“Wish I could give 0, took nearly 2 weeks for my order just arrived today (they say should get 3-5 days) not answering phone or emails so I rang their parent company they said I’d get a call back as they’d speak to them to not here anything until they were about to close I got a email with a tracking number, then took 2 days to get my order sent to yodel, I wouldn’t buy again I like communication on my purchases I generally thought this was a scam website”
“I ordered horse feed which eventually arrived, ripped badly and leaking feed. Yodel said they would return it that day to EquiSupermarket. I emailed the company and a fortnight later am still awaiting a response. I am now £36 out of pocket and they do not reply by email and do not answer the phone. All I have done is donate my money to a company for no product. I am cross with myself for not reading reviews first. Ironically - this company used to OK. Next step Office of Fair Trading I think...”
“I have placed several orders with Little Peckers part of this group. Lead time has been very variable. The order was placed on 18 June 2022 but as at 1 July the order has not been received although it is showing as despatched on my account. I have sent several emails and tried to telephone the company but have not received a reply to either. DO NOT PLACE ORDERS with this company as it appears as in other reviews they are not to be trusted.”
“All the other bad reviews are true, wish I had checked first. They took money and never delivered. I ordered and the order and payment went through successfully on their website. I emailed them after receiving no email confirmation (I had a success page on their website though). Their website is clearly totally broken. Pretty important stuff having a working checkout... Took absolutely ages for them to respond, and when they did it was very unsatisfactory. I actually had to ring their parent company to finally get through to anyone. And then many days later they basically told me it was my fault, even though they sent a screenshot that clearly showed a successful order that was cancelled by them the day after. My dogs had to have corner shop food and got ill. So 'Time For Paws' is more like 'Time For Pain for innocent sentient beings due to gross negligence'. Someone should sue them. They are either criminals or completely incompetent or a mixture of both. I only got a refund by going through by bank. AVOID and REPORT.”
“Repoted them to Hertfordshire Citizens Advice and trading
Standards.They should be blocked from trading
Lost my money to them and get no replies from their Query form
or phone & email.
They are criminals.DO NOT USE THEM PLEASE!”
“Customer service does not exists with this company never answer email nor the phone stay away closed my account Still waiting for my order over 5 weeks”
“My review us much the same as alot of other dissatisfied customers. Ordered horse supplements on 20th October and apart from a confirmation email I received no further communication about when to expect delivery. Emailed them, no reply, tried phoning, no answer, used their "contact us" form to cancel order and get a refund and also reported to PayPal. Miraculously i then got an email saying sorry for the delay, order despatched and if i didn't want goods, refuse to accept delivery. Order delivered today and as I use this product alot, I decided to keep it but will NEVER use this company again”
“have ordered from these for a few years now. Just made another purchase but have not received the dog food, order status says picked even though its been 5 days. Have paid using my debit card so I don't expect any money back :(”
“Ordered bag of cat biscuits. Never arrived. Make sure you pay with PayPal. Seller said order lost in transit. I have now received a full refund with the help of pay Pal. Definitely won’t be ordering anything else from them!”
“Having been a loyal customer for a number of years I have been extremely disappointed with recent customer service and will not use again. On my last 2 orders I was charged for items I did not receive, no answer on the telephone number provided. I did initially get a response to my email query, but no response after I provided the information requested and I have not been refunded for the missing items. Unfortunately 0 stars is not an option, 1 star is too generous. Huge shame as I have been ordering from this company for years. Taking my custom elsewhere.”
“This storey seems to b the same as everyone else’s! Ordered dog food and it never came. Emailed but, guess what, no reply! Emailed again, same thing. Reported it to PayPal and they refunded me straight away! But strangely, I then got an email from Pet Spectrum Group saying ‘Apologies, out of stock, will refund’ well, I’ll believe that when I c it lol! Y don’t they just admit it if they’re struggling and stop conning innocent people. They’re ruined now anyway, judging by all the reviews I’ve read! But at the end of it, I have admit, it’s my stupid fault for not reading the reviews first!!”
“Ordered a grazing muzzle, 2 weeks later no muzzle. Emailed for updates, no reply, opened a case with PayPal as purchased elsewhere-4 days later I get an email saying my item is ready for dispatch, call them to cancel & ask to reply to PayPal case but no answer, emailed twice to request same thing-no reply! Awful customer service. I appreciate things are different right now but I won’t be using them again, all it takes is a reply to customers before they take £75 outlining possible delays. Guessing I’ll have to send the item back when it arrives and wait even longer for a refund! Just wish I’d of read the reviews first! Avoid!”
“Worst customer service, quick enough to take almost £57.00 from my bank account but still waiting on my order, no chance of speaking to anyone as no one answers their telephone, avoid like the plaque, I'd never use them again.”
“Part of my order finally arrived today and was incorrect, in their favour! Unable to contact any one so going to take the Paypal resolution route. Last time I use them.”
