PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,106 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“Ideally recommend to get rid off pet smells from all over your house”

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Posted 9 months ago

“First discovered PetLab from the amazing reviews for our ageing dog who couldn’t control his bladder and have continued using it through puppy training our new dog. This product actually works. Really works. The smell is really pleasant and has been an integral part of toilet training to prevent further accidents. We are hooked!”

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Posted 9 months ago

“I love the eco air spray, it works perfectly for my old staffy smells and his bedding. However I have sent 3 emails requesting a reply about my order as I over ordered and wanted to cancel part of itand have had no reply. Customer service is awful, although I receive 2 emails a week trying to sell me other products”

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Posted 9 months ago

“Was sceptical that a product would work as well as it claimed but was very happy and surprised that it does. The concentrated stain and odour remover does seem to remove the smell of elderly dog urine from accidents inside.”

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Posted 9 months ago

“Absolutely brilliant products & awesome service.”

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Posted 9 months ago

“The Grubby Paw Mat has been a game changer! I'm talking 2 walks (sometimes in rain and mud) and a beach trip everyday and dog, who doesn't stop to wipe his paws, walks on in over mat and there is no trace of dirty or wet paw prints on my tiles. It's honestly magic! Added bonus is the mat still looks and feels clean and it doesn't slip around either. To wash it, I just throw it in the washing machine.”

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Posted 9 months ago

“Could not recommend Petlab enough. Product is amazing, beautiful scent and the customer service is wonderful. Highly recommend these products. They really work.”

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Posted 9 months ago

“Amazing products that deliver on everything they promise. They have made my life with a new puppy so easy.”

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Posted 9 months ago

“Product were just as stated. Good information was given from ordering to delivery. I love my door mats, I have noticed an improvement in dog foot prints around when it's wet outside.”

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Posted 9 months ago

“Petlab Urine, stain and odour remover has saved our home from the smell of our 4-month-old puppy.”

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Posted 9 months ago

“I can use my rug again without costly cleaning reparations to remove the smell from my cats. Terrific product. Thnx PetLab.”

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Posted 9 months ago

“PetLab removes odours from artificial lawn! It does a good job.”

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Posted 9 months ago

“Absolutely love my PetLab spray! I purchased the River Mint Odor Eliminator Spray, and every time I use it, it works instantly and leaves my room smelling super fresh. It has definitely become a staple in my household!”

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Posted 9 months ago

“Their grubby door mat is super good. It does what it says I thought I would just buy one and try it out; but now I am wanting two more for my other front doors. I am waiting for their stocks to come back again!”

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Posted 9 months ago

“Brilliant product - so happy with how the fake grass cleaner and disinfectant work - considering I have 3 dogs. I even use it in the rubbish bin (where dog poo bags get put) it even takes the stink from there. I also purchased the mat - will be buying another 2 of those”

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Posted 9 months ago

“Love the smell and how it removes the smell from the house of dog”

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Posted 9 months ago

“Love PetLab, I use it in my dog grooming salon and my home to ensure it's hygienically clean and smells great. I've used many over the years and using toxic chemicals and the associated toxic smells didn't feel good using around my pooches and my clients doggos. ♥️”

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Posted 9 months ago

“I absolutely love PetLab. We use the mats, laundry liquid and outdoor deodoriser. I would recommend them to anyone. We have 4 cavaliers. Our outdoor area is also the dog area. It NEVER smells!! I spray regularly and find it so easy to spray and clean. The mats save our floors from the usual dirt, loose leaves and dust that the dogs carry on their paws. When I combine the use of the laundry deodoriser it makes a huge difference to the freshness and cleanliness of our home. A neighbour recently remarked that she has never smelt a "doggie smell" in our house. I don't usually do reviews, but I really love these products. They are real value for money, and THEY WORK.”

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Posted 9 months ago

“Obsessed with the enzyme spray! Smells delicious we use it everyday on our pups bedding! Please bring out the same scent in the laundry liquid and disinfectant 😊😊😊 love all these products”

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Posted 9 months ago

“I have bought many deodorising products but this is the best . It keeps odour at bay for a long time unlike others . Will definitely buy again”

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Posted 9 months ago

PetLab is rated 4.8 based on 3,106 reviews