“Customer service does not exists with this company never answer email nor the phone stay away closed my account Still waiting for my order over 5 weeks”
“My review us much the same as alot of other dissatisfied customers. Ordered horse supplements on 20th October and apart from a confirmation email I received no further communication about when to expect delivery. Emailed them, no reply, tried phoning, no answer, used their "contact us" form to cancel order and get a refund and also reported to PayPal. Miraculously i then got an email saying sorry for the delay, order despatched and if i didn't want goods, refuse to accept delivery. Order delivered today and as I use this product alot, I decided to keep it but will NEVER use this company again”
“have ordered from these for a few years now. Just made another purchase but have not received the dog food, order status says picked even though its been 5 days. Have paid using my debit card so I don't expect any money back :(”
“Ordered bag of cat biscuits. Never arrived. Make sure you pay with PayPal. Seller said order lost in transit. I have now received a full refund with the help of pay Pal. Definitely won’t be ordering anything else from them!”
“Having been a loyal customer for a number of years I have been extremely disappointed with recent customer service and will not use again. On my last 2 orders I was charged for items I did not receive, no answer on the telephone number provided. I did initially get a response to my email query, but no response after I provided the information requested and I have not been refunded for the missing items. Unfortunately 0 stars is not an option, 1 star is too generous. Huge shame as I have been ordering from this company for years. Taking my custom elsewhere.”
“This storey seems to b the same as everyone else’s! Ordered dog food and it never came. Emailed but, guess what, no reply! Emailed again, same thing. Reported it to PayPal and they refunded me straight away! But strangely, I then got an email from Pet Spectrum Group saying ‘Apologies, out of stock, will refund’ well, I’ll believe that when I c it lol! Y don’t they just admit it if they’re struggling and stop conning innocent people. They’re ruined now anyway, judging by all the reviews I’ve read! But at the end of it, I have admit, it’s my stupid fault for not reading the reviews first!!”
“Ordered a grazing muzzle, 2 weeks later no muzzle. Emailed for updates, no reply, opened a case with PayPal as purchased elsewhere-4 days later I get an email saying my item is ready for dispatch, call them to cancel & ask to reply to PayPal case but no answer, emailed twice to request same thing-no reply! Awful customer service. I appreciate things are different right now but I won’t be using them again, all it takes is a reply to customers before they take £75 outlining possible delays. Guessing I’ll have to send the item back when it arrives and wait even longer for a refund! Just wish I’d of read the reviews first! Avoid!”
“Worst customer service, quick enough to take almost £57.00 from my bank account but still waiting on my order, no chance of speaking to anyone as no one answers their telephone, avoid like the plaque, I'd never use them again.”
“Part of my order finally arrived today and was incorrect, in their favour! Unable to contact any one so going to take the Paypal resolution route. Last time I use them.”
“Absolutely awful I ordered £114.94 worth of items on 28/7/21 and no correspondence items not even arrived. Unable to get through does someone have email address or contact number?”
“If I could give no stars I would.
Received an email to acknowledge my order and payment............ then nothing else. I emailed them and they replied a few days later saying they would "look into it," and then nothing.
Fortunately I paid for the riding hat with Paypal and opened a dispute to which they didn't reply.
Paypal found in my favour and are refunding my money.
Utterly hopeless business and I wish I'd seen the other bad reviews before I wasted my time with this awful company.
Buyer beware!”
“Placed order over a week ago the nexy day i recieved and email saying goods were packed with a hermes tracking number. Hermes have been expecting it the last week. Contacted via the website, contacted via email mo reply. Phones are turned off due to covid yet all other companies have returned back to normal. Just called via the number in a review below they took all my details and said theyd contact time for paws for me. Doubt i'll hear much. Don't nt waste your time and order from them you probably wont get it. Really disappointed.”
“If I could give 0 stars that’s what they would get can’t get a reply from emails phoned COVID restrictions etc going too try too get refund from PayPal don’t waste your time with this company customer service is abysmal !!!!”
“NEVER USE THIS DIABOLICAL COMPANY!
I ordered at the end of March, 2 food containers plus duck food. Duck food plus one damaged container arrived after a long wait. Fortunately, the second container was refunded as not available. We are now towards end of April and despite numerous emails, they won’t take calls, have had no contact from customer service. The food container l did receive was cheap, damaged and useless! I have now given up trying to make contact, will bin the item and put it down to experience; a bad one! Would not use this company if they were the last one available!”
“Never use this company I paid for dog food 2 weeks ago not been delivered despite me being told it was being delivered on several dates. Asked for a refund but had no response appauling”
“Ordered a poultry feeder. They took my money and never delivered. When you phone them, they use the covid pandemic as an excuse as to why they won't speak to unhappy customers. If you buy from this lot, pay by paypal so you can reclaim your money.
Edit. I discovered that this company is owned by a company called G.J.W.TITMUSS LIMITED. Phone : 01582 833883 and complain. Someone needs to lose their job.”
“Delivery takes forever - waited over 1 week for dog food , refused delivery like I was told to as I had to purchase elsewhere , had to get visa involved for a refund
Very very poor communication”
“Some of my order was not available so they sent me an alternative which was out of date other items sent only had a short life a very poor customer service when I complained”
“Order placed over 3 weeks ago and had to chase for an update! Still no delivery.
Where is my order?
Shocking communication, you cannot reach them on the phone either.
Absolutely dreadful.
Avoid and buy your products elsewhere.”
