PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,116 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“I have been trying to find something for my boy and girl cats because they have been peeing on our vynil until I found petlab best product on the market. It cleans the mess smells great doing so I will definitely buy again thanks guys”

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Posted 2 years ago

“I,m amazed by how good PetLab is . I ordered the 300ml super concentrate stain & odour remover and it does what it says. It not only removes the urine smell but leaves a lovely fragrance& deters the dogs from going to the same spot again. So impressed am I that I have just ordered the laundry solution as well for their beds.”

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Posted 2 years ago

“This is the best product on the market if you have pets, it does everything it claims to do can't imagine how I managed before using it. Brilliant.❤️”

PetLab 5 star review on 27th September 2023

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Posted 2 years ago

“Tried a few products but find Petlab products work the best , thank you Petlab”

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Posted 2 years ago

“I run a wildlife shelter and PETLAB products tick all the boxes for cleaning floors, shelters and pouches etc. I tried the scentless washing liquid and was so impressed I changed all my products over to PETLAB. I highly recommend their products. Being Australian made and owned just makes this all the more sweeter. Thank you PETLAB!”

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Posted 2 years ago

“Could not be happier, it really is a brilliant product 😃 This is a second purchase for me , this time I upsized!. I have used products from a lot of Pet Supplies stores over the years, I have been disappointed. I decided to try Pet Lab & it does exactly what they say..... I'm 100% sold on this product!!”

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Posted 2 years ago

“Finally a product that works great especially for puppies toilet training accidents.”

PetLab 5 star review on 26th September 2023

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Posted 2 years ago

“Fantastic product buying more”

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Posted 2 years ago

“Amazing products. They work and are value for money. Love that it is Australian too. My new go to.”

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Posted 2 years ago

“I purchased the odour eliminator and the laundry liquid in a bundle a few weeks ago. Being a cat breeder, we often have to clean up cat mess whether it’s on the floor or fabric. I found the laundry liquid extremely effective as it’s the only product so far that has achieved total smell elimination. What I do with very soiled items is to soak these in a laundry sink with a bit of petlab laundry liquid for 24 hours and then wash it in a normal cycle again with a small cup of the petlab laundry liquid as an additive. With areas on the carpet that serial offenders often revisit, I had to go hard. I had to clean with petlab odour eliminator 3 to 4 times and let me tell you, the first few times while the product was drying/reacting, it really smelt awful. However, I’ve realised that I needed to remove the reacted product together with old pee completely each time before I retreat. So I actually just use water to clean off all the reacted product first before I use more petlab. And by the 4th go I did achieve almost total elimination. I realised this might take lots of goes with old soiled areas but I’m pretty happy with the result. Another thing I would highly recommend for carpet is to get yourself a carpet spot cleaner as that just made my life so much easier when trying remove the dirty water as I can suck all this up swiftly with the machine. Finally I really like the mild vanilla smell, it’s very pleasant unlike other odour eliminator on the market.”

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Posted 2 years ago

“The Best Pet Cleaning product on the market! It truly works- removes/cancels the worst cat/ dog urine & faeces smells!”

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Posted 2 years ago

“I was a bit dubious at first but the product is amazing & works. Love it 😍”

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Posted 2 years ago

“We have struggled with our puppy going in the house. After ruined rugs and more we finally tries Petlab and wow wow wow we should have got it from day 1”

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Posted 2 years ago

“Very impressed with the extra-large grubby paw doormat - you can tell it's high quality and our dog approves. Our German short-haired pointer loves to rub herself vigorously on it or lie demurely. The service was prompt and professional and we were so happy that we have now ordered some cleaning products to see if they too live up to the reviews. I'm very happy to recommend this service and support a fantastic local Aussie company.”

PetLab 5 star review on 25th September 2023

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Posted 2 years ago

“We use the Artificial Grass Cleaner once a month and no longer have the urine odours we were plagued with. we have two full-size huskies in a smallish yard and it has been better than anything else we've tried in the past. Follow the instructions and you'll get great results.”

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Posted 2 years ago

“Amazing product, before PetLab I used another one and no comparison with PetLab spray, I had to say that it really helped toilet trained my puppy as not only cleaned the wee area but also made him not to recur the same spot after using PetLab. Now, we have less indoor accidents but still using the spray to clean paw prints and refresh puppy bedding and couch, as this smells great! I will definitely order the concentrate again to spray outside as puppy is using the grass area. Thanks PetLab for making and amazing natural product🤗”

PetLab 5 star review on 24th September 2023

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Posted 2 years ago

“This product completely eliminate urine/poo odour! It's so amazing! I would recommend this for anyone who has dog/cat.”

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Posted 2 years ago

“Absolutely amazing stuff the only thing that has helped get cat spray out of my carpet”

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Posted 2 years ago

“Love my new pet lab products, was a little bit skeptical but they actually do wonders!”

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Posted 2 years ago

“I purchased your product as our dog lives in our house and on our furniture and at times it does smell like DOG. After using your PetLab washing liquid the dog smell no longer overpowers our nostrils and the fur is has disappeared. Thank you very very much for supplying this wonderful product.”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,116 reviews