PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,116 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“Great products. I am telling all my friends with dogs how good they are!”

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Posted 2 years ago

“Have been using Petlab for three years now and wouldn't use anything else. I use it outdoors in the cat run, to clean and disinfect carpets, bedding, washing and used it to clean my mattress when my kitten had an accident (it really worked because she never went there again). I honestly wouldn't use anything else. Love this stuff!”

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Posted 2 years ago

“Fantastic product- does what it is meant to do”

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Posted 2 years ago

“My puppy loves the product I get for hime . Trouble is if he can get to them he would eat them all at once haaa. Asthe other products I've gotten work really well. The one that I spray where he has an accident there is no after smell & he doesn't go back there. I'm very pleased with what I have gotten from Petlab, I have recommended them to my friends that have dog's.”

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Posted 2 years ago

“It’s done it’s job of eliminating the stench and the stain, so I’m pleased l with the results!”

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Posted 2 years ago

“1st time user and Petlab seems to work at least as well as major competitors, but has a better fragrance. Only gave it a 4 because the spray nozzle on the bottom did not work well.”

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Posted 2 years ago

Hi Althea, please email customer care if you have a faulty bottle, we will replace for you free of charge! Thanks for taking the time to leave us a review.

Posted 2 years ago

“The Pet Lab laundry liquid leaves mats & blankets smelling fresh & clean.”

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Posted 2 years ago

“Pet lab "Urine Stain and Odour Remover" is one of the best products I have ever used. In my Business as a professional Carpet Cleaner, it is my go-to product when it comes to pet stains. Works great, and i always recommend my customers to buy some and keep it in the cupboard for emergencies.”

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Posted 2 years ago

“Pet Lab to the rescue. The laundry liquid is brilliant. Rids the doggy smells and leave bedding and wee mats smelling fresh. Highly recommend, you won’t be disappointed. Wendy”

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Posted 2 years ago

“I have had ongoing issues with the Grand Furbaby using my favourite rug as their special toilet spot. Since using PetLab he has stopped. I am extremely happy with this product and can’t believe it worked so quickly 👌🏾”

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Posted 2 years ago

“I have 4 dogs ranging in age from 12 to 2 and my elderly pups have started to take advantage of not going outside to pee (especially if it's raining) which of course makes the younger dogs follow suit. I purchased Petlab's Urine & Stain remover and it is the best product I've ever tried and ACTUALLY WORKS - I'm talking carpet here. Following the instructions is easy (the website is also very helpful) and finally I've had success in removing the smell and and preventing repeat offending.”

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Posted 2 years ago

“Best product, will be buying more”

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Posted 2 years ago

“Am a regular user of the faux grass deoderiser from our dog using it for her toilet. Makes it smell Fresh again! And easy to use.”

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Posted 2 years ago

“We have two active pups & we just love the Eco Laundry Liquid. The 2l inter bottle is good value for money & goes a long way. Bedding, blankets, their clothes & harnesses can all go in the last load of the washing machine & they come out clean & smelling fresh. Thank you, Ann, Tootsie (Boston Terrier) & Aari (French Bulldog).”

PetLab 5 star review on 14th October 2023

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Posted 2 years ago

“We ordered the petlab large mat for our back door and it is amazing. We have two large dogs and this mat captures dirt, grass, and small stones and stops them from entering the house.”

PetLab 5 star review on 13th October 2023

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Posted 2 years ago

“Great products that actually work! I’ve been using the enzyme spray, healthy habitat disinfectant and the artificial grass cleaner for 2 years now. Great results. Thanks Pet Lab 👍”

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Posted 2 years ago

Hi Eric Thanks so much for taking the time to leave us a review. We're so happy to know we're doing our job right, in making pet parenting easier for our fellow pet community. Putting your feedback out there, allows pet parents to make the right choices 😀🙏 Take care! Teri

Posted 2 years ago

“Great quality products that are easy to order and delivered super fast! The PetLab grubby paw mat is awesome and protects my floorboards! Thanks PetLab!”

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Posted 2 years ago

“I am currently using a synthetic grass toilet for my senior dog on the balcony of our apartment however, coming into the warmer months I was worried about being able to leave our sliding door open to let the breeze in due to the smell. After trying a few products on the market Petlab has worked the best for us. The others left a sickly perfume mixed with wee smell that was only a temporary fix (we were having to clean the area daily). Using petlab we notice the smell is completely removed and lasts for a couple of weeks. By having rotating grass mats and using the two-step system from Petlab on the one not in use we have resolved the issues we were having! Highly recommend.”

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Posted 2 years ago

“My dog sometimes pees on my rug by mistakes only during night. So I used to use a different brand of urine cleaner for a long time but this time chose this product as it’s a much cheaper and no rinse required I still doubted if it worked first time but the result was wow! No any urine smell and stains left!”

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Posted 2 years ago

“Really great product an leaves the house smelling amazing to boot. Highly recommend”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,116 reviews