PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,106 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“My house always smelt of dog no matter what I did - I was very conscious of the smell and embarrassed. I used The Petlab without much hope but it actually worked - when I enter my house after being out - the smell is gone - I would recommend it - it does what it says it does!”

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Posted 10 months ago

“These products are fantastic - I bought the door mat which has been such a great mat that I'm about to order another one - it's non slip, nothing tracks in from outside and it looks great. We have a new puppy so I also bought the urine stain / odour remover and disinfectant - which have been working perfectly. Our house doesn't smell despite a couple of accidents. Will definitely be buying again and definitely recommend.”

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Posted 10 months ago

“I love Petlab, spray & laundry liquid. With an incontinent dog it’s a lifesaver !!!”

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Posted 10 months ago

“We were very happy with the products we purchased. It arrived in a timely fashion, & the products were put straight to use. Would gladly recommend PetLab to family & friends.”

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Posted 10 months ago

“i use all the cleaning petlab products and find them to be amazing.. i also have a couple of the mats for front door, back door and water bowl and find them to be most helpful for wet muddy paws.”

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Posted 10 months ago

“Fantastic rug. Genuine non-slip Would like to order without tag in corner as my dog always chews tags”

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Posted 10 months ago

“We love your product. Our synthetic turf is smelling great. Definitely recommend”

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Posted 10 months ago

“I love the choice between the concentrate or ready to use. Both are fantastic. I was also pleasantly surprised by the fragrance, its not overpowering like some other enzyme cleaners. This will be a regular purchase in our home, with 4 animals there is always something that needs cleaning!”

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Posted 10 months ago

“I have dogs in and out of my house regularly. I love them but sometimes the 'boys' who come and stay forget their manners (even though they are mature). and with so many interesting smells about they can't help themselves. It was a "big deal" for me.....but now I am delighted to say....smells and stains are neutralised. I have recommended it to a friend who has welcomed a new pup to their household.”

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Posted 10 months ago

“Petlab products are just fantastic its a big help in keeping my house smelling fresh with having 2 wee dogs with health issues Thanks petlab”

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Posted 10 months ago

“Bought the outdoor turf kit, the 2 step system is super easy to use. I am having to use it every week at the moment I guess due to the hot weather and having 2 pups however hopefully in the cooler months it will be less often. I wish they had a sprinkler attachment that would be epic haha”

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Posted 10 months ago

“Highly Recommend, Products are fantastic and they really work. House is smelling fresh and clean”

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Posted 10 months ago

“Purchased eco spray x2 and laundry wash plus a paw dog mat Was sceptical that the spray would do what they said but I'm pleasantly surprised as it's mainly used for my cat litter box.... yayyyyyy and thanks for a great product. My dog loves his law mat, a bit pricey but I'm very happy with his easy it is to clean and keep clean, mainly used in his dog crate and switched out with a cheaper brand for cleaning purposes, I'll provably buy another paw mat and ditch the cheap one lol”

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Posted 10 months ago

“I ordered the pet mats with paw prints love the color and it helps with the foot traffic I saw how it holds the dirt onto the mats. I also love the mint spray to help the doggy smell. I am happy with all of my purchases and quick delivery”

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Posted 10 months ago

“I have been pleasantly surprised with the Pet Lab products I purchased. I particularly like the E.N.Zyme Stain & Odour Remover. The light vanilla spray is not cloying & does not affect my cats. Who usually run a mile when they see me with a spray bottle! It definitely removes odour, anyone with cats & litter trays, knows no matter how much you clean the trays etc there is always a leftover smell. This spray removes the odours without having everyone in the household chocking on the spray fumes. I also bought the Healthy Habitiat spray & use it after hosing out the garage & the litter trays. I am hoping to buy the air fresheners next as a more general household deodoriser spray. Thanks Pet Lab for developing these products. My 5 cats & I are enjoying a much more pleasant smelling house now. KR”

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Posted 10 months ago

“We’ve got a 2 year old Goldie and lab and have struggled with our turf smell for a while. We’ve tried the old vinegar and baking soda which barely makes a difference, the smell either stays, goes away for a little while and then comes back. Sometimes coming back stronger. Used the turf disinfectant and odour Spray on Sunday, it’s been a whole week and the backyard smells great! The dogs didn’t have an issue with it and continue to use the turf. Good value for money! Will definitely order again once it finishes!”

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Posted 10 months ago

“We have 2 lovable Westies and we have artificial grass, we have tried different products to help remove the unpleasant smell of urine without much success. Then I happened to see the Petlab advertisement and read they are a family owned business, there products are plant based, and there reviews were very positive. So I purchased the Petlab Outdoor/Turf Disinfectant, the delivery was fast and WOW it works. Thanks so much Petlab.😀”

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Posted 10 months ago

“Thank goodness for Pet Lab. We recently started a renovation on a 100 year old property that unfortunately had numerous cats & dogs living in the rooms. The smell was unbearable. We ripped out all the carpet and used Pet Lab on all the floorboards and the smell is disappearing. Looks like we'll be able to save our 100 year old floors!”

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Posted 10 months ago

“I have tried many cleaning products to try and clean up my dogs urine and poos off my carpet and to remove the stink of the urine but with no luck and it was driving me crazy as l have spent many $$$$s . When I found out about the PetLab products l thought what the hell I will give it a shot . When my products arrived I sprayed it on a urine stain and I couldn’t believe how the stain just disappeared!! Absolutely amazing and I wouldn’t go back to any other cleaning agents . I am more than pleased !! Congratulations PetLab your product really does work. Thank you very much !!!!”

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Posted 10 months ago

“Exceptional service & products for parents of fur- babies!”

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Posted 10 months ago

PetLab is rated 4.8 based on 3,106 reviews