaves the yard smelling clean and fresh”

Helpful Report

Posted 1 year ago

“We have used the outdoor spray on imitation grass and pavers once last week 22/11/23. We don’t seem to be getting the very strong odour pre use and will re spray again . 8/12/23 Have Re sprayed and find that the smell of urine has gone. Will have to get another bottle.”

Helpful Report

Posted 1 year ago

“Tried these products for the first time, and their delivery was very prompt. I've purchased the habitat and enzyme concentrate for the best value. Since using them I've found the scent to be very pleasant. The enzyme treatment has not fully resolved the pee issue on one matt but it may be the user, not the product. I rinsed the area and then applied the enzyme. I may not have used enough. My puppy is only 9 weeks old. I also purchased two spray bottles one of which broke after the second use, rather expensive for the quality unless it was faulty. I'm looking to get an exchange.”

Helpful Report

Posted 1 year ago

“I've only just got my first order. So waiting for the next month order. All going well I will give a 5 star next time”

Helpful Report

Posted 1 year ago

“Love my PetLab products cleaners but wish the the sturdy spray bottle had an on/off selection in the trigger for extra safety when using around children.”

Helpful Report

Posted 1 year ago

“Quick and efficient response time, products work very well. Recommended !!”

Helpful Report

Posted 1 year ago

“1st time user and Petlab seems to work at least as well as major competitors, but has a better fragrance. Only gave it a 4 because the spray nozzle on the bottom did not work well.”

Helpful Report

Posted 1 year ago

Hi Althea, please email customer care if you have a faulty bottle, we will replace for you free of charge! Thanks for taking the time to leave us a review.

Posted 1 year ago

“Great products that actually work! I’ve been using the enzyme spray, healthy habitat disinfectant and the artificial grass cleaner for 2 years now. Great results. Thanks Pet Lab 👍”

Helpful Report

Posted 1 year ago

Hi Eric Thanks so much for taking the time to leave us a review. We're so happy to know we're doing our job right, in making pet parenting easier for our fellow pet community. Putting your feedback out there, allows pet parents to make the right choices 😀🙏 Take care! Teri

Posted 1 year ago

“Fantastic product. Had a really bad smell in the loungeroom from a male dog who was peeing on the curtains and the carpet below. This product has made being in that room much more tolerable now. Have applied twice significantly reduced smell but hasn’t fully taken it away. Also stain has lightened but also hasn’t fully gone away. Going to follow up with further applications and see if that works better. Really happy with the product would order again; although very disappointed with shipping took over 13 days to arrive.”

Helpful Report

Posted 1 year ago

“The PetLab washing liquid and urine stain/odour remover work really well, I want to try the artificial turf urine odour spray next.”

Helpful Report

Posted 1 year ago

“Great smelling product that helps with the cleaning of artificial grass used by 2 cavoodles. Once a week treatment with both products helps control the bad odour that can take over the back yard.”

Helpful Report

Posted 1 year ago

PetLab is rated 4.8 based on 2,653 reviews